Starting June 26, 2022 the pilot on-demand replaces the previous evening and weekend transit service in Sherwood Park.
Route 411 Trip planning connection tips
Travelling to Edmonton:
- When you are booking a trip to catch the Route 411 at the Bethel Transit Terminal to go into Edmonton, book an "Arrive By" trip 10-15 minutes (:00 or :05) prior to your bus departing to ensure you arrive at the terminal in time to catch the departing route 411 bus.
Coming home to Sherwood Park from Edmonton:
- When booking your returning local Sherwood Park trip from Edmonton on the :10 arriving Route 411, we recommend booking your bus approximately between :20 and :40 using "Leave At" setting. This will allow for traffic delays and will ensure you make your on-demand connection.
One month and we continue to make things better!
Happy one month anniversary! As of July 26, On-demand Transit has been on the road for one month and we've seen great response to the service. As promised throughout this month we have been working to make the service better. This week we have made some significant changes to the settings that we hope will result in significant improvements to the availability of buses.
Please continue to let us know how things are going either by sending us a County Connect or by calling our Customer Service team at 780-464-RIDE (7433)
Please keep in mind our Customer Service Representatives are busier at end and at the beginning of the month when pass sales are at the peak. You may want to choose non-peak hour times to connect with our team if you need to call for trip booking or a tutorial, as phone wait times will be longer than usual. Peak times include 7 a.m. to 9 a.m. and 3 p.m. to 5:30 p.m. Your kindness and patience is always appreciated.
Need help with the App - we can help you there too! Come by the Customer Service desk at the Bethel Transit Terminal and we can teach you how to use either the App on your phone or how to use the web booker tool below! Either way we'll help you become a pro and be your way to On-demand independence!
Hours of operation
Starting June 26, 2022
- Monday to Friday, 7:15 p.m. to 12:15 a.m.
- Saturday, 6:15 a.m. to 12:15 a.m.
- Sunday, 7:15 a.m. to 8:15 p.m.
How to book a trip
You may book your trip up to 48 hours before travel time.
For example: you can book your June 26, 5 p.m. trip on June 24, at 5 p.m.
You can book your trips via:
- On the web (follow this link)
You will need to create an account to book your trips.
For best results, use Google Chrome, and ensure you allow whichever browser you use to access your location.
- Using the app
Download from the App Store or from Google Play
- Call 780-464-7433 to book your trip.
Learn how to book a trip in this video:
On-Demand service costs the same as regular local service. You can use:
- local or commuter bus passes
- local tickets
- the Arc card (once in effect)
- local one-way cash fare: $3.25
- commuter one-way cash fare is $6.25
Make sure you ask for a transfer if you are travelling to downtown Edmonton.
You will need to pay when you ride your bus. In-app payment is not available.
Timing your trip
If you need to be somewhere at a specific time, specify “Arrive by” when scheduling your trip. Watch the pick-up time notifications for any changes.
“Leave at” or “leave now”
Use “leave now” or “leave at” when you know the time you want to leave but are flexible with arrival time. With these options, arrival times could change depending on demand.
Pick up time
A bus can arrive 10 minutes earlier than its scheduled time or 10 minutes later. The bus will wait one (1) minute. If you are not there, the trip will be marked as a no show. Always cancel your trip if you no longer need it.
If you choose to receive notifications when you book your trip, you will get a message when your bus is about to arrive at your stop.
Change of plans
You cannot change your existing ride booking. However, you can cancel your ride and book a new one that suits your pick-up location, destination, or time.
Always cancel your trip if you no longer need it. Other people may need that spot.
Save your favorite destinations to your rider profile (app or website), or or by contacting a Customer Service Representative at 780-464-RIDE (7433).
If you will be taking the same trip at the same time on a regular basis, you may qualify for a subscription trip. Call Customer Service at 780-464-RIDE (7433) Monday through Friday between 8:30 a.m. and 4:30 p.m.
Please consider carefully whether a subscription trip is right for you. If you miss your scheduled trips, your subscription may be cancelled.
Subscription trips are also subject to the 20 minute pick-up window. Make sure to enable notifications, so that you are kept up-to-date on when your bus will arrive.
Booking with the app or website
Find the closest bus stop
Type your desired destination into the app. The App will figure out the closest bus stop, complete with walking directions to the bus stop.
No trip available in the system, what happened?
If the app shows that a trip is not available, first make sure you are trying to book a trip within the hours of the service.
Otherwise, the buses may be busy or temporarily offline. Try booking again in a few minutes or call Customer Service at 780-464-RIDE (7433).
Booking for other people
You may book a trip for other people if you are travelling with them. If they are travelling on their own, they must create their own account to ride.
Tips for booking online
- Always ensure you enable the location on your web browser. You may need to do this from your system preferences, not just the website.
- Use Chrome browser for best results.
While booking your own ride is the best option, Transit staff continue to be here to help. If you are having issues, please call us at 780-464-7433 (RIDE) and we will help you book your trip, and maybe we can help you solve your technical issues too.
Benefits of the new service
On-demand transit is a 100% accessible, smaller scale transit service that will transport up to five passengers headed in the same direction at the same time, but not according to a regular schedule or route.
When you book a trip, your ride will come as soon as possible, and you get there on the most direct route possible!
Evening and weekend service riders:
- Won’t need to wait for a bus to drive past their stop hourly
- Can travel from any bus stop to any bus stop in Sherwood Park. Travel is not attached to routes
- No transfers or unnecessary stops at the terminals
- The bus will only stop if there is someone else scheduled to be picked up, otherwise it is free sailing to your destination
- Costs is exactly the same as all your other local trips
Buses have ramps and two designated secure mobility device locations. If you need one of these spots, please make sure you note it on your trip request to ensure we have one reserved for you.
Buses have a bike rack. You must be able to place and remove your own bike onto the rack. The Operator is not allowed to get off the bus to help you with this.
Service animals are always welcome, as required by law.
Small pets in a secure carrier or cage that travels on the owner's lap are allowed on the bus. However, larger carriers that take up a seat or block the aisle, are not allowed.
Collection of personal information
Personal information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act and will be used in the management and administration of Strathcona County’s On-Demand Transit Pilot Program and for purposes of evaluation of the pilot program. Account and trip information may be migrated to a permanent version of a future On-Demand Transit Program if required. If you have any questions about the collection or use of your personal information, please contact Apollo Figueiredo, Transit Planner at 780-410-6547.