I Need Help

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Reach Out. Speak Out.

Build healthy relationships and end family violence.

If you are in immediate danger dial 9-1-1 for Strathcona County RCMP

You are not alone. Tell someone if you feel afraid or bad about yourself because of another person’s words or actions. A friend, family member, co-worker, teacher, doctor or one of the resources listed below can help you.

  • 1. 24 Hour Help

    A Safe Place
    Phone: 780-464-7233 (available 24/7 in Alberta)

    • Provides protection, crisis intervention & support, referral & liaison;
    • Offers in-shelter services and outreach services; 
    • Calls are answered by trained staff and kept confidential (exception if situations dictate by legislation, judicial or medical crisis); and
    • Delivers education and awareness programs aimed at prevention.

    Family Violence Information Line
    Phone: 310-1818 (available 24/7 and toll free in Alberta)
    Chat: familyviolence.alberta.ca

    • Provides information about family violence resources available in your community;
    • Calls are answered by trained staff and kept confidential; and
    • Services are available in 170 languages.

    Strathcona County RCMP
    Phone: 780-467-7741 for non-emergencies

    RCMP Victim Services
    Phone: 780-449-0153

    • Volunteer-based program that provides immediate assistance, support, information and agency referral to victims of crime and trauma in Strathcona County.
  • 2. Walk-in Counselling

    Family and Community Services offers professional, confidential, affordable and timely counselling support. 

    • No appointment is needed.
    • " Pay what you can afford " – you know what costs fit your budget.
    • Our team includes registered psychologists and a social workers as well as credentialed voluteers and graduate students. If your benefits plan specifically requires a psychologist or Masters of Social Work please let us know. 

    Monday - 9 a.m. to 3 p.m. 

    • Last session at 2 p.m. – please arrive by 2 p.m.

    Tuesday - 1 p.m. to 9 p.m.

    • Last session at 8 p.m. – please arrive by 8 p.m.

    Wednesday - 8 a.m. to 12

    • Noon Last session at 11 a.m. – please arrive by 11 a.m.

    Thursday - 1 p.m. to 9 p.m.

    • Last session at 8 p.m. – please arrive by 8 p.m.

    Friday - 9 a.m. to 3 p.m.

    • Last session at 2 p.m. – please arrive by 2 p.m.

  • 3. Shelters

    A Safe Place
    Phone: 780-464-7233 (available 24/7 in Alberta)

    • Provides protection, crisis intervention & support, referral & liaison to community;
    • Offers in-shelter services and outreach services; 
    • Calls are answered by trained staff and kept confidential (exception if situations dictate by legislation, judicial or medical crisis); and
    • Delivers education and awareness programs aimed at prevention.

    Locate a shelter close to you or if you need someone to talk at a shelter near you
    Phone: 1-866-331-3933 and press 1 (available toll free in Alberta)

    Kids Kottage
    Phone: 780-944-2888 (available 24/7)
    Phone: 780-448-1752

    • Supports for families in crisis; and
    • Provides a safe shelter for children infant to 10 years of age up to 72 hours free of charge at the cottage.
  • 4. Sexual Assault Resources

    Saffron Centre 
    Phone: 780-449-0900

    • Offers individual and group counselling;
    • Provides advocacy and support (accompany survivors through the justice and health systems, help navigate the various services available, etc.); and
    • Education and awareness programs aimed at prevention.

    Sexual Assault Centre of Edmonton (SACE)
    Phone: 780-423-4121 (available 24/7) for crisis line
    T.T.Y. (Telephone Device for the Deaf): 780-421-1482

    • Provides a safe and supportive space where survivors of sexual abuse and sexual assault can exercise their resiliency and strength in healing from trauma;
    • Offers individual and group counselling to survivors of sexual violence;
    • Delivers educational groups for survivors of sexual violence and their supporters; and
    • Runs a diversity/outreach program, which provides unique and specialized services to all people, regardless of ethnic heritage, faith, gender, culture, age, social and financial status, ability, or sexual orientation.

    Sexual Assault Response Team (SART)
    Phone: 1-866-408-LINK

    • Provides Sexual Assault examinations by a Sexual Assault Response Team (SART) of female registered nurses, educated in sexual assault examinations and care;
    • Provides this services with or without police involvement;
    • Available to males and females aged 14 and older who have been sexually assaulted in the previous 7 days. (Males and females aged 13 and younger who have been sexually assaulted should go to the Stollery within the first 3 days; and
    • To access service; go to the Emergency Room and tell the triage nurse you would like to see the Sexual Assault Response Team (SART) or that you’ve been sexually assaulted.
  • 5. Children Resources

    Child and Family Services
    Phone: 780-422-2001 for crisis line
    Phone: 780-467-5195 for Sherwood Park Office

    • If you have reason to believe that a child has been abandoned, is being neglected, physically injured, emotionally injured or sexually abused, you need to call so they can assess the situation. A child might not come right out and tell you they are being abused, but you might observe signs of neglect or abuse
    • Everyone in Alberta has a role and shared responsibility in supporting families to keep children safe and well under the Child, Youth and Family Enhancement Act; and
    • Calls are answered by trained staff and kept confidential.

