Programs - Frequently Asked Questions

• 1. Will I get a refund from my winter program that was cancelled from March 14 to April 14?

  Permanent link to Will I get a refund from my winter program that was cancelled from March 14 to April 14?

  Will I get a refund from my winter program that was cancelled from March 14 to April 14?

  Pro-rated refunds will be provided automatically as a credit on your account for any winter session registered classes cancelled starting March 14. 

• 2. Is spring swimming registration still on?

  Permanent link to Is spring swimming registration still on?

  Is spring swimming registration still on?

  Spring swimming registration has been postponed until further notice. 

• 3. How do I get my winter swim lesson report card, the last class was cancelled?

  Permanent link to How do I get my winter swim lesson report card, the last class was cancelled?

  How do I get my winter swim lesson report card, the last class was cancelled?

  Report cards will be mailed out by the end of March for all winter swimming lessons that were affected by the facility and program closures. 

• 4. Will I get a refund for the spring programs that were cancelled?

  Permanent link to Will I get a refund for the spring programs that were cancelled?

  Will I get a refund for the spring programs that were cancelled?

  All participants registered in spring break camps or spring programs will automatically receive a refund.  If you have questions, please email recreation@strathcona.ca. 

   

• 5. Is summer camp registration still on?

  Permanent link to Is summer camp registration still on?

  Is summer camp registration still on?

  Summer camp registration remains open. 

• 1. PDF of full Spring | Summer + Camps Guide

  Permanent link to PDF of full Spring | Summer + Camps Guide

  PDF of full Spring | Summer + Camps Guide

  Click here for the PDF version of the full Spring | Summer + Camps Guide

• 2. PDFs of separate Spring | Summer + Camps Guide sections

  Permanent link to PDFs of separate Spring | Summer + Camps Guide sections

  PDFs of separate Spring | Summer + Camps Guide sections

  Introduction and Registration

  Outdoor Parks

  Rural

  Visual Arts Programs - Gallery@501

  Visual Arts Programs - Smeltzer House

  Performing Arts

  Preschool/Child Programs, Kindergarten Readiness and Sportball

  Child/Youth/Teen Programs

  Outdoor Programs

  Adult/Older Adult Wellness Programs

  Team/Fitness Training

  Golf Programs

  Swimming Programs

  Summer Camps

  Community ad pages

  Where is my program

• 1. PDF of full Winter Guide

  Permanent link to PDF of full Winter Guide

  PDF of full Winter Guide

  Click here for the PDF version of the full Winter Guide

• 2. PDFs of separate Winter Guide sections

  Permanent link to PDFs of separate Winter Guide sections

  PDFs of separate Winter Guide sections

  Introduction and Registration

  Outdoor Parks

  Rural

  Visual Arts Programs – Gallery@501

  Visual Arts Programs – Smeltzer House

  Performing arts

  Preschool/Child Programs, Kindergarten Readiness and Sportball

  Child/Teen/Youth Programs

  Outdoor Programs - Strathcona Wilderness Centre

  Adult/Older Adult Wellness Programs

  Swimming Programs

  Community ads

  Events and program ads

  Where is my program

Recreation Online Program Registration - Frequently Asked Questions

• 1. How do I set up my Recreation Online account if I had an active Click-it account?

  Permanent link to How do I set up my Recreation Online account if I had an active Click-it account?

  How do I set up my Recreation Online account if I had an active Click-it account?

  Individuals who registered for a program after September 2018 or have an active membership / pass already have a Recreation Online account.

  Your Recreation Online has been setup using the email address from your Click-it account.

  1. Go to RecOnline.strathcona.ca 
  2. Select LOGIN
  3. Enter your email address
  4. Select, “Reset Password”
  5. You will receive an email with instructions.

  If you forget your email address, create a new Recreation Online account instead. Be sure to update any bookmarks you may have for Click-it to Recreation Online. 

  In order to register your family members or dependents for programs, ensure that you are listed as the “Owner” of your Family/Group on your Recreation Online account.

  1. Go to RecOnline.strathcona.ca
  2. Log into your Recreation Online account
  3. Select Family/Groups
  4. Look under “Role”
  5. Call 780-467-2211 to change who is the “Owner” of your Family/Group

• 2. What does “an active Click-it account” mean?

  Permanent link to What does “an active Click-it account” mean?

  What does “an active Click-it account” mean?

  You are considered to have had an active Click-it account if you:

  • Registered in a recreation or culture program with Strathcona County after September 2018
  • Have a current Millennium Card, pass, or membership like the Flex Pass, Court Pass, 10-visit Pass, Gallery@501 Membership

  Individuals who had active Click-it accounts will have a Recreation Online account already. If you had an active Click-it account, you can activate your Recreation Online account by going to the Login page, entering the email address you had on your Click-it account, and selecting “Reset Password”. You will receive an email with more details.

  Forget the email address associated with your Click-it account? Create a new Recreation Online account.

