Know before you go: indoor recreation centres

Updates and notices

May 5, 2021
The Government of Alberta announced additional restrictions. All Strathcona County indoor recreation and culture facilities are CLOSED until further notice.

  • Virtual programs are still available and include preschool, visual arts and group fitness.
  • All indoor programs have been cancelled.
  • Preschool outdoor programs, including Sportball have been cancelled effective May 5.
  • All other outdoor programs (group fitness, visual arts and outdoor pursuits) will be cancelled effective May 10.
  • Swimming lessons scheduled for May have been shifted to June. Learn more.
  • All affected individuals will receive an automatic refund (where applicable) or a credit on their account.
  • Monthly passes are currently on hold but can be reactivated to access single class, virtual fitness programs by calling any recreation facility.

Learn more.

Customer Service Representatives are available Monday to Friday during the day.

  • RPC Admin at 780-467-2211
  • Millennium Place at 780-416-3300
  • Ardrossan Recreation Complex at 780-400-2084
  • Glen Allan Recreation Complex at 780-467-4404

Customer Service Representative smiling at the front desk in the Ardrossan Recreation Complex.

Non-medical masks required

As part of Strathcona County’s efforts to stop the spread of COVID-19, non-medical masks (face coverings) are required for people (2 years of age and older) entering all County-owned buildings (including recreation centres) and transit.*

The safety of our guests and staff remains our top priority. Some services may change as we continue to adapt to Alberta Health guidelines. 

Pre-book and pre-pay for your activity time slot

To visit an indoor recreation centres, you must pre-book your activity time slot. No walk-in visitors will be permitted without a pre-booking.

New activity time slots open for booking at 7 a.m. daily. Ex. On December 5 at 7 a.m. the activity time slots for December 10 become available for booking.

  • Pre-book and pre-pay for your activity time slot with Recreation Online or by calling the recreation centre you wish to visit. If you wish to use credit on account, you must phone any recreation facility to use. Those in a caregiver role (assistant/aide) need to book a time slot as well. Please phone a recreation centre to coordinate.
  • Time slots range from 60 minutes to 90 minutes depending on the activity.
  • Registered programs - virtual programs, outdoor programs and cross country skiing lessons available.
  • You can cancel your activity time slot before it begins and receive a credit on your account by calling the recreation centre.
  • You can only visit the area you have registered for (e.g. if you booked for the wellness centre, you can not visit the pool).
  • Each individual attending the facility with you must have a pre-booked time slot as well. 
  • You can come to the facility at any time during your time slot, but you must leave at the end of it, regardless of what time you arrived. (e.g. If you book 9 a.m. to 10:30 a.m. you must leave by 10:30 a.m. even if you arrive at 9:45 a.m.)
  • After each time slot, staff will sanitize equipment and clean the area for the next group. 
  • Use of the gymnasium, indoor fields, or dry surface spaces is not included in activity time slots. These spaces must be booked by calling 780-416-7252 or by emailing (CLOSED)

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Pricing and passes

You can purchase a single activity time slot, buy a package of 10, or get a one month pass. All passes are non-transferrable.

  Single visit 10-visit One-month
Tots under 2 Free Free Free
Child (2-12 years) $4.00 $36.00 $15.00
Youth (13-17 years) $5.50 $49.50 $23.00
Adult (18-64 years) $7.00 $63.00 $47.00
Senior (65 years +) $5.50 $49.50 $35.00
  • 10-visit activity time slot packages can be purchased with a 10% discount. This package can only be used for the ​facility and activity it was purchased for and is available at For additional packages for family members, please call a recreation centre.
  • A one month (30 day) pass is available at the same rate as the Millennium Card. This pass can be purchased online or by calling a recreation centre. The one month pass can be used at all facilities for activity time slots and for virtual group fitness single classes. (Note: This pass does not include in-person group fitness classes.) Learn more.

    *Remember to always call and cancel your activity time slot booking if you can no longer make it, space is limited and this allows another individual to utilize that spot. 
  • To support the changes in service levels, Millennium Cards that were put on hold will continue to remain on hold with no payments being taken until further notice.

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Before your visit: answer the COVID-19 pre-screening questions 

You've booked your time slot and you're ready to go but wait! Do you have any of the following symptoms? If you have any of the symptoms listed below, you are not permitted to enter any recreation centre. 

You may cancel your booking by calling the recreation centre before it begins and receive a credit on your account.

  • Fever
  • Cough (new cough or worsening chronic cough)
  • Shortness of breath or difficulty breathing (new or worsening)
  • Runny nose
  • Sore throat
  • Chills
  • Painful swallowing
  • Stuffy nose
  • Headache
  • Muscle or joint aches
  • Feeling unwell, fatigue or severe exhaustion
  • Gastrointestinal symptoms (nausea, vomiting, diarrhea or unexplained loss of appetite)
  • Loss of sense of smell or taste
  • Conjunctivitis, commonly known as pink eye

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When you arrive

  1. Welcome! Arrive no more than 10 minutes before your scheduled time slot. Come dressed to participate in your activity and bring a pre-filled, labelled water bottle (water fountains are only available as bottle fills). Wallet lockers, washrooms, and locker  rooms are available. Access to the showers is available to only those who are using the pool.  
  2. When you arrive please head to the nearest front desk. For your safety and the safety of our staff, you will notice that we have installed plexiglass partitions and our staff may be wearing masks and gloves. 
  3. Masks are required for guests 2 years of age or older and must be worn in all common areas. 

    Guests must wear their mask or face covering in all common areas and at all times in the wellness centre, including during workouts and during low intensity group fitness programs. (Exceptions apply to individuals training 1:1 with a professional trainer, see the information desk for more details.)

    Continue to maintain a physical distance of 3 metres (10 feet) from others.
  4. Use the hand sanitizer provided. 
  5. Answer the pre-screening questions and follow all posted signage. 
  6. Show proof of your booking and payment. 
  7. Head to the location of your activity, program or booking within the facility. 
  8. Avoid touching any communal surfaces and wash or sanitize your hands. Hand sanitizer and sanitizing wipes will be available in all facilities.
  9. Be mindful of others. Maintain physical distancing, keep 2 metres (6 feet) away from all individuals who are not from your household or cohort in common areas and 3 metres (10 feet) in wellness centres and group fitness programs. Follow all provincial gathering restrictions in place. 
  10. Leave the facility as soon as your time slot has ended. Please note that no loitering is permitted. Staff will begin cleaning and sanitizing the area for the next set of guests. 

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Wellness Centre at Glen Allan Recreation Complex.

Frequent questions


Last updated: Thursday, March 04, 2021
Page ID: 50803