Emergency Communications Operators (both full and part time) operate out of the Communications 9-1-1 Centre at Fire Station #1.

A career with our department offers

• Job security
• Career advancement opportunities
• Team work
• Respect
• Diversity

We also take pride in our high standard of safety

• Three to five member Emergency Communication crews 
• State-of-the-art equipment
• Training and continuing education
• First Public Safety Answering Service (PSAP) to go live on the Next Generation 9-1-1 system in Canada!

Characteristics and skills

In order to function effectively in our Communications 9-1-1 Centre, an Emergency Communications Operator should have the following characteristics and skills:

• An ability to multi-task, rapidly prioritize and manage stress in a fast-paced team environment.
• Excellent computer and keyboard skills with the ability to adapt to changing technologies.
• Excellent communication skills to effectively deal with people in person, by telephone or radio, many of whom may be in distress.
• Personal characteristics of dedication and commitment to duty. ISO-based personal performance standards apply.

Qualifications  

• Completion of an accredited post secondary Emergency Communications program
• One year of related experience
• Assets
  • CPR/AED
  • Restricted Radio Operators License
  • Emergency Fire Dispatch Certification from the National Academy of Emergency Dispatch