Glen Allan Recreation Complex court information
Questions?
Phone: 780-467-4404
Email: recreation@strathcona.ca
How is my membership or pass affected by the closure?
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1. Do I need to suspend or cancel my Millennium Card during the service interruption?
Permanent link to Do I need to suspend or cancel my Millennium Card during the service interruption?No.
Millennium Cards remain automatically suspended with no payments being taken. You can reactivate your Millennium Card beginning September 15 by emailing millenniumcard@strathcona.ca or calling 780-467-2211 in advance.
A new one month (30 day) pass is available for July and August at the same rate as the Millennium Card and can be used for activity time slot bookings. This pass will be available for sale by calling facilities beginning July 15. Learn more.
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2. Do I need to suspend my GARC Court (annual and 7-month), annual Millennium Card, Flex Pass or Next Step pass?
Permanent link to Do I need to suspend my GARC Court (annual and 7-month), annual Millennium Card, Flex Pass or Next Step pass?Your annual Millennium Card and GARC Court pass will automatically be suspended while services are interrupted.
Flex Pass and Next Step pass holders will be contacted directly.
Court booking procedures
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- Booking can be done in person or by phone.
- The name given for the court booking is SOLEY responsible for that court. They are accountable for any cancellations, no shows and payments
- No more than one court per person per day can be booked per phone call or in person
- You cannot book or cancel a court for someone else
- Un-booked courts are available on a first come, first serve basis
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- All players must check in at the reception desk prior to their booked court time to receive a wristband for proof of payment
- There is a 15 minute window for check in. If no check in or late cancellation, the court will be considered a no show
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- Courts 1, 2, 4, 5 & 6 can be booked up to 7 days in advance (to the minute)
- Court 3 can be booked 3 days in advance (to the minute)
- Players wishing to re-book their current court time for one week in advance must do so at the beginning of their booked court time.
- No assumptions will be made for advance booking courts; it is the player’s responsibility to re-book the court time
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4. What activities can be played on the courts?
Permanent link to What activities can be played on the courts?-
Squash can be played on courts 1 to 4
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Racquetball and handball can be played on courts 3 to 6
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Wallyball can be played on courts 4 to 6
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- Racquets are available to rent for $2.00
- Balls are available to rent for $1.00
- Wallyball equipment included in rental
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6. What eye guards and footwear requirements are there?
Permanent link to What eye guards and footwear requirements are there?Eye Guards
- Eye protection is strongly recommended for all court users
- Eye protection is available at no charge and can be picked up at the front desk
Footwear
- All players must wear non-marking, clean indoor shoes while playing on courts. Bare feet and sole marking shoes will not be accepted.
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- Advance notices will be posted to inform court users about court closures for tournaments or special events.
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8. What happens in the event of a no show?
Permanent link to What happens in the event of a no show?- First no show or late cancellation will result in a verbal warning and loss of booking privileges for the following week
- Second no show or late cancellation will result in written and/or verbal warning and loss of booking privileges for the following week
- Third no show or late cancellation will result in the loss booking privileges for the following week and a fee of $32.00 being applied to the players account.
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- Cancellations made 3 hours prior to the court booking time will be granted the opportunity to rebook for the following week.
- Cancellations made less than 3 hours prior to the court booking time will be considered a no show and advanced booking privileges will be lost for the following week. The name given for the court booking is SOLEY responsible for that court. They are accountable for any cancellations
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- Courts 1 & 2 are booked at the top of the hour (ex. 5pm, 6pm)
- Moveable wall courts 3 & 4 are booked at the quarter past the hour (ex.5:15, 6:15)
- Courts 5 & 6 are booked at half past the hour (ex. 5:30, 6:30)
- Courts are bookable for a 60 minute period
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11. When are single players able to use the courts?
Permanent link to When are single players able to use the courts?- Single players can use the courts Monday through Friday from 6 a.m. to 4 p.m.