Emergency Communication Operator
This information is provided to help future prospective applicants to understand our requirements and recruitment process. Please note: resumes are only accepted during an active recruit.
Emergency Communications Operators (both full and part time) operate out of the Communications 9-1-1 Centre at Fire Station #1.
A career with our department offers
- Job security
- Career advancement opportunities
- Team work
We also take pride in our high standard of safety
- Three to five member Emergency Communication crews
- State-of-the-art equipment
- Training and continuing education
Characteristics and skills
In order to function effectively in our Communications 9-1-1 Centre, an Emergency Communications Operator should have the following characteristics and skills:
- An ability to multi-task, rapidly prioritize and manage stress in a fast-paced team environment.
- Excellent computer and keyboard skills with the ability to adapt to changing technologies.
- Excellent communication skills to effectively deal with people in person, by telephone or radio, many of whom may be in distress.
- Personal characteristics of dedication and commitment to duty. ISO-based personal performance standards apply.
- Completed grade 12
- Be qualified in
- Emergency Fire Dispatch
- Emergency Medical Responder (EMR)
- Emergency Medical Dispatch
- Emergency Communications and Response certificate from Grant MacEwan
- previous dispatching experience