The Strathcona County Transit mobile application ("App") is available as an Android and iOS mobile application that allows you to book rides on the on-demand transit and Mobility Bus services offered by Strathcona County ("County"). To use the App, you must provide certain personal information. The County utilizes Via Mobility LLC to support the provision of the App, and so that personal information may be provided to Via. This privacy policy outlines our approach to protecting your privacy, and tells you how we ensure that your privacy is protected. This privacy policy may be amended by the County at any time and from time to time. By accessing and using the App, you accept and agree to the County's privacy policy and the collection of personal information.
If you do not agree with any part of the County's privacy policy, including any amendments or the collection of your personal information, then do not install or use the app.
As a local public body, Strathcona County ("County") is subject to the Access to Information Act (ATIA) and the Protection of Privacy Act (POPA)). The County respects your privacy and is committed to protect the personal information that you share with us. Personal information that is in the custody or under the control of Strathcona County is protected by privacy provisions of POPA.
Collecting personal information
We collect personal information from you under the authority of the Protection of Privacy Act, section 4(c) when you: create a user account (you must create a user account to make a reservation through the App, and to register you will need to provide your name, phone number, and email address, and may provide other optional information); and use the App (you must provide certain personal information to make a reservation, and we may also store your transaction history). This personal information will be used in the management and administration of the App and for operative purposes related to the rides booked via the App on the on-demand transit and Mobility Bus services offered by the County. This personal information will also be used in the management and administration of the County's Conventional and Specialized transit services and for purposes of evaluation of the service. We will obtain your consent if we wish to use your personal information for any other purpose that is not consistent with the foregoing purposes for which it was originally collected.
Please note, Via Mobility is a co-owner of the customer data (excluding personal information of riders). For the purpose of improving its products and services, the third-party vendor may access and use origin and destination Customer Data. The clause states that this data is anonymized to ensure it is in compliance with all relevant privacy laws and does not include the personal information of riders.
How we protect your personal information
Personal information is managed and protected according to POPA, and we will retain your personal information only as long as it is required for those purposes that it was originally collected. The length of time we retain information varies depending on the product or service and the nature of the information. This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your personal information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert it to an anonymous form.
We have thorough security standards to protect our systems and your personal information against unauthorized access and use. We audit our procedures and security measures regularly to ensure they are being properly administered and that they remain effective and appropriate. When we provide information in response to a legal inquiry or order, we ensure the order is valid and we disclose only the information that is legally required. All employees of the County are familiar with the procedures that must be taken to safeguard customer information.
Disclosure of your personal information
Your personal information may be disclosed to Via in order to support the provision of and your use of the App. Otherwise, we will only disclose your personal information to third parties only in limited circumstances authorized under POPA. Some of these circumstances are where we have your written consent, or where we are required or permitted to do so by law. We give a limited amount of information, only as necessary, in support of these limited circumstances.
Your right to review your personal information
We will give you access to the personal information we retain about you upon written request. To make such request, please contact the County's ATIP office at ATIP@strathcona.ca.
If the County provides any links or other direction to third party content or websites through the App, then this is provided solely as a convenience to you and if you decide to access such external links or websites that you do so entirely at your own risk. The County is not responsible for the content and privacy practices of other websites and the County encourages you to examine the privacy policy and disclaimer of each site and make your own decisions regarding the disclosure of your personal information to that site.
Last updated: Friday, November 07, 2025 Page ID: 51463