Transit terminals

Please only use our terminals as transfer points for busing, and spend as little time as possible indoors. When using the terminals, please respect other customer’s personal space and maintain a reasonable physical distance.

Bikes, scooters and skates boards

Bikes, scooter and skate are not to be ridden on the platform or in the terminal building for the safety of all pedestrians.

While we encourage transit riders to use multimodal forms of transportation including bikes, scooters and skate boards, and they are allow on board our buses, we ask that you do not ride them on the terminal platforms or in our terminal buildings as this increases the chances or collisions with pedestrians and property, especially during peak hours. We recognize that riding these vehicles allows you to get from one bus to another faster, however, if you are concerned that your bus will leave before you can transfer your bike from one bus to the next, please just let your operator know which bus you are transferring to, and they will radio to the next operator to wait for you. Everyone's safety is our first concern

Making Transit more accessible to everyone

Strathcona County Transit's conventional bus fleet is 100% accessible. this means that all of our buses on the road are able to have individuals using mobility aids such as scooters, wheel chairs or walkers board our buses and safely restrain their mobility aid.

A tour of accessibility features

We had an opportunity to work with the County's Special Olympic Ambassadors to take a quick tour of our accessibility features. Take moment to join Declan and Madison and they go for a ride...

Tips for safer travel on Transit

While COVID-19 has become part of our everyday life, there are ways we can travel safer to ensure the spread of any virus is limited.Transit will continue to keep our increased our cleaning efforts both on buses and at our terminals and important part of transit protocols. But below are some tips that you can take that may be helpful to keep you just a little safer while travelling on Transit.

	If you are ill, please consider staying home or wearing a mask while travelling We understand that everyone needs to get places even when they are unwell - and transit is here for you! But if you are unwell, please consider staying home or wearing a mask while travelling. It's the considerate thing to do, especially since we all own masks now.
	If you want to wear a mask, feel free! Masks are no longer required in terminals and on board buses. However if you wish to continue to wear them, please do so. Everyone's comfort levels are different, and we encourage all riders to respect each other and treat one another with kindness.
	Hand sanitizer is a smart choice with so many high-touch surfaces Washing your hands or the regular use of hand sanitizer before you board and after you depart buses is a good means of reducing everyone's exposure to illness. Transit has any high touch surfaces such as hand rails and seat backs. If you're inclined carrying had sanitizer can be a great way to protect yourself from illness.
	Physical distancing standards are encouraged We ask that passengers respect one another’s space. Physical distancing is one of the best way to avoid contact with unwanted germs. Whether you are in the terminal or on the bus, we continue to encourage you to maintain the recommended 2 metre distance recommended by the Province. No, it's not mandated, but it is wise. Just another way we can take care of another.
	One person per seat  - if there is space, why not? When riding the bus, if there is space, it is recommended to have one person per seat, unless you are travelling with members of your own cohort. We further encourage you to maintain a seat distance between you and other riders if possible. We acknowledge this is not always possible, but basically, whenever it is, people give others as much space as you can.
	Use tap!  Touch-less forms of payment are a good means of reducing contact with others. Using monthly or day passes when travelling on transit is an excellent way to reduce the need for handling cash and transfers. Transit now has tap available both its customer service centres, and we highly recommend you take advantage of this new touch-less technology.

Transit by-law update

On July 6, 2021, Council passed a new Transit Bylaw (25-2021) with updated provisions that meet current and future transit needs, including compatibility with the regional smart fare approach (Arc). It's been more than 30 years since the bylaw (Public Transportation System Bylaw 44-88) has been updated and customers will be excited to see that items such as food and drink restrictions have been removed.

A reminder to all residents and visitors at the transit terminals, section 3.1.12 states:

"Unless authorized, no person shall sell or offer any newspapers, magazines, pamphlets, leaflets, printed matter or similar devices, or merchandise of any kind, or beg or solicit for any purpose whatsoever in Transit vehicles, Transit stations or other facilities of the said System."

