This information is provided to help future prospective applicants to understand our requirements and recruitment process. Please note: resumes are only accepted during an active recruit.

Emergency Communications Operators (both full and part time) operate out of the Communications 9-1-1 Centre at Fire Station #1.

A career with our department offers

  • Job security
  • Career advancement opportunities
  • Team work
  • Respect
  • Diversity

We also take pride in our high standard of safety

  • Three to five member Emergency Communication crews 
  • State-of-the-art equipment
  • Training and continuing education

Characteristics and skills

In order to function effectively in our Communications 9-1-1 Centre, an Emergency Communications Operator should have the following characteristics and skills:

  • An ability to multi-task, rapidly prioritize and manage stress in a fast-paced team environment.
  • Excellent computer and keyboard skills with the ability to adapt to changing technologies.
  • Excellent communication skills to effectively deal with people in person, by telephone or radio, many of whom may be in distress.
  • Personal characteristics of dedication and commitment to duty. ISO-based personal performance standards apply.


  • Completed grade 12
  • Be qualified in
    • Emergency Fire Dispatch
  • Assets
    • Emergency Medical Responder (EMR) 
    • Emergency Medical Dispatch 
    • Emergency Communications and Response certificate from Grant MacEwan 
    • previous dispatching experience

Further information

Last updated: Monday, August 29, 2022
Page ID: 38671