Accessible transit (Mobility Bus)

Reduction in Mobility Bus Services

Please consider if your travel is truly essential during this time.
Mobility Bus services are now being restricted to essential travel only. These trip includes:
- Medical Appointments
- Groceries
- Pharmacy
- Dialysis
- Work
Transit staff may be able to assist clients requiring access to non-essential travel needs with Family and Community Services depending on their individual needs.

Because fare payment on Mobility Bus requires person to person contact, at this time, fare enforcement has been suspended. Clients using tickets or cash will not be required to provide payment. Mobility Bus pass purchases will not be required to purchase a pass for travel in April until further notice.

Transit operations will be assessed daily, at the direction of the experts at Alberta Health. All updates are posted to our website at strathcona.ca/covid19.

Changes to ordering fare products - April 1, 2020

Effective April 1, 2020 all orders placed through the Mobility Bus office must be paid for over the phone via credit card.
Alternate in person locations are available should clients need to use another form of payment.

Where to purchase locations that carry Mobility Bus fare media products.

Bus driver assisting passenger to get off the mobility bus.

About Mobility Bus

Strathcona County strives to be a community accessible to all, regardless of any mobility limitations. Mobility Bus is a door-to-door, shared ride, accessible public transit service operated by Strathcona County Transit. It is intended for those persons who, due to a physical or functional limitation, cannot use the fixed-route service (regular public transit service provided by Strathcona County) including commuter routes and local routes.

Mobility Bus trips must be arranged in advance and are scheduled to allow for as many riders as possible to get to their destinations on time and efficiently.

For more information on Mobility Bus call 780-449-9680.

Who is eligible

To use the Mobility Bus service, each client is required to meet specific eligibility criteria and be 18 years of age and older.  Eligibility is limited to persons who can demonstrate that they are not able to use the fixed-route bus service. Eligibility is considered on a case-by-case basis and is not based on a particular disability or income level.

Those wishing to use Mobility Bus must register in advance of booking a trip. Applications forms are available at:

  • Bethel Transit Terminal—650 Bethel Drive, Sherwood Park
    • Monday to Friday: 7 a.m to 7 p.m.
    • Saturday: 8 a.m. to 5 p.m.
  • Online:  Mobility bus application (96.6 KB)
  • By calling 780-449-9680 for a hard copy

Eligibility categories

Eligibility falls into one of three categories:

  • Conditional
    • Mobility Bus can only be used for those types of trips where fixed route transit will not work for a rider. (e.g. "in winter only," "in dark conditions only")
  • Temporary
    • Mobility Bus can only be used for a limited period of time. (e.g. surgery, recovery, visiting)
  • Unconditional
    • No temporary or conditional restrictions.

Fares

Customers must pay a valid fare each time they take a trip with Mobility Bus. Valid fares can be exact cash, Mobility Bus tickets or Mobility Bus monthly passes.

  • Subsidized fares are available for qualifying residents who have limited income. For more information, or to apply, contact Family and Community Services at 780-464-4044.
  • Mobility Bus tickets and monthly passes will also be valid for use on conventional transit local and commuter services.
  • Mandatory attendants travel for free when identified by a health care practitioner and when documented on the application form.

Fares are determined by starting and ending destination points.

April 2020 monthly passes are on sale Friday, March 20, 2020.

Mobility Bus fares effective July 1, 2018

Local service - within Sherwood Park

Cash $3.10
Adult local tickets (package of 10) (green) $23.30
Senior local tickets (package of 10) (green) $17.40
Adult local monthly pass $54.25
Senior local monthly pass $16.30

Commuter service - Sherwood Park to Edmonton

Cash $6.20
Adult commuter tickets (package of 10) (pink)

$46.50

Senior commuter tickets (package of 10) (pink) $34.90
Adult commuter monthly pass  $108.50
Senior commuter monthly pass $32.55

Rural Strathcona County to Sherwood Park

Cash $7.25
Rural tickets  (package of 10) (yellow) $65.00

Rural Strathcona County to Edmonton

Cash                                                 $13.45

Where to purchase

Effective April 1, 2020 all orders placed through the Mobility Bus office must be paid for over the phone via credit card. 
If a client would like to use another form of payment, they may do so in person at one of the other locations listed below.

Mobility Bus tickets and monthly passes can be purchased at:

Bethel Transit Terminal —650 Bethel Drive, Sherwood Park
Monday to Friday: 7 a.m. to 7 p.m.
Saturday: 8 a.m. to 5 p.m.

Ordze Transit Centre - 970 Ordze Road
Ordze Transit Centre customer service is open on the last two
business days of the month and the first business day of the month at the following times: 

7 a.m. to 10:45 a.m. and 3 p.m. to 6:45 p.m.

Mobility Bus office - 780-449-9680
Clients can order their tickets or monthly passes at the same time as they book their next trip.
Orders must be paid over the phone using either MasterCard or VISA.

Family and Community Services - Second floor, Community Centre

  • Qualified residents can apply for and purchase subsidized monthly passes
  • Only subsidized monthly passes and Mobility Bus ticket books are available for purchase

Shoppers Drug Mart - 5-1020 Sherwood Drive north of Wye Road

Mobility Bus destinations

Generally, Mobility Bus provides service to the same destinations as the County's fixed-route bus network, while also providing service to additional medical destinations in Edmonton.

Sherwood Park service map (1.1 MB)

Edmonton service map (1.2 MB)

Hours of operation

County Connect

Ask it, report it or suggest it using County Connect

Transit
Phone: 780-464-RIDE (7433)
Email: transit@strathcona.ca
Ask it, report it or suggest it using County Connect

Related topics

Last updated: Friday, March 20, 2020
Page ID: 37505