911 Emergency Operation Centre

Accidental calls to 9-1-1 are on the rise

Strathcona County’s Emergency Communications Centre has recorded a significant increase in the number of accidental calls to 9-1-1.

Read the media release

Last modified: Sept. 11, 2023, 3:09 p.m.

Call 9-1-1 to:

  • save a life
  • report a fire or
  • stop a crime

All calls placed to 9-1-1 must be answered; however, phones can get busy during a major emergency or if multiple people call about the same emergency. Calls may be put in a holding queue or be rerouted to another centre that is available to take the call immediately. Be sure to indicate which municipality you are calling from to ensure that your call gets sent to the appropriate communications centre. This is especially true if calling from a cell phone. 

Know what is going on before you call

Be prepared to answer the follow:

  • What's the address of the emergency? If you are calling from a multi-family dwelling (e.g. senior's lodge, condominiums or apartment complex), know the name of the building and the room number.
  • What's the phone number you're calling from? Try to call from a land line if possible so the Emergency Communications Operator (ECO) can call you back if necessary.
  • What's the problem? 
  • If the problem is medical related, the ECO will want to know how old the casualty is (approximately), what their level of consciousness is and if the casualty is breathing.
  • If the problem is fire related, the ECO will want to know if you and others are safe and out of danger.

You may be put on hold, but do not hang up. The ECO will come back and may ask more questions. Try to be brief. If you don't know the answer to the question, simply say that you do not know. 

If there are special instructions on how to get into the building or to the location of the emergency, let the ECO know. 

Land lines, cell phones and VoIP 9-1-1 service

About the Strathcona Emergency Communications Centre

The Strathcona Emergency Communications Centre (ECC) provides 9-1-1 services and fire dispatch for a number of local communities. Our ECC is ISO 9001:2015 certified.


Emergency Services
Administration office Fire Station 6, 915 Bison Way, Sherwood Park
Administrative phone: 780-464-8468
Email: [email protected]
Emergencies: 9-1-1
Media inquiries interview requests

Last updated: Monday, September 11, 2023
Page ID: 37705