Know before you go: indoor recreation centres
Updates and notices
Effective November 24, new mandatory restrictions are in place:
- Activity time slots: recreational swimming (including kids pool); recreational skating
- Programs: swimming lessons, group fitness classes (dryland/aquatics), sport programs and skating lessons (child/youth), dance and drama programs
- Facility bookings: Arenas, pools, gymnasium, racquet courts, indoor fields
Activities that remain OPEN
- Wellness centres (including personal training).
- Lap swim and aquatic walking lanes
- Indoor fitness tracks
- Programs: Visual Arts at Smeltzer House and Gallery@501, Preschool and private XC-ski lessons at Strathcona Wilderness Centre
- Cross-country skiing, snowshoeing, walking trails, parks, playgrounds, toboggan hills and off-leash dog parks
Visiting a recreation centre
- To visit a recreation centre, all individuals (regardless of age) must pre-book and pre-pay for their activity time slot. Tip: Sign into your Recreation Online account before searching activity time slots and adding one to your cart.
- Get familiar with our covid procedures and guidelines before your visit.
- NEW: masks or face coverings are now required in the wellness centre common areas and during low intensity activities. Please note, guests are able to remove their masks while engaging in high intensity, physical activity as determined by their own health and fitness level.
- NEW: masks or face coverings must be worn by anyone 3 years of age and older in all Strathcona County indoor facilities.
Effective Nov 24 - new mandatory restrictions FAQ
1. Are performances still a go at Festival Place?Permanent link to Are performances still a go at Festival Place?
No. Festivals and events are prohibited, including concerts.
2. Can I get a refund for my pass, program or booking?Permanent link to Can I get a refund for my pass, program or booking?
Yes! All affected program participants and individuals with facility bookings will be contacted directly and automatically issued a refund.
For one-month pass holders, pro-rated refunds will be issued upon request. If you would like to cancel your one-month pass and receive a pro-rated refund, please email firstname.lastname@example.org or call
780-467-2211 (Monday to Friday, 8:30 a.m. to 4:30 p.m.).
What else can I do during the closure?
What happens to my one-month pass?
One-month passes will remain active during this time and can be used for wellness centre, lap swimming and aquatic walking lane bookings. Pro-rated refunds will be issued upon request. If you would like to cancel your one-month pass and receive a pro-rated refund, please email email@example.com or call 780-467-2211 (Monday to Friday, 8:30 a.m. to 4:30 p.m.).
5. What recreation activities are included in this restriction?Permanent link to What recreation activities are included in this restriction?
This mandatory restriction includes the cancellation of the following activities in Strathcona County’s recreation centres from November 13 to 27:
- Recreational swimming including kids pool
- Recreational skating
- Group fitness classes (dryland/aquatics)
- Racquet court bookings
- Gymnasium bookings
- Indoor field bookings
- Arena bookings
- Pool bookings
Activity time slot bookings that are still available from November 13 to 27 include:
- Wellness centres (including personal training with AH restrictions)
- Indoor tracks
- Lap swimming and aquatic walking lanes (additional times being added)
6. What sports are included in this restriction?Permanent link to What sports are included in this restriction?
No new bookings to comply with overall provincial health objectives are closed until further notice and will be under continuous review. This mandatory restriction includes the cancellation of all group bookings and team sports in Strathcona County from November 13 to 27. No individual bookings for these sports will be allowed during this period. Each sport organization will contact their members with an update. Affected sports held in Strathcona County recreation facilities include:
- Hockey (*Jr A Crusaders are exempt as per AH restrictions)
- Figure skating
- Indoor soccer
- Swim clubs
- Squash/racquetball/one-wall handball/wallyball
- Team / group dryland training
*Does not include outdoor sports, individual sports, exercise, training or equipment use, or junior, collegiate, university or professional sports
7. Which Strathcona County registered programs are affected?Permanent link to Which Strathcona County registered programs are affected?
