Woman with hearing aid using mobile to text 9-1-1

For the deaf, hard of hearing or speech impaired (DHHSI) communities.

As of August 1, 2017, text with 9-1-1 service will be available in Strathcona County for the deaf, hard of hearing or speech impaired (DHHSI) communities via their mobile phones in an emergency.

Residents who previously used Teletype Terminal (TTY) and Telecommunications Device for the Deaf (TDD) technology on landlines for emergency calls can now use a mobile device to communicate with Strathcona County's Emergency Communications Centre so long as the mobile device is registered with the respective wireless service provider. A phone call is required to initiate the 9-1-1 call; when it's acknowledged by the Emergency Communications Centre that the mobile device has been registered, the emergency call will switch to text based.

Text with 9-1-1 is also available to those communities served by Strathcona County Regional Emergency Communications (911).  A list of service availability for Text with 9-1-1 will soon be updated on the Alberta-wide services availability webpage.  

Text with 9-1-1 is only intended to be used by members of the DHHSI communities and will not be available for the general public. This service is only intended for the deaf, hard of hearing or speech impaired communities.

How do I receive this service?

Residents who are deaf, hard of hearing or speech impaired must register your mobile phone with your wireless service provider prior to using Text with 9-1-1. Calls to 9-1-1 from an unregistered phone will not be identified as needing to use Text with 9-1-1 service. Mobile phones must also be compatible to meet Text with 9-1-1 requirements.

Frequently asked questions

Email: ECC@strathcona.ca
Phone: 780-464-8467

Last updated: Tuesday, July 23, 2019
Page ID: 49686