Bring:

• A swimsuit and towel for each participant 

• A swim diaper for participants who wear diapers (or $2.00 to purchase one at the front desk) 

• Previous progress cards for your instructor to review comments (optional)

• A personal combination lock or coins for lockers

• All swimming facilities offer male, female, universal and specialty changerooms 

• Male and female changerooms include communal changing and shower areas, as well as some private changing and washroom stalls. Children over the age of 5 using these changerooms must use the changeroom that best matches their gender identity. 

• Universal changerooms include private changing stalls and washrooms as well as communal showers and locker areas. This changeroom is for any and all individuals. 

• Specialty changerooms support guests with complex mobility needs and includes accessible features such as a sling and pulley system for guests who use a wheelchair as well as a large open space to facilitate easy changing. Please speak with the front desk for access.

• Find the sign showing your class number or name on the pool deck.

• Wait at that location for your instructor.

• Instructors may take a few minutes between classes to safely transition swimmers from the water.

• For leadership classes (Bronzes, Swim Instructor, National Lifeguard or First Aid), check the front desk for your meeting location.

If you need help finding your class, ask a team member in a black shirt, come to the front desk or approach any lifeguard or instructor.

There are several options after Star Patrol, including:

• Lifeguard and instructor certification programs

• Tidal Waves Lifeguard Club

• Ocean Sports

• Adult and teen programs

• Public lap swim

Log in to your Recreation Online account and go to My Courses to view registrations for yourself or family members. Select the name of the family member who should be registered and then click the Search button to see any courses that individual is registered in.

Private lesson bookings can be found under the Bookings section. 

Need help? Call 780-464-2112.

If you miss a class, continue attending your scheduled lessons. Instructors provide multiple learning and evaluation opportunities throughout the session.

If you miss the first class, we may contact you to confirm you still wish to participate.

If you miss the last class, your progress card will be available at the front desk of the facility where lessons took place.

To withdraw from a swimming program, contact the facility front desk:

• 780-464-2112 for Emerald Hills Leisure Centre

• 780-400-3866 for Kinsmen Leisure Centre

Withdrawals after the third class are not eligible for refunds.

The Swimming and Water Safety team monitors waitlists until the third week of a 10-week session.

If a space opens between the time you waitlisted and the third day of a session, you will get an email from recreation@strathcona.ca sent to the address you have listed on your Recreation Online account. Check your junk or spam folder if you do not see the email.

You have 48 hours to respond and confirm your space by calling the front desk at 780-464-2112 or 780-416-3300 to confirm your space. If you do not respond within that time, the space will be offered to the next person on the waitlist or reopened to the public. 

To view your waitlists:

1. Log in to Recreation Online.

2. Go to My Courses.

3. Select Waitlisted Courses.

4. Choose the family member you would like to look up and select Search.

If you do not see a waitlist that you expect to see, select Confirmed Courses then Search. If the course appears in confirmed courses, a spot has become available and it is being held for you, please check your email or call 780-464-2112 to confirm your registration.

On registration opening day, confirmation emails are sent after 8:30 a.m. to help reduce server load.

If you do not receive a confirmation email by 10 a.m. (or within 20 minutes of processing your registration on any other day):

• Check your junk or spam folder for an email from recreation@strathcona.ca.

• Confirm your email address is correct in Recreation Online.

• Contact us if you still need help.

Phone: 780-464-2112

Email: swimming@strathcona.ca