Relaunch reminders for businesses
If your business has been sitting stagnant for a significant amount of time, flush your pipes to ensure clean water is being supplied. If you are having water quality issues, contact Utilities or call 780-467-7785.
To open your business to the public, the Government of Alberta recommends you to complete a plan to reduce the risk of transmission of COVID-19.
24-hour water and wastewater emergency contact
If you are having a water emergency, call 780-467-7785 anytime, and an operator will respond to your call within one hour.
Strathcona County is committed to providing clean safe drinking water, conserving our water resources, protecting the environment and educating our community.
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If only your taps could speak. They might remind you how often you turn to them for water. They might remind you that the water pipes below your street make so many everyday conveniences—like washing clothes, preparing food and quenching your thirst—possible.
Only tap water delivers:
- public health protection
- fire protection
- the overall quality of life we enjoy
Our job is to ensure that your water keeps flowing not only today, but well into the future.
Water services: water for you, 24/7
We are committed to providing you with safe, clean and reliable water, 24/7.
Utilities operates and maintains 582 kilometres of water pipes, 11 water reservoirs, almost 2,500 fire hydrants, and distributes 33.7 million litres of water a day.
We operate three different types of systems:
- high-pressure underground pipe system for customers that live in hamlets
- trickle system for customers that live in rural areas
- truck fill for businesses and residents that haul water
A well-maintained water system is critical in protecting our community from fire.
- Our over 2,500 fire hydrants are tested twice a year to make sure they are in working order. And if they are used during an emergency, they are inspected afterward to make sure they are ready for use again.
Our goal is to make sure there’s an adequate supply of safe water to meet your day-to-day needs—and an abundant supply in the event of a fire or other emergency.
3. What's underground? Your water infrastructurePermanent link to What's underground? Your water infrastructure
- Utilities water and wastewater staff are some of the best trained workers in the province. They work hard to keep our water pipes, reservoirs and other water infrastructure in excellent shape.
- Our water is tested multiple times a day to make sure it is safe for use.
- Maintaining, repairing and replacing a vast network of underground pipes is a worthwhile investment. As our community ages, we will need to replace many of the water pipes that run below our streets and water meters in our homes.
- As a homeowner, you are responsible for repairs to water or wastewater (sewer) pipes on your property.
Where does our water come from?
Strathcona County Utilities works closely with 45 municipalities in the Edmonton Metropolitan Region to manage water resources.
Strathcona County receives water from the North Saskatchewan River. It originates at the Saskatchewan Glacier in the Rocky Mountains, 500 km southwest of Edmonton.
Drinking water in the County is treated by EPCOR in Edmonton.
Check out this video by EPCOR.
Saving water: what you can do
Strathcona County is a region leader for taking steps to reduce impacts on our water resources. We are on track with our water conservation, efficiency and productivity target, with residential water use under 200 litres per capita per day despite population growth.
We are all responsible for taking care of our water resources.
Here are some ways you can save.
It’s all part of our commitment to serve you and everyone in our community.