Campaigning restrictions on County property: 

The Transit Bylaw 25-2021 restricts campaigning specifically on transit property or in/ on transit vehicles. The following sections of the bylaw apply to campaign activities: 

• A person shall not interfere with the comfort or convenience of any other person on a transit vehicle or transit property. 
• A person shall not loiter in a transit vehicle or on transit property for longer than required to reach that person’s destination. 
• A person shall not distribute any printed material or other goods on a transit vehicle or transit property unless written authorization has been provided by the Chief Commissioner.

Please click here for the complete  transit bylaw (294.0 KB)

Tips for being a courteous commuter

• The seats at the front of the bus are to be used for passengers who may have issues standing.
• If you see someone who may have a greater need for a seat, please offer yours.
• There is no smoking or vaping on buses or with 5 metres of the bus door and windows. There is no smoking in the terminals or on the platform. Please only smoke or vape in designated smoking areas. This includes e-cigarettes.
• Please do not wear strong perfumes and colognes.
• One seat = one passenger.
• When listening to music, wear earphones and keep the volume low.
• Keep all conversations at a respectful volume, whether they are in-person or on the phone.
• When speaking on the phone, please avoid using the speaker phone - earphones or handheld please!
• Keep all bags on your lap or at your feet. Your items cannot block access ways for other passengers.
• Avoid eating on the bus.
• Take all your garbage with you. We have bins all over the terminals for easy disposal of your items.
• Be patient. Pushing is not necessary. Excuse yourself when exiting through a crowd.
• Be polite. Move to the back.
• Only service animals registered with the Provincial Government under the Service Dog Act are allowed to ride on buses without a kennel. All other pets, including non-registered support animals, are allowed on board buses, however must be in a kennel or cage that fits on your lap. Kennels are not allowed to block walk ways.
• When using a stroller, please ensure the wheels are locked once on board. If your stroller does not lock, please remove your child from the vessel and seat them on your lap. 
• Wagons are not allowed on-board SCT buses. Collapsible wagons can be used, however they must be collapsed and cannot block access ways on the bus.
• Please do not ride your bikes, skateboards or scooters on busy platforms. No matter how good you are at maneuvering your equipment, you can't predict what the other person is going to do when rushing for a bus. It's dangerous and someone is going to get hurt.

Transit bus hold guidelines

Transit is committed to operating based on the advertised schedule under normal operating conditions. Sometimes due to outside influences such as: inclement weather and road conditions, construction and traffic, buses may run late and at times miss connections.

In order to better assist our customers in making connections Operators are allowed to request another bus to hold during peak times as long as it does not negatively impact the overall efficiency of the routes.

In order to ensure this, some rules exist. Operators are allowed to request holds weekdays between 5:45 a.m. and 6:45 p.m. if the request does not impact the holding bus for more than five minutes (this includes the time required for the unloading and loading of passengers). Commuter buses are also limited on requesting holds until they have crossed either Broadmoor and Baseline on route to Bethel Transit Terminal, or Highway 216 and the Sherwood Park Freeway on route to Ordze Transit Centre.

On weekdays after 6:45 p.m. and on weekends, Operators are permitted to request holds as long as the request does not impact the holding bus for more than ten minutes (this includes the time required for the unloading and loading of passengers).

Please remember that Transit works to support the needs of all our customers and that customer service is a priority. We will strive to assist customers in making their connections whenever possible.

Transit lost and found

Lost and found is located at:

All items found on Transit vehicles or properties are turned into the Lost and Found within 48 hours and are kept for 30 days before removal.

Articles of clothing (mittens, hats etc.), water bottles, coffee mugs and lunch bags are placed in the green bins in the Bethel Transit Terminal lobby. All other items, including phones and keys, are kept in a secure location.

Please call 780-464-RIDE (7433) to claim a lost item.