Set up or move your Strathcona County waste, water and sewer services. Learn how to pay your bill, and how to get your bill electronically.
On this page
Access your accounts online
Use Your Accounts online to see your:
- utility bills
- account status and balance
- last payment
- amount past due
- status of equalized payment billing plan
- status of pre-authorized payment plan
Learn more about Your Accounts online
Set up or move utility services
Strathcona County provides residents with waste, water and sewer (wastewater) services. Other companies provide electricity and natural gas services. Learn more about electricity and natural gas providers and compare rates on the Utilities Consumer Advocate’s Retailers and Distributors page.
Set up waste collection, water and sewer services
You must set up your account at least five business days before the legal possession date. If your home is brand-new, you will also need a water meter and remote installed. We will schedule an appointment for this when you set up your account.
Utility accounts are usually set up in the owner’s name. If you want to set up the account in the renter’s (occupant’s) name, you must complete both of the following forms:
In Sherwood Park or another hamlet | Call 780-464-8273 to set up your account. |
In rural areas |
Call 780-449-5514 to set up your waste collection service. Call 780-464-8273 to set up a pre-paid truck fill (bulk water station) account. |
Move waste collection, water and sewer services
You must let us know about your move at least five business days before the legal possession date.
Moving to or within Sherwood Park | Call 780-464-8273 to move your account |
Moving in or to rural areas |
Call 780-464-8273 to move your account. Call 780-449-5514 to update or cancel your waste collection service. |
Update banking information
When you move within Strathcona County you will get a new account number. Please make sure to update your bank (including online banking) with the new account number.
Equalized payment plan
With an equalized payment plan (or budget billing plan) your utility costs are averaged over 12 months, so you pay an equal amount each month. This means that you always know how much you can expect to pay.
Every September, you either pay an outstanding balance or get a credit on your account, depending on your usage over the year. Your monthly amount is recalculated every October. See current utility rates.
For more information, or to set up an equalized payment plan, call 780-464-8273.
Payment options
Online through your bank
Choose "Strathcona County Utilities" as the payee, then enter the account number on your utility bill.
- Include the numbers after the decimal but do not include the decimal.
- If the number is less than 10 digits, add zeros to the front of the number.
Example: Account # 234567.02 becomes 0023456702
Automatic withdrawal (pre-authorized debit)
Pre-authorized debits automatically withdraw your utility bill payment from your bank account each month.
By mail
Please send your payment to:
Strathcona County
2001 Sherwood Drive
Sherwood Park, AB T8A 3W7
In person
Location | Hours | Payment options |
---|---|---|
County Hall 2001 Sherwood Drive |
Monday to Friday |
Cash (exact change) |
North Contact Office 55305 Range Road 214 |
**Office is currently closed to the public | Cheque |
South Contact Office 22142 South Cooking Lake Road |
**Office is currently closed to the public | Cheque |
Sign up for eBill
Get your bill by email, instead of postal mail. Your payment due date will stay the same (20 days from the invoice date on the bill).
To register:
- Email ebillutil@strathcona.ca with the subject line “Register for eBill” and the following information from your utility bill:
- customer name(s)
- service address
- account number
- owner number
- email address for bill delivery
- Add ebillutil@strathcona.ca to your safe sender list.
- You should get an email confirming your registration within two business days. If you do not get this email, call 780-464-8273.
Depending on when you register, you may still get a paper bill for the month. If this happens, you should get your next bill as an eBill.
If you change your email address, you will have to re-register with the new address.
Didn’t get your eBill?
If you didn’t receive your eBill:
- Check your junk mail folder.
- Make sure your spam filter is set to recognize ebillutil@strathcona.ab.ca as a valid sender.
- If neither of the above steps work, call us at 780-464-8273.
Collection and use of personal information
We collect your personal information to manage Strathcona County’s Utility Customer Billing Program. We collect this information under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act.
If you have questions about how we collect and use this information, contact:
Customer Billing Services
780-464-8273
Learn more in our privacy and security statement.
For more information:
Utilities
Waste collection, recycling: 780-449-5514
Water, wastewater: 780-467-7785
Utility billing: 780-464-8273
Email: scutilities@strathcona.ca