Our drinking water comes from the North Saskatchewan River, which originates at the Saskatchewan Glacier in the Rocky Mountains, 500 km southwest of Edmonton. Strathcona County receives its water from EPCOR Water. EPCOR Water operates two water treatment plants in Edmonton producing a total capacity of 530 million litres of water per day.

Water is received from the E.L Smith Water Treatment Plant in Edmonton. Please visit EPCOR's website to learn more about current water hardness readings.

Prior to your occupancy/possession date (minimum 5 days before), please call the Utility Billing department number at 780-464-8273 to create an account. You may also call this number to stop your utility services.

If you are moving into a newly built home, you will also need to call Utilities at 780-467-7785 to arrange for a water meter to be installed in your home.

If you are experiencing sewer or water problems, such as a flooded basement or sewer backup, call Utilities at 780-467-7785. After regular office hours, your call will go to our answering service.

Water rates vary depending on several factors including location and service type. Find more detailed information on the Utility rates page.

Actual meter readings are taken bi-monthly. Bills are sent out each month using estimated consumption for the months between readings. Estimated consumption is based on the average consumption over the past 12 months.

Customers can phone in their readings taken from their water meter during estimated billing months. Estimated readings must be taken during a specific week. Please call 780-464-8273 for a schedule.

To submit your reading, please call Utility Billing at 780-464-8273 between 8:30 a.m. and 4:30 p.m. Monday to Friday.

Conserving water benefits both your wallet and the environment. Learn more about our water saving tips for indoors and outdoors.

Learn more about how to detect leaks.