    Child Abuse Hotline
    Phone: 1-800-387-KIDS (5437)

  • 6. Financial Resources

    Alberta Human Services – Alberta Works
    Phone: 780-464-7000 or 780‑644‑5135 after 4:30 p.m.
    Phone: 1‑866‑644‑5135 (available 24/7 and toll free in Alberta) or

  • 7. Legal Resources

    Legal Aid Alberta
    Phone: 1-866-845-3425

    • Provides information about options,
    • Provides referrals to supporting agencies; and
    • Helps individuals through the Emergency Protection Order Program apply for an emergency protection order and assists with documents and court procedures
    • The Emergency Protection Order Program provides ongoing information, risk assessment and safety plans to victims of family violence.
    • Emergency Protection Orders — Protection against family violence

    Emergency Protection Order can:

    • Prevent a family member from contacting you and other family members;
    • Prevent a family member from coming to your home, school, work or other places;
    • Remove a family member from your home; and/or
    • Ensure weapons are seized.
  • 8. Mental Health and Addiction Resources

    Strathcona County Family Community Services

    Phone: 780-464-4044

    Alberta Health Services Mental Health

    Phone: 780-342-3373 for Strathcona Community Hospital

    Phone: 1-866-303-2642 (available 24/7 and toll free in Alberta) for Mental Health Hotline

    • Calls are confidential, anonymous;
    • Provides information about mental health services and programs;
    • Offers crisis intervention; and
    • Referrals to other agencies if needed.

    Alberta Health Services Addictions

    Phone: 780-342-3373 for Strathcona Community Hospital

    Phone: 1-866-332-2322 (available 24/7 and toll free in Alberta) for Addictions Hotline

    • Calls are confidential;
    • Provides information on alcohol, tobacco, other drugs and problem gambling support, information; and
    • Referrals to other services if needed.

    Alberta Health Services Crisis/Distress Line

    Phone: 780-482-HELP (4357) for Edmonton crisis support and suicide line

    Phone: 780-342-7777 for the Mobile Response Team

    • Call, text or chat online

    Canadian Mental Health Association

    Phone: 1-800-232-7288 if outside of the greater Edmonton region.

    Phone: 780-454-8888 Seniors’ Abuse Helpline

    Phone: 780-732-6654 Suicide Grief Support Program

    • Helps you take control of whatever is going on in your life – through intervention and prevention.
    • Provides education and awareness of mental health, mental illness and suicide.

    211 Alberta

    Phone: 2-1-1

    Phone: 780-482-4636 if outside of the City of Edmonton, Strathcona County, Leduc County or Parkland County

    • Finds the right community and social services; and 
    • If you prefer to search for services yourself online, please visit www.ab.211.ca for a comprehensive list of services.
  • 9. Physical Health

    Health Link Alberta
    Phone: 8-1-1 (available 24/7)
    Phone: 1-866-408-5465 (toll free in Canada)

    • Provides health advice or information.
  • 10. Outreach Support

    The Edmonton John Howard Society 
    Phone: 780-428-7590

  • 11. Not sure where to start?

  • 12. Looking for help for your well-being or for support to foster a healthy relationship?

  • 13. Family Resources

  • 14. Community Support

    Find more information here

Healthy relationships are made up of respect, trust, boundaries and open and honest communication. (Mind your mind)

When someone uses behaviour or words that causes fear and jeopardizes another person's well-being, it is not healthy.

Unhealthy relationships can appear in degrees of severity and various forms. Violence can occur in a single event or as a continuing series of incidents. Some forms include physical violence, emotional, spiritual, psychological, sexual and financial abuse, harassment or other threatening disruptive behaviours. Child abuse and neglect and witnessing the abuse are also forms of abuse.

Family violence is happening in Strathcona County…it may be affecting somebody close to you. It happens in all ages, cultures, religions and at all income levels. The LGBTQ community, women, men, children, youth and seniors can be victims of family violence.

It's time to Speak Out about family violence. Other commonly used terms to describe family violence include domestic violence, intimate partner violence and spousal violence.

For more information:

Phone: 780-464-4044
Fax: 780-449-1220
Email: communitytalk@strathcona.ca

Related Topics

Last updated: Tuesday, February 13, 2018
Page ID: 49320