This information is provided to help future prospective applicants to understand our requirements and recruitment process. Please note: resumes are only accepted during an active recruit.

Emergency Communications Operators (both full and part time) operate out of the Communications 9-1-1 Centre at Fire Station #1.

A career with our department offers

• Job security
• Career advancement opportunities
• Team work
• Respect
• Diversity

We also take pride in our high standard of safety

• Three to five member Emergency Communication crews 
• State-of-the-art equipment
• Training and continuing education

Characteristics and skills

In order to function effectively in our Communications 9-1-1 Centre, an Emergency Communications Operator should have the following characteristics and skills:

• An ability to multi-task, rapidly prioritize and manage stress in a fast-paced team environment.
• Excellent computer and keyboard skills with the ability to adapt to changing technologies.
• Excellent communication skills to effectively deal with people in person, by telephone or radio, many of whom may be in distress.
• Personal characteristics of dedication and commitment to duty. ISO-based personal performance standards apply.

Qualifications

• Completed grade 12
• Be qualified in
  • Emergency Fire Dispatch
• Assets
  • Emergency Medical Responder (EMR) 
  • Emergency Medical Dispatch 
  • Emergency Communications and Response certificate from Grant MacEwan 
  • previous dispatching experience