This mandatory restriction includes the cancellation of the following programs from November 13 to 27:
- Group fitness classes (dry land and aquatic)
- Swimming lessons
- Child / Youth sport classes including Sportball
- Skating lessons
- Performing Arts including theatre and dance programs
Programs that will continue to run as scheduled include:
- Visual Arts programs at Smeltzer site and Gallery@501
- Preschool programs
- Outdoor Pursuits programs at the Strathcona Wilderness Centre
All affected registered participants will be contacted directly and receive an automatic pro-rated refund.
Non-medical masks required
As part of Strathcona County’s efforts to stop the spread of COVID-19, non-medical masks (face coverings) are required for people (3 years of age and older) entering all County-owned buildings (including recreation centres) and transit.*
The safety of our guests and staff remains our top priority. Some services may change as we continue to adapt to Alberta Health guidelines.
Pre-book and pre-pay for your activity time slot
To visit an indoor recreation centres, you must pre-book your activity time slot. No walk-in visitors will be permitted without a pre-booking.
- Pre-book and pre-pay for your activity time slot with Recreation Online or by calling the recreation centre you wish to visit. If you wish to use credit on account, you must phone any recreation facility to use. Those in a caregiver role (assistant/aide) need to book a time slot as well. Please phone a recreation centre to coordinate.
- Time slots range from 60 minutes to 90 minutes depending on the activity.
- Activity time slots are available for:
- Wellness centres - Millennium Place, Ardrossan Recreation Complex and Glen Allan Recreation Complex
- Indoor tracks - Millennium Place and Ardrossan Recreation Complex
- Racquet courts (CLOSED) - Glen Allan Recreation Complex (regular court fees apply)
- Recreational skating (CLOSED)- Millennium Place, Ardrossan Recreation Complex and Glen Allan Recreation Complex
- Swimming / aquatic activities - Emerald Hills Leisure Centre and Kinsmen Leisure Centre
- Lap swimming
- Aquatic walking lanes
Recreational swimming (CLOSED)
- Kids pool only - (CLOSED) call 780-464-2112 to book your activity time slot for the kids pool
- Registered programs (ex. preschool and visual arts) are also available but not included in the activity time slot passes or bookings. You can register for a single class or a 6 week session (fitness is temporarily unavailable). Programs (if available) are located at:
- Millennium Place
- Ardrossan Recreation Complex
- Glen Allan Recreation Complex
- Emerald Hills Leisure Centre
- Kinsmen Leisure Centre
- Strathcona Wilderness Centre
- Smeltzer House
- You can cancel your activity time slot before it begins and receive a credit on your account by calling the recreation centre.
- You can only visit the area you have registered for (e.g. if you booked for the wellness centre, you can not visit the pool).
- Each individual attending the facility with you must have a pre-booked time slot as well.
- You can come to the facility at any time during your time slot, but you must leave at the end of it, regardless of what time you arrived. (e.g. If you book 9 a.m. to 10:30 a.m. you must leave by 10:30 a.m. even if you arrive at 9:45 a.m.)
- After each time slot, staff will sanitize equipment and clean the area for the next group.
- Use of the gymnasium, indoor fields, or dry surface spaces is not included in activity time slots. These spaces must be booked by calling 780-416-7252 or by emailing firstname.lastname@example.org. (CLOSED)
Pricing and passes
You can purchase a single activity time slot, buy a package of 10, or get a one month pass. All passes are non-transferrable.
|Tots under 2||Free||Free||Free|
|Child (2-12 years)||$4.00||$36.00||$23.25|
|Youth (13-17 years)||$5.50||$49.50||$39.25|
|Adult (18-64 years)||$7.00||$63.00||$49.00|
|Senior (65 years +)||$5.50||$49.50||$39.25|
- 10-visit activity time slot packages can be purchased with a 10% discount. This package can only be used for the facility and activity it was purchased for and is available at RecOnline.strathcona.ca. For additional packages for family members, please call a recreation centre.
- A one month (30 day) pass is available at the same rate as the Millennium Card. This pass can be purchased by calling a recreation centre (not available online) and can be used at any facility location. Learn more.
