Accidental calls to 9-1-1 are on the rise
Strathcona County’s Emergency Communications Centre has recorded a significant increase in the number of accidental calls to 9-1-1.
Read the media release
Call 9-1-1 to:
- save a life
- report a fire or
- stop a crime
All calls placed to 9-1-1 must be answered; however, phones can get busy during a major emergency or if multiple people call about the same emergency. Calls may be put in a holding queue or be rerouted to another centre that is available to take the call immediately. Be sure to indicate which municipality you are calling from to ensure that your call gets sent to the appropriate communications centre. This is especially true if calling from a cell phone.
Know what is going on before you call
Be prepared to answer the follow:
- What's the address of the emergency? If you are calling from a multi-family dwelling (e.g. senior's lodge, condominiums or apartment complex), know the name of the building and the room number.
- What's the phone number you're calling from? Try to call from a land line if possible so the Emergency Communications Operator (ECO) can call you back if necessary.
- What's the problem?
- If the problem is medical related, the ECO will want to know how old the casualty is (approximately), what their level of consciousness is and if the casualty is breathing.
- If the problem is fire related, the ECO will want to know if you and others are safe and out of danger.
You may be put on hold, but do not hang up. The ECO will come back and may ask more questions. Try to be brief. If you don't know the answer to the question, simply say that you do not know.
If there are special instructions on how to get into the building or to the location of the emergency, let the ECO know.
About the Strathcona Emergency Communications Centre
The Strathcona Emergency Communications Centre (ECC) provides 9-1-1 services and fire dispatch for a number of local communities. Our ECC is ISO 9001:2015 certified.