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Accessible Transit

Transit Mobility Bus

Accessible Transit bookings or information: 780-449-9680

Mobility Bus offers:

  • Door-to-door pick-up and drop-off
  • No restrictions on trip purpose within Sherwood Park and Edmonton
  • Increased hours of service within Sherwood Park and to specified Edmonton destinations*
  • Continued service to rural customers on weekdays 6 a.m. - 10 p.m. (trip purpose restrictions apply)
  • Service on all holidays except: New Year's Day, Good Friday, Easter Sunday and Christmas Day. (Fixed-route service is not available on these days either)
  • Cost of this improved service remains the same

What is Mobility Bus?

Strathcona County Mobility Bus is a door-to-door, shared ride, accessible public transit service. It complements the fixed-route service and is intended for those persons who, due to a physical or functional limitation, cannot use fixed-route service. Mobility Bus is arranged in advance, and passengers are required to cover a portion of the costs by paying a fare.

Unfortunately, due to costs and liability issues, Mobility Bus cannot meet every need in the community. As a public transit service passengers share the bus, meaning that travel is usually not direct and requires more time than taxis or personal cars. Our operators are focused on the safe operation of the vehicle and cannot be a substitute when a personal care attendant is required. Unlike ambulances, Mobility Bus does not provide emergency medical transportation or transportation for persons in stretchers. Finally, service is not unlimited and trips are booked on a first-come, first-serve basis.

Mobility Bus replaced the previous service, Strathcona County Accessible Transit (SCAT) on September 3, 2013. The two programs are very different. Former SCAT customers should familiarize themselves with all the new features, expanded services and new rules of use under this new program.

* Specified destinations include current locations where Strathcona County Transit currently services with its fixed route service in Edmonton, as well as other specific healthcare institutions. Fixed-route refers to regular public transit service provided by Strathcona County including commuter routes, local routes and Dial-A-Bus service.

Commonly asked questions:

Who can use Mobility Bus?

Mobility Bus is designed for customers 18 years of age and older who cannot use Transit's fixed route service due to a physical or functional limitation. Customers must qualify to use this service. Complete Mobility Bus and application (271.4 KB) forms are available here or by calling 780-449-9680

Can I ride mobility bus for any reason to go anywhere?

Mobility Bus has few restrictions, however there are still limitations.

In addition to the specified service areas, Transit has opted to provide service to these important medical destinations:

  • Royal Alexandra Hospital
  • Glenrose Rehabilitation Hospital
  • HYS Medical Centre
  • Grey Nuns Community Hospital
  • Cross Cancer Institute
  • General Hospital
  • Fort Saskatchewan Community Hospital (from Rural areas north of Hwy 16 only)

Unfortunately, Mobility Bus cannot provide service to other destinations in Edmonton or the region due to costs.

I'm registered, how do I book a trip?
Call 780-449-9680 Monday - Friday between 8 a.m. and 5 p.m.

To book your trip, call 780-449-9680 at least two working days in advance. Due to limited resources, Mobility Bus may not be able to accommodate all requests. We recommend you book your trip as early as possible. Be sure to note holidays and book ahead accordingly.

Requests can be denied if sufficient resources are not available.

Day of travelWhen to Book
Saturday/Sunday/MondayThursday before 5 p.m.
TuesdayFriday before 5 p.m.
WednesdayMonday before 5 p.m.
ThursdayTuesday before 5 p.m.
FridayWednesday before 5 p.m.

Where do I buy Mobility Bus tickets?

Books of tickets can be purchased at the Bethel Transit Terminal, at 650 bethel Drive north off of Baseline Road, in Sherwood Park. Tickets may also be purchased at Shopper's Drug Mart, Wye Road location only.

Can a friend travel with me?

As long as you notify us at the time of booking your trip, and there is space available, yes you can travel with a companion. Regular Mobility Bus fares apply.

Some of our customers require a mandatory attendant to travel on Mobility Bus. This means that the customer may not travel unless they bring an attendant who can be responsible for assisting them. There is no charge for a mandatory assistant to travel on Mobility Bus.

Can an Operator help me with packages or lock my house?

There are many things your Mobility Operator can do for you, but locking your residence and carrying your packages are not part of them. Only bring or purchase items you can safely carry yourself and stow on your lap. Further limitations our Operators have include:

  • Due to liability issues, Operators can only assist passengers with getting from their home onto the bus. We apply the one step rule. For safety purposes the Operator is not required to negotiate a wheelchair more than one step.
  • Operators cannot lift passengers out of or into wheelchairs or scooters. If you require this type of assistance, you must arrange for an attendant to accompany you.
  • An operator may not carry groceries or parcels. Please limit items to what you can hold and carry yourself.

 

Contact Us

The idea behind Mobility Bus is to provide the best possible service to the maximum number of people who need it.

Comments, concerns or suggestions:

Mobility Bus Customer Service
Phone: 780-449-9680
Fax: 780-417-7176

Supervisor, Mobility Bus
Barbara.Tough@strathcona.ca

Disclaimer

Strathcona County and Strathcona County Transit reserve the right to amend, update or clarify Mobility Bus program rules, guidelines or procedures at any time.

Strathcona County Transit's mission:
To provide local, intermunicipal and specialized public transit services for the community that are Customer-focused, Accessible, Reliable, Efficient and Safe (CARES).

Further information:
Phone: 780-464-RIDE (7433)
Email: transit@strathcona.ca
Ask it, report it or suggest it using County Connect

Last updated: Friday, May 13, 2016
Page ID: 37505