Set up or move your Strathcona County waste, water and sewer services. Learn how to pay your bill, and how to get your bill electronically.

Pay online

MyAccounts Pre-Pay Bulk Water

Need help? Learn how to set up your account.

Shaw customers - eBill issues

Some Shaw email customers have reported having issues receiving their email bill notifications.

More info below.

Last modified: Feb. 15, 2024, 4:01 p.m.

Utility billing moving

On April 8, the Utility billing office is moving to the Strathcona Public Services Yard at 370 Streambank Ave. Utility bill payments can still be made at the Assessment and Tax desk on the main floor of County Hall.

For all other issues call 780-464-8273 or email UTbilling@strathcona.ca

Last modified: Feb. 15, 2024, 4:01 p.m.

Utility bills: what is changing?

Utility bills are getting a makeover. Watch your mail for your new, easier to read utility bill arriving on your regular billing date. ALL Strathcona County Utility customers will receive a paper bill from the new billing system, this includes ebill customers.

All accounts will get a new 10-digit utility account number. You will need to use your new account number when you make your payment going forward. Customers who pay by internet banking will need to update their Strathcona County Utility account number at their online banking institution. Your payment date will not change. If you currently pay by pre-authorized debit you do not need to take any action.

Learn how to read your new utility bill. (5.5 MB)

MyAccounts

Strathcona County has a new online system for tax and utility billing. The new system is called MyAccounts. It is an online user portal that makes it easy and convenient to access your property tax and utility accounts all in one place.

All customers will receive a paper bill on their regularly scheduled billing date, this includes eBill customers. This paper bill will include a new account number and access code to register in MyAccounts.

Create an account in My Accounts if you want to view your bill, sign up for ebilling or pay your bill by credit card online.

The previous online portal (Your Accounts) is no longer available as of November 3, 2023. Historical information can be obtained by contacting Utility billing.

What do I need to do?

All customers
  • All Utility accounts will receive a new 10-digit account number.
  • Please use this new account number when you make your payment going forward.
  • Customers who pay by internet banking will need to update their Strathcona County Utility account number at their online banking institution.
  • If you are currently on our pre-authorized debit program no action is required, your payment will continue to be withdrawn automatically on your regular due date.
Current Your Accounts users
  • Utility customers who access the current online portal will need to register in the new MyAccounts portal.
  • To register in MyAccounts, customers will need their new account number and access code which will be provided on their first new utility bill.
  • The current portal Your Accounts will no longer be available after November 2023. Historical information can be obtained by contacting Utility billing.
eBill customers
  • If you are currently signed up for ebilling you will need to sign up for email notifications through the new MyAccounts portal.
  • All Strathcona County Utility customers will receive a paper bill from the new MyAccounts billing system.
  • You will continue to receive paper bills until you register for ebilling through MyAccounts.
  • Current eBilling customers must ensure that their mailing address is up to date before November 2023.
Equalized payments / budget billing customers
  •  If you are currently on , you will need to register for payments before October 15, 2023.
  • If you are an equalized payments customer currently paying by pre-authorized debit you do not need to take any action.
Bulk water customers
  • Invoiced customers will receive an account number to access the MyAccounts system
  • Pre-paid customers will be able to add money to their account through our e-commerce platform. They will not need to create an account in MyAccounts

 

Access your accounts online

If you would like to view your utility account or tax account online you will need to sign up for a MyAccounts profile. Then you can connect your MyAccounts to your utility and/or tax account. To register in MyAccounts, customers will need their new account number and access code which will be provided on utility bill or tax notice.

MyAccounts

Steps to set up your account

1. Register an account profile in MyAccounts. You will need your email address and you will be asked to create a password.

2. You will receive an email with a 6 digit validation code, enter that code to validate your new profile.

3. Login to MyAccounts using your email address and password from Step 1.

4. To add a utility account to your MyAccounts profile you'll need your utility account number and the six digit access code from your utility bill.

Learn more about MyAccounts online

Set up or move utility services

Strathcona County provides residents with waste, water and sewer (wastewater) services. Other companies provide electricity and natural gas services. Learn more about electricity and natural gas providers and compare rates on the Utilities Consumer Advocate’s Retailers and Distributors page.

Set up waste collection, water and sewer services

You must set up your account at least five business days before the legal possession date. If your home is brand-new, you will also need a water meter and remote installed. We will schedule an appointment for this when you set up your account.

Utility accounts are usually set up in the owner’s name. If you want to set up the account in the renter’s (occupant’s) name, you must complete both of the following forms:

In Sherwood Park or another hamlet Call 780-464-8273 to set up your account.
In rural areas

Call 780-449-5514 to set up your waste collection service.

Call 780-464-8273 to set up a pre-paid truck fill (bulk water station) account.

Move waste collection, water and sewer services

You must let us know about your move at least five business days before the legal possession date.

