Welcome to Family and Community Services. We are glad you are here.

Family and Community Services is open to support you with staff on site and services available over the phone at 780-464-4044.

We are located on the second floor of the East Tower at 401 Festival Lane. 

 Need help now? Crisis numbers

Regular hours :

  • Monday, Wednesday and Friday 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m. 

  • Tuesday and Thursday 8:30 a.m. to 12 p.m. and 1 p.m. 8 p.m. 

  • Counsellors are available on Mondays, Wednesdays and Fridays from 8:30 a.m. to 4:30 p.m. Tuesdays and Thursdays from 1 p.m. to 8 p.m.  Please note FCS is closed between 12 p.m. - 1 p.m. daily.

If you need urgent assistance, please call the Distress Line at 780-482-4357 or call 211.

Are you feeling anxious, frustrated, or overwhelmed? Stressed about money, parenting, relationships or not sure where to start? Call Family and Community Services at 780-464-4044.

Support your well-being. Check out free online programming, workshops and services available for adults and seniors, youth parents/caregivers, counselling and support services.

Need help now? Crisis numbers

Last modified: May 26, 2023, 10:21 a.m.


Family and Community Services (FCS) offers walk-in, virtual and telephone counselling.  Residents are invited to phone FCS at 780-464-4044 or visit us on the second floor of the community centre to access affordable solution-oriented counselling (pay what you can afford $0 - $90).

We know life can have its challenges for a variety of reasons, we all need support at times. Many of us have times where we feel uncertain, stressed, overwhelmed and can benefit from connection with a regulated professional. The counselling team is here to support you when you are ready. 

FCS counselling operates as call in or walk in. You will be connected to the next available counsellor. 


Welcome letter

This is provided to individuals who walk-in or call-in to Family and Community Services. This document welcomes them and gives information about what they can expect in their visit.  

Welcome letter (139.8 KB)

Common questions

Address: Family and Community Services
Second Floor, East Wing Community Centre
401 Festival Lane
Sherwood Park, AB T8A 5P7
Phone: 780-464-4044
Fax: 780-449-1220
Email: familyandcommunity@strathcona.ca

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Last updated: Tuesday, February 14, 2023
Page ID: 38559