Strathcona County celebrating the professionals who answer 9-1-1 calls

April 8, 2022

Strathcona County is proud to recognize National Public Safety Telecommunicators Week, April 10 to 16. This week honours staff who respond to emergency calls, dispatch emergency professionals and equipment and provide initial life-saving assistance to 9-1-1 callers.

The Emergency Communications Operators in Emergency Services and Telecommunications Operators in RCMP and Enforcement Services have dedicated their lives to help keep the community safe. Every day, these staff are required to handle the unexpected, often under stressful conditions. 

“Callers to our 9-1-1 centres are supported with care and compassion. Our staff are the first voices people hear when they call 9-1-1. These professionals play a critical role in assisting callers until other first responders arrive on scene. We are very proud and grateful for the service they provide,” says Mayor Rod Frank.

The Emergency Communications Centre in Emergency Services is designated as a Public Safety Answering Point which provides 9-1-1 call answer and fire dispatch services for many other communities across Alberta.

Over the next couple years, Next Generation 9-1-1 will be launched across Canada, and it will eventually allow additional ways for callers to contact 9-1-1, including texting and video calls. The new system will allow for better geotargeting when callers dial 9-1-1 from a cell phone. Geotargeting provides 9-1-1 staff with more accurate location information.

National Public Safety Telecommunicators Week is held annually during the second week of April.


Contact: Strathcona County Communications, 780-410-6595