Set up or move your Strathcona County waste, water and sewer services. Learn how to pay your bill, and how to get your bill electronically.
Need help? Learn how to set up your account.
Shaw customers - eBill issues
Some Shaw email customers have reported having issues receiving their email bill notifications.
Utility billing moving
On April 8, the Utility billing office is moving to the Strathcona Public Services Yard at 370 Streambank Ave. Utility bill payments can still be made at the Assessment and Tax desk on the main floor of County Hall.
For all other issues call 780-464-8273 or email UTbilling@strathcona.ca
Utility bills: what is changing?
Utility bills are getting a makeover. Watch your mail for your new, easier to read utility bill arriving on your regular billing date. ALL Strathcona County Utility customers will receive a paper bill from the new billing system, this includes ebill customers.
All accounts will get a new 10-digit utility account number. You will need to use your new account number when you make your payment going forward. Customers who pay by internet banking will need to update their Strathcona County Utility account number at their online banking institution. Your payment date will not change. If you currently pay by pre-authorized debit you do not need to take any action.
Strathcona County has a new online system for tax and utility billing. The new system is called MyAccounts. It is an online user portal that makes it easy and convenient to access your property tax and utility accounts all in one place.
All customers will receive a paper bill on their regularly scheduled billing date, this includes eBill customers. This paper bill will include a new account number and access code to register in MyAccounts.
Create an account in My Accounts if you want to view your bill, sign up for ebilling or pay your bill by credit card online.
The previous online portal (Your Accounts) is no longer available as of November 3, 2023. Historical information can be obtained by contacting Utility billing.
What do I need to do?
|Current Your Accounts users
|Equalized payments / budget billing customers
|Bulk water customers
Access your accounts online
If you would like to view your utility account or tax account online you will need to sign up for a MyAccounts profile. Then you can connect your MyAccounts to your utility and/or tax account. To register in MyAccounts, customers will need their new account number and access code which will be provided on utility bill or tax notice.
Steps to set up your account
1. Register an account profile in MyAccounts. You will need your email address and you will be asked to create a password.
2. You will receive an email with a 6 digit validation code, enter that code to validate your new profile.
3. Login to MyAccounts using your email address and password from Step 1.
4. To add a utility account to your MyAccounts profile you'll need your utility account number and the six digit access code from your utility bill.
Set up or move utility services
Strathcona County provides residents with waste, water and sewer (wastewater) services. Other companies provide electricity and natural gas services. Learn more about electricity and natural gas providers and compare rates on the Utilities Consumer Advocate’s Retailers and Distributors page.
Set up waste collection, water and sewer services
You must set up your account at least five business days before the legal possession date. If your home is brand-new, you will also need a water meter and remote installed. We will schedule an appointment for this when you set up your account.
Utility accounts are usually set up in the owner’s name. If you want to set up the account in the renter’s (occupant’s) name, you must complete both of the following forms:
|In Sherwood Park or another hamlet
|Call 780-464-8273 to set up your account.
|In rural areas
Call 780-449-5514 to set up your waste collection service.
Call 780-464-8273 to set up a pre-paid truck fill (bulk water station) account.
Move waste collection, water and sewer services
You must let us know about your move at least five business days before the legal possession date.
|Moving to or within Sherwood Park
|Call 780-464-8273 to move your account
|Moving in or to rural areas
Call 780-464-8273 to move your account.
Call 780-449-5514 to update or cancel your waste collection service.
Update banking information
When you move within Strathcona County you will get a new account number. Please make sure to update your bank (including online banking) with the new account number.
Online through your bank
Choose "Strathcona County Utilities" as the payee, then enter the account number on your utility bill. Your account number is the 10-digit number on the top of your first new utility bill.
Online through MyAccounts
Sign up in our online portal to view and pay online with a credit card.
Online with a credit card
If you don't want to sign up for MyAccounts you can still pay your bill online. You'll need your 10-digit account number and the access code found on your utility bill.
Automatic withdrawal (pre-authorized debit)
Pre-authorized debits automatically withdraw your utility bill payment from your bank account each month.
Please send your payment to:
2001 Sherwood Drive
Sherwood Park, AB T8A 3W7
2001 Sherwood Drive
Monday to Friday
Cash (exact change)
South Contact Office
22142 South Cooking Lake Road
|**Office is currently closed to the public
Sign up for eBill
Get your bill by email, instead of postal mail. Your payment due date will stay the same (20 days from the invoice date on the bill).
Starting in mid-November 2023, all Strathcona County Utility customers will receive a paper bill from the new MyAccounts billing system. Current eBilling customers must ensure that their mailing address is up to date before November 2023.
If you are currently signed up for our ebilling program or would like to receive notification of your bill via email, you will need to sign up for email notifications through the new MyAccounts portal.
If you don’t register for email notifications through MyAccounts you will continue to receive a monthly paper bill going forward.
** If you have more than one account you will receive an email notification for each account.
Didn’t get your eBill?
If you didn’t receive your eBill:
- Check your junk mail folder.
- Make sure your spam filter is set to recognize firstname.lastname@example.org as a valid sender.
- If neither of the above steps work, call us at 780-464-8273.
Some Shaw customers have reported issues receiving their bill emails. The instructions below show how to add the eBill domain and email address to a Shaw account so that it should stop blocking the eBill from showing up.
If you continue to have issues receiving your eBill notification please contact our office at 780-464-8273 or email@example.com
Equalized payment plan
With an equalized payment plan (or budget billing plan) your utility costs are averaged over 12 months, so you pay an equal amount each month. This means that you always know how much you can expect to pay.
Every September, you either pay an outstanding balance or get a credit on your account, depending on your usage over the year. Your monthly amount is recalculated every October. See current utility rates.
For more information, or to set up an equalized payment plan, call 780-464-8273.
MyAccounts: Installment payment plan
Under the new MyAccounts system, all utility customers on equalized billing must be setup for pre-authorized debit payments from their bank account. In the new system payments will be called installments, and actual billed amounts will be shows with the budgeted amount.
Customers on equalized billing who do not currently have pre-authorized debit payments setup must contact Utility Billing to register for preauthorized debit by October 15, 2023.
Call Utility billing at 780-464-8273.
Failure to setup pre-authorized debit payments will result in customer having to pay the actual amount due each month.
Customers on equalized billing who are already setup for pre-authorized debit payments do not need to do anything.
Bulk water (truck fill) changes
Truck fill customers will also receive a new account number for the new MyAccounts system. Truck fill customers will have two access codes, one for MyAccounts, and one for the Waterplus system.
- Invoiced bulk water (truck fill) customers will receive an account number to access the MyAccounts system
- Starting in December, Pre-paid bulk water (truck fill) customers will be able to add money to their account through our e-commerce platform. They will not need to create an account in MyAccounts
MyAccounts is now live, Please use the account number provided for MyAccounts to prepay your bulk water account.
Utility Billing will be phasing out processing credit card payment over the phone.
Collection and use of personal information
We collect your personal information to manage Strathcona County’s Utility Customer Billing Program. We collect this information under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act.
If you have questions about how we collect and use this information, contact:
Customer Billing Services
For more information: