Provide the highest level of guest service to create a seamless, positive guest experience 

Interact and build relationships with guests and other staff; provide options and solutions for guest requests 

Set-up recreational facilities for guests, bookings, and special events 

Assist the Arena Operator II and III’s to ensure the arena surfaces are well maintained 

Assist in overall facility operations, including completing assigned daily, weekly or monthly cleaning and regular maintenance Support facilities needs; snow removal, equipment set up and take down, and special event support 

Minimum completion of Grade 10  

Knowledge of facility programs and activities, and day-to-day facility operations  

Strong organizational and time management skills  

Excellent customer services skills and the ability to positively interact with facility guests using strong conflict resolution skills 

Works well both individually and as a team 

Ability to plan and organize to ensure daily tasks are completed in an efficient and effective manner 

Capability to deal with a diverse user group with unique needs and the ability to adapt to changing guests and building needs 

Willingness to work varying shifts and hours, including evenings and weekends  

Obtain a current and valid Intermediate (Standard) First Aid CPR-C certification prior to the completion of training  

Submission of Satisfactory Criminal Record Check  

Competitive salary and comprehensive benefits package, which includes:

• Health and wellness spending account

• Employee and family assistance program 

Commitment to employee development through internal and external training and development opportunities. 

Well-being programs and a safety culture focused on physical and psychological health in the workplace.