When you walk in, FCS staff at reception will greet you and connect you with the next available Solutions Navigator. The Solutions Navigator will listen, offer services provided by FCS, connect you with other supports and services and help you develop an action plan.

When you call, a Solutiona Navigator will answer and begin your session immediately. 

Yes. Your information is kept confidential by the navigation team and is only accessed on a need-to-know basis. The County is subject to the Access to Information Act and the Protection of Privacy Act.

Information may be shared with appropriate authorities with your consent, or without your consent under exceptional circumstances based on professional judgement. While these situations are infrequent, staff will be acting legally and/or for the sake of those at risk. This includes, but is not limited to:  

• Situations where there is a child/minor (under the age of 18) at risk of harm. 

• Any significant risk of harm to yourself or another person.

• If the court orders the County to produce my information.

No, Solutions Navigation services are same-day and are offered on a walk-in and call-in basis; no appointment is needed. 

Solutions Navigation is completely free. 

You can call in or walk in as often as you need. If you developed an action plan during a visit, Solutions Navigation is always available to help you continue working toward your goals.

We use a team approach, so the person you spoke with last time may not be the person you speak with the next time. If you developed an action plan during a previous session, we can pick up where you left off. Our team approach means there is no need to worry about "starting from the beginning" or retelling your story because we have access to notes from your last visit. 

Consistently, our participants share that they are surprised that seeing different Navigators each time was not an issue – they got the support they needed.

Solutions Navigation supports you in reaching your goals through services provided by the County and in the community, while Counselling focuses primarily on your emotional and mental health and well-being. Counselling and Solutions Navigation often work together, as complex challenges often impact many aspects of our lives.