Welcome to Family and Community Services. We are glad you are here.

Family and Community Services is open to support you with staff on site and services available over the phone at 780-464-4044.

We are located on the second floor of the East Tower at 401 Festival Lane. 

 Need help now? Crisis numbers

Regular hours :

  • Monday, Wednesday and Friday 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m. 

  • Tuesday and Thursday 8:30 a.m. to 12 p.m. and 1 p.m. 8 p.m. 

  • Counsellors are available on Mondays, Wednesdays and Fridays from 8:30 a.m. to 4:30 p.m. Tuesdays and Thursdays from 1 p.m. to 8 p.m.  Please note FCS is closed between 12 p.m. - 1 p.m. daily.

If you need urgent assistance, please call the Distress Line at 780-482-4357 or call 211.

Are you feeling anxious, frustrated, or overwhelmed? Stressed about money, parenting, relationships or not sure where to start? Call Family and Community Services at 780-464-4044.

Support your well-being. Check out free online programming, workshops and services available for adults and seniors, youth parents/caregivers, counselling and support services.

Need help now? Crisis numbers

Last modified: May 26, 2023, 10:21 a.m.

Solutions navigation

Sometimes it’s hard to know where to start, especially if you’re feeling overwhelmed.

Give us a call at 780-464-4044 or stop by Family and Community Services to speak with a Solutions Navigator. Knowledgeable and helpful staff are available to listen to your challenges, help you figure out solutions and identify your goals and strengths. By using an action plan, building upon your skills and accessing other community resources we can help you through some of life’s difficult times. Support is available for people of all ages and situations whether you are a senior, youth, family or individual.

With navigation support you can:

  • Guide the process, share your story and receive helpful information along the decision making journey
  • Access financial supports and housing information advocacy
  • Receive help to untangle complicated situations and figure out next steps together
  • Apply for subsidies including reduced transit rates, recreation access, tax rebates and more
  • Obtain support with filling out forms and applications
  • Have a caring individual who will sit beside you to listen, understand and help you to further your goals

Our Solutions Navigators work collaboratively with the Counselling team to connect you to community services and resources. You are welcome to call in. 

For: Everyone

Cost: Free

Welcome letter

This is provided to individuals that walk-in or call-in to Family and Community Services. This document welcomes them and gives information about what they can expect in their visit.  

Welcome letter (139.8 KB)


Transit and recreation subsidies

If you have any questions, please call Family and Community Services at 780-464-4044.


Contact us

Family and Community Services
Second floor, East Wing Community Centre
401 Festival Lane
Sherwood Park, AB T8A 5P7
Phone: 780-464-4044
Fax: 780-449-1220
Email: familyandcommunity@strathcona.ca

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Last updated: Thursday, February 02, 2023
Page ID: 50263