• 3. How do I set up my Recreation Online account if I have never registered before or did not have an active Click-it account?

  Permanent link to How do I set up my Recreation Online account if I have never registered before or did not have an active Click-it account?

  How do I set up my Recreation Online account if I have never registered before or did not have an active Click-it account?

  To set up a new Recreation Online account, visit RecOnline.strathcona.ca select “Create Account” from the top, righthand corner of the homepage. If the email address you enter isn’t accepted, you may already have an account. Try resetting your password.

  Your username is your email address and your password will be created by you.

  If you would like to add family members or dependents to your account, login and select “Family / Groups” followed by “Create Group” or “Add”. To edit a family member’s personal details or remove them from your account, phone 780-467-2211.

• 4. What do I need to do for registration day?

  Permanent link to What do I need to do for registration day?

  What do I need to do for registration day?
  1. Create or activate your Recreation Online account. (Details in FAQ “How do I setup and manage my account?”)
      
  2. If you plan to register a family member or dependent, ensure that you are listed as the "Owner" of your Family/Group in Recreation Online. If you aren't, call 780-467-2211 to have this adjusted.
      
  3. Remember your username (email address) and password (created by you).
      
  4. If you need historical information from your Click-it account, like past swim levels, call 780-467-2211 or email recreation@strathcona.ca before registration.
      
  5. Search for programs using the course code published in the Recreation Guide, keywords, or by browsing Recreation Online.
      
  6. Online registrations must be done with a credit card. If you have a credit on your account or would like to use a gift card, you must register by phone or in person.
      
  7. When waiting for your payment to be processed online, please be patient. Refreshing your page or using the back arrow will interupt the processing of your payment. If you experience technical issues on registration day, call 780-416-7250 for assistance.

• 5. How do I add a family or dependent to my Recreation Online account?

  Permanent link to How do I add a family or dependent to my Recreation Online account?

  How do I add a family or dependent to my Recreation Online account?
  1. Login to your Recreation Online account.
  2. Select “Family / Groups”.
  3. Select “Create Group” 
  4. Tick "Family" and provide a description (like your last name) then select "Create"
  5. Select "Add" 
  6. Enter your family member or dependent’s information.
  7. To edit a family member or dependent’s personal details or to remove them from your account, phone 780-467-2211.

  To register your family members or dependents for programs, ensure that you are listed as the “Owner” of your Family/Group on your Recreation Online account.

  1. Go to RecOnline.strathcona.ca
  2. Log into your Recreation Online account
  3. Select Family/Groups
  4. Look under “Role”
  5. Call 780-467-2211 to change who is the “Owner” of your Family/Group

• 6. How do I search for a course using the course number listed in the Recreation Guide?

  Permanent link to How do I search for a course using the course number listed in the Recreation Guide?

  How do I search for a course using the course number listed in the Recreation Guide?
  •  

  1. Select “Browse programs” from the Recreation Online homepage
  2. Select “Search all courses”
  3. Enter the course number into the “Search” field

   

• 7. Why are the age ranges different in the Recreation Guide and Recreation Online?

  Permanent link to Why are the age ranges different in the Recreation Guide and Recreation Online?

  Why are the age ranges different in the Recreation Guide and Recreation Online?

  The age ranges that display in Recreation Online work like this: A program for 4 to 7 years is for children who are 4 years old up to (but not including) 7 years of age. So you must be under the age of 7 to register. The age ranges published in the Recreation Guide and in the title of the course are correct.

• 8. Do I need a pin number and password?

  Permanent link to Do I need a pin number and password?

  Do I need a pin number and password?

  Your username for Recreation Online will be the email address associated with your account and your password will be created by you. You do not need to remember your old pin number or password from Click-it.

  If you forget your Recreation Online password, go to the Login page, enter your email address, and select “Reset password”. You will receive an email with more details.

• 9. How can I access my historical information from Click-it?

  Permanent link to How can I access my historical information from Click-it?

  How can I access my historical information from Click-it?

  To access your historical information like past swimming lesson levels, call 780-467-2211 or email recreation@strathcona.ca for assistance.

• 10. Can I use a credit on my account or a gift card to register for a program online?

  Permanent link to Can I use a credit on my account or a gift card to register for a program online?

  Can I use a credit on my account or a gift card to register for a program online?

  To use a credit on your account or a gift card to register for a program you must call one of Strathcona County's recreation facilities or register in person. At this time,  you can not use a credit on your account or gift card to register online. 

• 11. Who do I contact for help with my Recreation Online account?

  Permanent link to Who do I contact for help with my Recreation Online account?

  Who do I contact for help with my Recreation Online account?

  Monday to Friday, 8:30 a.m. to 4:30 p.m.

  • recreation@strathcona.ca or 780-467-2211

  Registration days:

  • Programs: any Strathcona County recreation centre
  • Technical assistance: reconline@strathcona.ca or 780-416-7250