Job Description
If you want to use your strong customer service background and HR knowledge to foster and create a positive employee experience, then this is the position for you.
The HR Service Centre is responsible for the administration of programs and policies related to all functional areas of Human Resources. The HR Service Centre Representative has a critical role within the team by providing front-line support to employees and leaders.
Key Responsibilities
Support, troubleshoot, and provide information to employees and leaders:
- Answer phone calls and manage inquiries sent by email
- Provide information on HR processes, policies, and procedures
- Support new hires with onboarding questions, such as pay and benefits
- Provide assistance to employees and leaders utilizing our HR system, Oracle
- Identify and escalate complex issues for resolution to other teams
Contribute to the administration and communication of HR programs:
- Follow up with new employees to ensure onboarding tasks are completed on a timely basis
- Review and action incoming forms
- Support benefit administration by enrolling employees and sending information packages
- Run and distribute reports
- Maintain employee files and records
Qualifications and Skills
- Certificate in Human Resources, Management, Business, or a related field
- Minimum of 2+ years of experience in Human Resources. Experience in advising others on HR policies and procedures is an asset
- Customer service focused, using clear written and verbal communication
- Strong organizational skills to manage details and timelines in an environment with frequent interruptions and requests from a variety of sources
- Demonstrated technical aptitude and computer skills. Proficiency with Oracle, Excel, and SharePoint is an asset
Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.
Why Join Strathcona County: (depending on position)
- Competitive salary and comprehensive benefits package, which includes:
- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance and critical illness programs
- Retirement and pension programs
- Paid and unpaid leave programs
- Earned day off program
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities
- Well-being programs and a safety culture focused on physical and psychological health in the workplace
Equivalencies of education and experience may be considered.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
