Solutions Navigation: finding the right support services for you
If you’re stressed about money, groceries, relationships, parenting or not sure where to start, call us at 780-464-4044.
Family and Community Service (FCS) call-in hours:
Monday, Fridays: 8:30 a.m. to 4:30 p.m.
Tuesday, Wednesday, Thursday: 8:30 a.m. to 8 p.m.
Our office is not accessible to the public at this time.
Please note: FCS will be closed December 24th, 25th and 28th
Sometimes life is complicated.
Navigators support individuals and families through life’s challenges. Navigators work with you to identify your goals and strengths, create an action plan, build skills and access community resources.
Navigators can help with:
- Parent, youth, adult, senior and family school liaison supports and outreach.
- Skill building
- Subsidies (transit, recreation, tax and more)
- Forms and applications
Our Solutions Navigators work collaboratively with the Counselling team to connect you to community services and resources. You are welcome to call in.
Housing Estimate Survey.
Strathcona County will be participating in the Alberta Rural Development Network’s 2020 Fall Estimations project to conduct the County’s first affordable housing estimate from November 1, 2020 to November 30, 2020. The housing estimate is an opportunity to gain a better understanding of housing and service needs in our community.
If you are interested in taking the survey:
- Download (141.8 KB) the print ready version of the paper survey. Please fill out and drop off at the Strathcona Library or Millennium Place by November 30, 2020, or email to Kristyn.email@example.com.
- Call Family and Community Services at 780-464-4044 to participate in the survey and access additional supports/resources.
Please note, the survey is anonymous and names are not captured.
If you are a Community Partner:
Be a part of Strathcona County’s first housing estimate! Help us spread the word and capture critical information on housing and service needs in our community. If you are interested promoting this survey, please contact Kristyn Berry at 780-464-8076 or at Kristyn.firstname.lastname@example.org.
What happens in a navigation session?
The session depends on your needs. Sometimes you may need someone to walk you through how to access community resources. Other times, you may need support developing an action plan or finding your way through the social support system. Whatever you need, we are here to listen and work with you to find the right referral, strategy or support.
2. Is meeting with a navigator confidential?Permanent link to Is meeting with a navigator confidential?
Yes. Your information is kept confidential to the navigation team and is only accessed on a need-to-know basis. We adhere to the Freedom of Information and Protection of Privacy Act.
It is required by law to report identified abuse/harm to a child under the age of 18 or if there is a reason to believe that a person’s life may be in jeopardy. In addition, our navigators are legally obligated to break confidentiality if court-ordered by a judge to appear in court through a subpoena. If you have questions or concerns about these limits to confidentiality, please bring them forward to your navigator (s).
3. Why did Family and Community Services move to navigators?Permanent link to Why did Family and Community Services move to navigators?
Residents who want support want to resolve their situation sooner rather than later. Now, you can walk in or call five days a week without an appointment. In the past, some individuals may not have met the criteria for some of our programs. Access to a navigator is available to anyone experiencing challenges, including seniors, youth, families and adults, regardless of age or financial situation.
4. What will I leave a navigation session with?Permanent link to What will I leave a navigation session with?
You will leave your appointment with an action plan. This will help you to take the next steps in achieving your goal. The action plan may provide information including community supports, workshops, programs and how to take your next steps.
Can I book an appointment?
Yes, you can book an appointment by phoning 780-464-4044. You can also walk in without booking.
How much does seeing a navigator cost?
There is no cost.
How many times can I see a navigator?
You can come in as often as you need. If you developed an action plan during a visit, you may want to continue working toward your goals. Or, you may want to work on other goals.
Do I see the same navigator each time?
We use a team approach so the person you met last time may not be who you meet with the next time. If you developed an action plan during a previous session, feel free to bring it with you. We keep a copy of your action plan and our team approach helps our navigators understand the challenges you are facing and your current goals.
9. What's the difference between navigation and counselling?Permanent link to What's the difference between navigation and counselling?
Navigation supports you in reaching your goals through community and outreach support and services like subsidies and income-based programs. Counselling focuses primarily on your emotional and mental health and well-being. Counselling and navigation work well together, as someone may be dealing with emotional issues that stem from a systems barrier, so each worker supports you the best we can.