- To support the changes in service levels, Millennium Cards that were put on hold will continue to remain on hold with no payments being taken until further notice.
Before your visit: answer the COVID-19 pre-screening questions
You've booked your time slot and you're ready to go but wait! Do you have any of the following symptoms? If you have any of the symptoms listed below, you are not permitted to enter any recreation centre.
You may cancel your booking by calling the recreation centre before it begins and receive a credit on your account.
- Cough (new cough or worsening chronic cough)
- Shortness of breath or difficulty breathing (new or worsening)
- Runny nose
- Sore throat
- Painful swallowing
- Stuffy nose
- Muscle or joint aches
- Feeling unwell, fatigue or severe exhaustion
- Gastrointestinal symptoms (nausea, vomiting, diarrhea or unexplained loss of appetite)
- Loss of sense of smell or taste
- Conjunctivitis, commonly known as pink eye
When you arrive
- Welcome! Arrive no more than 10 minutes before your scheduled time slot. Come dressed to participate in your activity and bring a pre-filled, labelled water bottle (water fountains are only available as bottle fills). Wallet lockers, washrooms, and locker rooms are available. Access to the showers is available to only those who are using the pool.
- When you arrive please head to the nearest front desk. For your safety and the safety of our staff, you will notice that we have installed plexiglass partitions and our staff may be wearing masks and gloves.
- Masks are required for guests 2 years of age or older and must be worn in all common areas. Once you arrive at your activity space (ex. your spot in a group fitness class), you may remove your mask.
NEW: Guests must now wear their mask or face covering while in all common areas of the wellness centre and during low intensity activities. Guests are able to remove their mask or face covering while actively engaged in high intensity physical activity. The intensity level of an activity is determined at the discretion of each guest, based on their personal health and fitness level. If you choose to remove your mask during your high intensity exercise, you must put your mask back on after you finish your activity at that station.
Continue to maintain a physical distance of 2 meters (6 feet) from anyone outside of your family or cohort. (Masks are not permitted for use during swimming activities.)
- Use the hand sanitizer provided.
- Answer the pre-screening questions and follow all posted signage.
- Show proof of your booking and payment.
- Head to the location of your activity, program or booking within the facility.
- Avoid touching any communal surfaces and wash or sanitize your hands. Hand sanitizer and sanitizing wipes will be available in all facilities.
- Be mindful of others. Maintain physical distancing, keep 2 metres (6 feet) away from all individuals who are not from your household or cohort. Follow all Alberta Health Services gathering restrictions.
- Leave the facility as soon as your time slot has ended. Please note that no loitering is permitted. Staff will begin cleaning and sanitizing the area for the next set of guests.
Cash will continue to be accepted for payment however guests are encouraged to pre pay or pay with touchless transactions using credit or debit cards whenever possible.
Can I use my Millennium Card?
To support the changes in service levels, Millennium Cards that were put on hold will continue to remain on hold with no payments being taken until further notice. An interim one-month pass will continue to be offered at the Millennium Card price. This is a simplified version of the card that does not include the additional family pricing when added to an adult/senior membership. Learn more.
3. Does each person need an activity time slot?Permanent link to Does each person need an activity time slot?
Yes, an activity time slot is required for each person that will attend an activity. You need to identify who will be attending the activity. It's important to login to your account first.
Step 1: login
Step 2: choose the desired facility and activity
Step 3: Select the person to book and press "go"
Step 4: from here, you can choose the correct date and time
Step 5: to book additional family members, select the "continue shopping" button and follow steps 3 to 5. It is very important to select "go" after you select which family member to book. Do not use the browser back button to add items to your cart.
Non-medical masks required
As part of Strathcona County’s efforts to stop the spread of COVID-19, non-medical masks (face coverings) will be required for people (2 years of age and older) entering all County-owned buildings (including recreation centres) and transit.
