Drainage and flood management

Spring thaw

If there is an immediate threat to your home, business or roadway, please call 780-417-7100. For other drainage inquiries, please use County Connect.

Find some tips for managing drainage issues on your property here.

Some rural roads have been closed due to flooding. Sign up for information on road closures

County Connect

Ask it, report it or suggest it using County Connect


Water and drainage issues can result from a number of factors. If you are experiencing water issues on your property, please call one of the numbers outlined below.

You can learn about how to stay prepared in the event of a flooding emergency by using our 72 hour emergency preparedness resource.

Having water issues?

Sewer back-up
Call 780-467-7785
If you are having a sewer backup or basement flooding please call the 24-hour emergency number and an operator will call you back within one hour anytime of the day or night. Learn how to prevent sewer backups before they happen.

Culvert, catch basins or ditch maintenance
Call 780-417-7100
Blocked or damaged culverts or catch basins will prevent the proper flow of water.

Ponding on property or existing lot grading issues
Call 780-417-7100
Proper lot grading is required to ensure proper surface drainage away from structures such as your home or garage. 

For new home lot grading questions or inspections please call Planning and Development Services at 780-464-8080.

Beaver dam
Call 780-417-7100
Beaver activity can interfere with the proper flow of water in rural areas.

Stormwater management

Strathcona County’s stormwater management system gathers rainfall and surface water runoff to help reduce flooding. Find out what you can do to help keep the water flowing where it needs to go.

  • 1. Heavy rainfall

    During heavy rainfall, some ponding and higher water is normal. The stormwater system will catch up quickly and drain the water where it needs to go. Learn what you can do to help reduce flooding during heavy rainfall.

  • 2. Spring snow melt

    As the snow melts, you can expect to see water accumulating in drainage ditches, parks, ponds and curb lines. Large amounts of water in farmers’ fields and other low-lying areas is common—it’s all a natural part of spring thaw.

    To protect your property from potential drainage issues, take the following steps:

    • Check your culverts and use a shovel to help open up any blockages
    • Keep stormwater drains clear of debris and ice
    • Clear debris out of eavestroughs
    • Point downspouts away from your home
    • Make sure your sump pump is draining
    • Double check that your weeping tiles are in working order
  • 3. Frozen culverts and drainage concerns

    When warmer temperatures hit, we see an increase in concerns about frozen culverts and blocked ditches.

    Locations are prioritized as follows:

    1. Flooding to private homes/infrastructure
    2. Flooding and potential damage to public infrastructure
    3. Water in ditch and/or on land without risk to infrastructure

    Please report any issues through County Connect or call Transportation and Agriculture Services at 780-417-7100.

  • 4. Freeze-thaw conditions

    Freeze-thaw cycles are common during winter months. Melting snow drains from roofs, yards and driveways and can create icy conditions when temperatures freeze again. Melting snow and ice from roadways can build up and plug the gutter causing water to puddle and run up and over sidewalks.

    In early spring, underground stormwater pipes from catch basins can freeze. This may cause a blockage and prevent water from draining from streets. If you notice a frozen storm drain please contact Transportation and Agriculture Services through County Connect.

    How you can help:

    • Spread sand/gravel to give pedestrians traction. Free rock chips are available throughout Strathcona County.
    • Keep sidewalks and gutters clear of snow
    • Don’t shovel snow on the road to prevent build up around gutters and drains.
  • 5. Spring stormwater odours

    Stormwater moving through the storm drains may have a rotten egg odour due to vegetation breakdown from the stormwater ponds. Once spring thaw is over, the odours will disappear.

    How you can help:

    • Keep stormwater drains clear. Removing snow and ice from drains during the winter will help them do their job in the spring. Clearing away debris will also improve water flow to these areas.
    • Prepare for the melt. Ensure your eavestrough, sump pump drain and weeping tile are in working order to prepare for the "big thaw." If you notice your sump pump discharge is spilling water out of the riser pipe coming out of the ground next to your house, the sump pump discharge line may be frozen. Attach an open trough to the line and direct the water at least 1.5 metres away from your foundation. Once the ground thaws, the discharge pipe will return to normal and you can remove the trough.

Further information:

Drainage issues
Transportation and Agriculture Services
Phone: 780-417-7100
Email: transportationandagriculture@strathcona.ca

Sump pumps, sewer backup and flooded basements
Utilities
Phone: 780-467-7785 (24 hrs)
Email: scutilities@strathcona.ca

Last updated: Monday, April 23, 2018
Page ID: 37461