Set up or move your Strathcona County waste, water and sewer services. Learn how to pay your bill, and how to get your bill electronically.

Access your accounts online

Use Your Accounts online to see your:

• utility bills
• account status and balance
• last payment
• amount past due
• status of equalized payment billing plan
• status of pre-authorized payment plan 

Go to Your Accounts Online

Learn more about Your Accounts online

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Set up or move utility services

Strathcona County provides residents with waste, water and sewer (wastewater) services. Other companies provide electricity and natural gas services. Learn more about electricity and natural gas providers and compare rates on the Utilities Consumer Advocate’s Retailers and Distributors page.

Set up waste collection, water and sewer services

You must set up your account at least five business days before the legal possession date. If your home is brand-new, you will also need a water meter and remote installed. We will schedule an appointment for this when you set up your account.

Utility accounts are usually set up in the owner’s name. If you want to set up the account in the renter’s (occupant’s) name, you must complete both of the following forms:

• Owner authorization for occupant account
• Pre-authorized debit payment (PAD) agreement

In Sherwood Park or another hamlet	Call 780-464-8273 to set up your account.
In rural areas	Call 780-449-5514 to set up your waste collection service. Call 780-464-8273 to set up a pre-paid truck fill (bulk water station) account. See truck fill locations

 

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Move waste collection, water and sewer services

You must let us know about your move at least five business days before the legal possession date.

Moving to or within Sherwood Park	Call 780-464-8273 to move your account
Moving in or to rural areas	Call 780-464-8273 to move your account. Call 780-449-5514 to update or cancel your waste collection service.

Update banking information

When you move within Strathcona County you will get a new account number. Please make sure to update your bank (including online banking) with the new account number.

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Equalized payment plan

With an equalized payment plan (or budget billing plan) your utility costs are averaged over 12 months, so you pay an equal amount each month. This means that you always know how much you can expect to pay.

Every September, you either pay an outstanding balance or get a credit on your account, depending on your usage over the year. Your monthly amount is recalculated every October. See current utility rates.

For more information, or to set up an equalized payment plan, call 780-464-8273.

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Payment options

Online through your bank

Choose "Strathcona County Utilities" as the payee, then enter the account number on your utility bill.

• Include the numbers after the decimal but do not include the decimal.
• If the number is less than 10 digits, add zeros to the front of the number.
  Example: Account # 234567.02 becomes 0023456702

Automatic withdrawal (pre-authorized debit)

Pre-authorized debits automatically withdraw your utility bill payment from your bank account each month.

• Sign up for Utility Pre-Authorized Debit Payment Plan

By mail

Please send your payment to:

Strathcona County
2001 Sherwood Drive
Sherwood Park, AB  T8A 3W7

In person

Location	Hours	Payment options
County Hall Utility billing 2001 Sherwood Drive Sherwood Park	Monday to Friday 8:30 a.m. to 12:00 p.m. 1:00 p.m. to 4:30 p.m.	Cash (exact change) Cheque Debit MasterCard or Visa
North Contact Office 55305 Range Road 214 East of Fort Saskatchewan	**Office is currently closed to the public	Cheque
South Contact Office 22142 South Cooking Lake Road South Cooking Lake	**Office is currently closed to the public	Cheque

 

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Sign up for eBill

Get your bill by email, instead of postal mail. Your payment due date will stay the same (20 days from the invoice date on the bill).

To register:

1.  Email ebillutil@strathcona.ca with the subject line “Register for eBill” and the following information from your utility bill:
   • customer name(s)
   • service address
   • account number
   • owner number
   • email address for bill delivery
2. Add ebillutil@strathcona.ca to your safe sender list.
3. You should get an email confirming your registration within two business days. If you do not get this email, call 780-464-8273.

Depending on when you register, you may still get a paper bill for the month. If this happens, you should get your next bill as an eBill.

If you change your email address, you will have to re-register with the new address.

Didn’t get your eBill?

If you didn’t receive your eBill:

1. Check your junk mail folder.
2. Make sure your spam filter is set to recognize ebillutil@strathcona.ab.ca as a valid sender.
3. If neither of the above steps work, call us at 780-464-8273.

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Collection and use of personal information

We collect your personal information to manage Strathcona County’s Utility Customer Billing Program. We collect this information under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act.

If you have questions about how we collect and use this information, contact:

Customer Billing Services
780-464-8273

Learn more in our privacy and security statement.

For more information: