Job Description
This posting is for multiple hourly positions
Strathcona County is looking for people who love to drive and enjoy serving the community. We are seeking candidates that are committed to providing a positive customer experience in a safe, professional manner as well as being reliable and dependable. The hourly Transit Operator job offers a paid training program that starts you on your way to being part of an organization that values their employees and has a passion for serving the community.
Key Responsibilities:
- Operate a conventional transit vehicle in order to provide reliable passenger transportation
- Successfully perform scheduled daily assigned work (fixed routes or charters); strive to ensure buses are on-time and communicate effectively with Dispatch
- Provide excellent customer service to ensure overall customer satisfaction and interact with customers, road users and other staff in a courteous, professional manner; provide a variety of general public information to customers upon request (i.e., transit routes, destinations, fares, procedures, etc.)
- Ensure safe bus operations; conduct pre-trip and post-trip inspections
- Collect passenger information (passenger counts, standees) as required
- Operate buses safely and in accordance with all laws, regulations, Strathcona County policies, and department procedures
- Provide professional service using effective communication skills to facilitate positive interactions with customers and coworkers
Qualifications and Skills:
- Grade 12 or equivalent with a minimum of 3 years related experience
- Strong customer service focus with a minimum of 2 years of experience in a customer service role dealing face to face with the public
- Familiarity with Sherwood Park, downtown Edmonton core and University of Alberta areas preferred
- Able to meet the physical requirements of the job, which include the ability to perform various physical tasks as part of the job duties, stand/walk for extended periods of time, operating bus controls, and aiding passengers with wheelchairs or strollers
- Experience working with a variety of people including those who have physical or functional limitation would be considered an asset
- Must be able to pass a pre-hire tablet-based assessment and also an on-road evaluation on a bus provided by Strathcona County Transit
- At the candidate’s expense, complete a Class 2 Driver’s Medical exam prior to starting training and
- At the candidate’s expense, complete a written class 2 exam at a registry after starting training
- Candidates are required to pass a Class 2 road exam after two weeks of training
- Attend an air-brakes course after 1 week of training
- At the candidate’s expense, complete a written air-brakes exam at a registry after taking the air brakes course
- Candidates will be required to sign a return in service agreement with a term of 1 year
Conditions of Employment:
- Submission of satisfactory Vulnerable Sector Check
- Currently hold, at minimum a valid class 5, or higher, Alberta Driver’s License (non-GDL or probationary) for at least 5 years
- Be able to provide a 5-year Commercial Driver’s Abstract (current within 14 days) with:
- No past or pending license suspensions or Criminal Code suspensions or convictions within the last 5 years
- Less than 3 demerits for at least 5 consecutive years and no more than one moving violation/conviction within the last 5 years
- Any non-driving related suspensions of registry services, if indicated, must show a reinstatement date
This position will work a variety of hours including evenings, weekends, split-shifts, on-call and statutory holidays, and candidates must have the flexibility to work a variety of hours.
Selected candidates will be invited to participate in screening and testing.
Upon hire, candidates will commence with two weeks of Class 2 license upgrade training, followed by 6-7 weeks of Transit Operator training working 6 hours per day, Monday thru Friday with some weekends. Candidates will be compensated at a training rate until they successfully complete the training program.
Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.
Why Join Strathcona County:
- Competitive salary and comprehensive benefits package, which includes:
- Health and wellness spending account
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities.
- Well-being programs and a safety culture focused on physical and psychological health in the workplace.
Equivalencies of education and experience may be considered.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