Moving to or within Sherwood Park Call 780-464-8273 to move your account
Moving in or to rural areas

Call 780-464-8273 to move your account.

Call 780-449-5514 to update or cancel your waste collection service.

Update banking information

When you move within Strathcona County you will get a new account number. Please make sure to update your bank (including online banking) with the new account number.


Payment options

Online through your bank

Choose "Strathcona County Utilities" as the payee, then enter the account number on your utility bill. Your account number is the 10-digit number on the top of your first new utility bill.

Online through MyAccounts

Sign up in our online portal to view and pay online with a credit card.

MyAccounts

Online with a credit card

If you don't want to sign up for MyAccounts you can still pay your bill online. You'll need your 10-digit account number and the access code found on your utility bill.

Pay your Utility Bill Online

Automatic withdrawal (pre-authorized debit)

Pre-authorized debits automatically withdraw your utility bill payment from your bank account each month.

By mail

Please send your payment to:

Strathcona County
2001 Sherwood Drive
Sherwood Park, AB  T8A 3W7

In person

Location Hours Payment options

County Hall
Assessment and Tax

2001 Sherwood Drive
Sherwood Park

Monday to Friday
8:30 a.m. - 4:30 p.m.

Cash (exact change)
Cheque
Debit
MasterCard or Visa

South Contact Office

22142 South Cooking Lake Road
South Cooking Lake

**Office is currently closed to the public Cheque

Sign up for eBill

Get your bill by email, instead of postal mail. Your payment due date will stay the same (20 days from the invoice date on the bill).

Starting in mid-November 2023, all Strathcona County Utility customers will receive a paper bill from the new MyAccounts billing system. Current eBilling customers must ensure that their mailing address is up to date before November 2023.

If you are currently signed up for our ebilling program or would like to receive notification of your bill via email, you will need to sign up for email notifications through the new MyAccounts portal.

If you don’t register for email notifications through MyAccounts you will continue to receive a monthly paper bill going forward.

** If you have more than one account you will receive an email notification for each account.

Didn’t get your eBill?

If you didn’t receive your eBill:

  1. Check your junk mail folder.
  2. Make sure your spam filter is set to recognize ebillutil@strathcona.ab.ca as a valid sender.
  3. If neither of the above steps work, call us at 780-464-8273.

Shaw Customers

Some Shaw customers have reported issues receiving their bill emails. The instructions below show how to add the eBill domain and email address to a Shaw account so that it should stop blocking the eBill from showing up.

Instructions for Shaw email issues (180.3 KB)

If you continue to have issues receiving your eBill notification please contact our office at 780-464-8273 or utbilling@strathcona.ca


Equalized payment plan

With an equalized payment plan (or budget billing plan) your utility costs are averaged over 12 months, so you pay an equal amount each month. This means that you always know how much you can expect to pay.

Every September, you either pay an outstanding balance or get a credit on your account, depending on your usage over the year. Your monthly amount is recalculated every October. See current utility rates.

For more information, or to set up an equalized payment plan, call 780-464-8273.

MyAccounts: Installment payment plan

Under the new MyAccounts system, all utility customers on equalized billing must be setup for pre-authorized debit payments from their bank account. In the new system payments will be called installments, and actual billed amounts will be shows with the budgeted amount.

Customers on equalized billing who do not currently have pre-authorized debit payments setup must contact Utility Billing to register for preauthorized debit by October 15, 2023.

Call Utility billing at 780-464-8273.

Sample Installment Bill (1.5 MB)

Failure to setup pre-authorized debit payments will result in customer having to pay the actual amount due each month.

Customers on equalized billing who are already setup for pre-authorized debit payments do not need to do anything.


Bulk water (truck fill) changes

Truck fill customers will also receive a new account number for the new MyAccounts system. Truck fill customers will have two access codes, one for MyAccounts, and one for the Waterplus system. 

  •     Invoiced bulk water (truck fill) customers will receive an account number to access the MyAccounts system
  •     Starting in December, Pre-paid bulk water (truck fill) customers will be able to add money to their account through our e-commerce platform. They will not need to create an account in MyAccounts

MyAccounts is now live, Please use the account number provided for MyAccounts to prepay your bulk water account.

Pre-Pay Bulk Water

Utility Billing will be phasing out processing credit card payment over the phone.


Collection and use of personal information

We collect your personal information to manage Strathcona County’s Utility Customer Billing Program. We collect this information under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act.

If you have questions about how we collect and use this information, contact:

Customer Billing Services
780-464-8273

Learn more in our privacy and security statement.

For more information:

Utilities
Waste collection, recycling: 780-449-5514
Water, wastewater: 780-467-7785
Utility billing: 780-464-8273
Email: scutilities@strathcona.ca

Related topics

Last updated: Thursday, February 15, 2024
Page ID: 38291