Know before you go: indoor recreation centres

Customer Service Representative smiling at the front desk in the Ardrossan Recreation Complex.

Non-medical masks required

As part of Strathcona County’s efforts to stop the spread of COVID-19, non-medical masks (face coverings) will be required for people entering all County-owned buildings (including recreation centres) and transit, effective August 4, 2020.

We are ready to welcome you back into our recreation facilities. The safety of our guests and staff remains our top priority. We are taking a phased approach to re-opening recreation and culture facilities. You can expect the delivery of County-run services to look different upon re-opening. 

Pre-book and pre-pay for your activity time slot

To visit an indoor recreation centres, you must pre-book your activity time slot. No walk-in visitors will be permitted without a pre-booking. 

  • Pre-book and pre-pay for your activity time slot with Recreation Online or by calling the recreation centre you wish to visit. Those in a caregiver role (assistant/aide) need to book a time slot as well. Please phone a recreation centre to coordinate.
     
  • Time slots range from 60 minutes to 90 minutes depending on the activity.
     
  • Activity time slots are available for:
    • Wellness centres - Millennium Place, Ardrossan Recreation Complex and Glen Allan Recreation Complex
    • Indoor tracks - Millennium Place and Ardrossan Recreation Complex
    • Racquet courts - Glen Allan Recreation Complex (regular court fees apply)
    • Swimming / aquatic activities - Emerald Hills Leisure Centre 
      • Recreational swimming
      • Lap swimming 
      • Kids pool only 
      • Aquatic walking lanes
         
  • Registered programs (ex. fitness classes and activities for kids) are also available but not included in the activity time slot passes or bookings. You can register for a single class or a 6 week session (fitness).  Programs are available at:
    • Millennium Place
    • Ardrossan Recreation Complex
    • Glen Allan Recreation Complex
    • Emerald Hills Leisure Centre
    • Emerald Hills Sports Pavilion
    • Strathcona Wilderness Centre and more outdoor locations (Play in the Park, kids activities)
       
  • You can cancel your activity time slot before it begins and receive a credit on your account by calling the recreation centre.
     
  • You can only visit the area you have registered for (ex. if you booked for the wellness centre, you can not visit the gymnasium).
     
  • Each individual attending the facility with you must have a pre-booked time slot as well. 
     
  • You can come to the facility at any time during your time slot, but you must leave at the end of it, regardless of what time you arrived. (e.g. If you book 9 a.m. to 10:30 a.m. you must leave by 10:30 a.m. even if you arrive at 9:45 a.m.)
     
  • After each time slot, staff will sanitize equipment and clean the area for the next group. 
     
  • Use of the gymnasium, indoor fields, or dry surface spaces is not included in activity time slots. These spaces must be booked by calling 780-416-7252 or by emailing mpbooking@strathcona.ca

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Pricing and passes

You can purchase an single activity time slot, buy a package of 10, or get a one month pass. All passes are non-transferrable.

  Single visit 10-visit One-month
Tots under 2 Free Free Free
Child (2-12 years) $4.00 $36.00 $23.25
Youth (13-17 years) $5.50 $49.50 $39.25
Adult (18-64 years) $7.00 $63.00 $49.00
Senior (65 years +) $5.50 $49.50 $39.25
  • 10-visit activity time slot packages can be purchased with a 10% discount. This package can only be used for the ​facility and activity it was purchased for and is available at RecOnline.strathcona.ca. For additional packages for family members, please call a recreation centre starting July 15.
     
  • A new one month (30 day) pass is available for July and August at the same rate as the Millennium Card. This pass will be available by calling a recreation centre beginning July 15 (not available online) ​and can be used at any facility location. 
    Learn more.
     
  • Existing Millennium Cards (ongoing and monthly) will be available beginning September 15. All Millennium Cards remain on hold and no payments will be processed. To reactivate your card, please email millenniumcard@strathcona.ca in September.

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Before your visit: answer the COVID-19 pre-screening questions 

You've booked your time slot and you're ready to go but wait! Do you have any of the following symptoms? If you have any of the symptoms listed below, you are not permitted to enter any recreation centre. 

You may cancel your booking by calling the recreation centre before it begins and receive a credit on your account.

  • Fever
  • Cough (new cough or worsening chronic cough)
  • Shortness of breath or difficulty breathing (new or worsening)
  • Runny nose
  • Sore throat
  • Chills
  • Painful swallowing
  • Stuffy nose
  • Headache
  • Muscle or joint aches
  • Feeling unwell, fatigue or severe exhaustion
  • Gastrointestinal symptoms (nausea, vomiting, diarrhea or unexplained loss of appetite)
  • Loss of sense of smell or taste
  • Conjunctivitis, commonly known as pink eye

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When you arrive

  1. Welcome! Arrive no more than 10 minutes before your scheduled time slot. Come prepared for your activity (change rooms are not available except for swimming) and bring a pre-filled, labelled water bottle (water fountains are only available as bottle fills).
     
  2. When you arrive please head to the nearest front desk. For your safety and the safety of our staff, you will notice that we have installed plexiglass partitions and our staff may be wearing masks and gloves. 
     
  3. Use the hand sanitizer provided to sanitize your hands. Masks are not required for guests but may be worn if desired. (Masks are not permitted for use during swimming activities.)
     
  4. Answer the pre-screening questions and follow all posted signage. 
     
  5. Show proof of your booking and payment. 
     
  6. Head to the location of your activity, program, or booking within the facility. 
     
  7. Avoid touching any communal surfaces and wash or sanitize your hands. Hand sanitizer and sanitizing wipes will be available in all facilities.
  8. Be mindful of others. Maintain physical distancing, keep 2 metres (6 feet) away from all individuals who are not from your household or cohort. Follow all Alberta Health Services gathering restrictions. 
     
  9. Leave the facility as soon as your time slot has ended. Please note that no loitering is permitted. Staff will begin cleaning and sanitizing the area for the next set of guests. 

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Frequent questions

Wellness Centre at Glen Allan Recreation Complex.

 

Target re-opening dates and details

Questions?
780-467-2211
recreation@strathcona.ca

Last updated: Wednesday, July 29, 2020
Page ID: 50803