Arc

Arc is an electronic fare payment system used in the region for transit riders. To learn more about Arc, or if you have questions or concerns, visit myarc.ca or call the Arc call centre at 780-1-888-302-0001.

With Arc, riders have monthly fare caps. The caps mean riders won't pay more than a maximum each month based on their account profile type and the service type which they travel.

For riders using an Arc card, we recommend keeping at least a $5 balance in your Arc purse to avoid a low balance warning (yellow) or a deny travel warning (red) near the end of each month. When a riders Arc purse has between $1 and $4 the (yellow) low balance warning will appear, even if the monthly cap has been reached. To avoid this the rider will need to top-up their purse. When a riders purse falls below $1 the (red) deny travel warning will appear, even if the monthly cap has been reached. The Arc card requires a minimum balance of at least $1 in order for the card to validate.

For riders using a mobile payment method (debit card, credit card or mobile wallet), the daily trips will accumulate and be charged to the bank account at the end of the service day. A standard monthly cap applies to all anonymous accounts. If you are eligible for a reduced monthly cap, ensure your payment method is set up and linked to a registered Arc account.

• Reduced monthly caps are only available for riders with a registered Arc account. To register and apply for an age or student based concession profile go on-line to myArc.ca or visit the Bethel Transit Terminal.
• Subsidized profiles are only available for Strathcona County residents that have been approved by Family and Community Services. Visit the Bethel Transit Terminal in person after approval with FCS to register your Arc account.

• Children 12 years of age and under ride free when accompanied by a fare paying rider.

• Mobility Bus rural trips - a preloaded Arc card, mobile wallet or cash fare must be used, there are no single trip Arc tickets.
• Mobility Bus - Mandatory attendants travel for free when identified by a health care practitioner as required, and documented on the application form.

Cash fares

• Cash fares are the same for all riders.
• Drivers cannot give change.

When and where to buy

• You can buy your Arc card or load value to it:
  • in-person at the terminals
  • MyArc
  • at various retail locations or
  • using an Arc vending machine

Customer service hours

• Bethel Transit Terminal, 650 Bethel Drive - view map
  Monday to Friday: 7 a.m. to 7 p.m.
  Saturday: 8 a.m. to 12:15 p.m. and 1:15 p.m. to 4:30 p.m.
  Sunday: Closed
   
• Ordze Transit Centre, 970 Ordze Road - view map
  In person customer service staff are only available during peak times. 
  Please call to confirm when the office will be open.

Advantage Parking at Bethel Transit Terminal

• $35 per month ( Effective February 1, 2026 monthly parking will increase to $37.50 per month)
• 100 passes available
• Passes may be purchased for the next month starting the second last Friday of the month

Learn more about the Advantage Parking program at the Bethel Transit Terminal.

Subsidized fares

Residents can apply for subsidized transit based on income. Arc fare capping is available for those individuals and families that may qualify for Subsidized fares. 

For more information about eligibility contact Family and Community Services at 780-464-4044.

Already approved, contact Strathcona County Transit at 780-464-RIDE or visit us in-person at the Bethel Transit Terminal.

Transfers

Sometimes your trip may require a transfer between different buses or services (LRT). Strathcona County Transit works with our regional partners in Edmonton and St. Albert to help you reach your destination.

If using an Arc card loaded with funds, any appliable fee is deducted directly from the Arc purse if transfer rules are in place between the agencies. If there are no transfers rules in place then a rider must pay full fare for both services.

If using an Arc ticket, only a Regional ticket is valid for transfers between agencies.

Strathcona County Transit transfer fees
Effective February 1, 2025

Riders using Edmonton Transit System transfers to Strathcona County buses

*Edmonton Transit period passes loaded to an Arc card (ie. Senior Annual, ETS@Work and Subsidized Monthly passes) are not valid on Strathcona County Transit. Riders must pay the full cash fare or the flat fare rate with an Arc card.

Riders using St. Albert Transit (StAT) transfers on Strathcona County buses

Other passes