5. Do mask exemptions apply in the wellness centre?Permanent link to Do mask exemptions apply in the wellness centre?
Yes. Individuals who are exempt from wearing a mask or face covering due to underlying medical conditions or the inability to put on/take off a mask without assistance continue to apply in the wellness centres. Guests are reminded to maintain a physical distance of 2 metres (6 feet) from anyone outside of their household at all times in Strathcona County’s recreation facilities. We all adjust to change differently. Let’s all be kind, gracious and patient. If you have concerns about your safety, please speak to one of our staff.
6. How can I put on, and take off my mask safely in the wellness centre?Permanent link to How can I put on, and take off my mask safely in the wellness centre?
Watch this video for tips from Dr. Deena Hinshaw to learn how to properly put on, and take off your mask. Wash or sanitize your hands before putting on your mask, hand sanitizer is available in all of our wellness centres or you can bring your own. We also recommend bringing a clean, resealable bag to safely place your mask while you are engaging in high intensity physical activity.
7. How can I register for an activity time slot without a credit card?Permanent link to How can I register for an activity time slot without a credit card?
If you do not have a credit card you can put credit on your account. You must phone the recreation facility you wish to visit when booking your time slot (credit on account cannot be used online).
If you are unable to attend your booking, please call back to cancel it so another guest may take your booking.
- Millennium Place - 780-416-3300
- Glen Allan Recreation Complex - 780-467-4404
- Ardrossan Recreation Complex - 780-400-2084
- Emerald Hills Leisure Centre - 780-464-2112
- Kinsmen Leisure Centre - 780-464-2112
8. How do I confirm if my time slot booking processed correctly?Permanent link to How do I confirm if my time slot booking processed correctly?
Check that your upcoming activity time slot is booked by logging into your account, and select "Bookings". If your booking is not showing, call a recreation facility or email email@example.com
9. What are the new wellness centre mask guidelines in place? (As of November 25, 2020)Permanent link to What are the new wellness centre mask guidelines in place? (As of November 25, 2020)
As of Wednesday, November 25: Guests must now wear their mask or face covering while in all common areas of the wellness centre and during low intensity activities. Guests are able to remove their mask or face covering while actively engaged in high intensity physical activity. The intensity level of an activity is determined at the discretion of each guest, based on their personal health and fitness level. If you choose to remove your mask during your high intensity exercise, you must put your mask back on after you finish your activity at that station.
10. What exercises or activities can I remove my mask for in the wellness centre?Permanent link to What exercises or activities can I remove my mask for in the wellness centre?
Masks are not required when you’re actively engaging in high intensity physical activity. The intensity level of each activity will depend on your individual health and fitness level. Activities that would most often be considered high intensity include cardiovascular or aerobic exercises like running, jumping, or cycling. Please reach out to our staff if you have any questions.
11. What service modifications can I expect in facilities?Permanent link to What service modifications can I expect in facilities?
Remember to pre-book your activity time slot and stay home if you are sick or experiencing any symptoms of COVID-19. Please follow all posted signage in facilities and guidance provided by staff.
- Protective, plexiglass shields have been installed at all facility front desks.
- Indoor playgrounds, youth lounge, childminding, whirlpools, saunas, and steam rooms are all closed.
- Bring your own labelled water bottle, all water fountains will be unavailable but bottle fillers will be open.
- Come dressed and ready for your activity, washrooms are open but changerooms and showers are closed (except for swimming activities).
- Equipment has been moved (where possible) to accommodate 3 metre physical distancing for cardio and 2 metre physical distancing for weights. In locations where equipment could not be moved, some equipment may be marked as closed to ensure proper distancing is in place.
- Portable / personal fans will be turned off to prevent the spread of droplets and particulates.
- Equipment made of porous materials such as rope or foam will not be available.
- You may bring your own small, personal equipment such as mats or bands for your workout.
- Indoor fields, gymnasiums and dry surface spaces are available for group bookings only.
Target re-opening dates and details
- Millennium Place aquatic centre - targeted re-opening mid January (currently under construction)
- Indoor playgrounds, youth lounges and childminding services - closed until further notice
- Whirlpools, saunas and steam rooms - closed until further notice