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Accessible Transit

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About Mobility Bus | Who is eligible | Fares | Destinations | Hours of operation | How to use Mobility Bus | Guidelines and policies

About Mobility Bus

Strathcona County strives to be a community accessible to all, regardless of any mobility limitations. Mobility Bus is a door-to-door, shared ride, accessible public transit service operated by Strathcona County Transit. It is intended for those persons who, due to a physical or functional limitation, cannot use the fixed-route* service.

Mobility Bus trips must be arranged in advance and are scheduled to allow for as many riders as possible to get to their destinations on time and efficiently.

*Fixed-route refers to regular public transit service provided by Strathcona County including commuter routes, local routes, and Dial-A-Bus service.

For more information on Mobility Bus call 780-449-9680.

Who is eligible

To use the Mobility Bus service, each client is required to meet specific eligibility criteria and be 18 years of age and older.  Eligibility is limited to persons who can demonstrate that they are not able to use the fixed-route bus service. Eligibility is considered on a case-by-case basis and is not based on a particular disability or income level.

Those wishing to use Mobility Bus must register in advance of booking a trip. Applications forms are available at:

  • Bethel Transit Terminal—650 Bethel Drive, Sherwood Park
    • Monday to Friday: 7 a.m to 7 p.m.
    • Saturday: 8 a.m. to 5 p.m.
  • Online: Mobility Bus application form (271.4 KB)
  • By calling 780-449-9680 for a hard copy

 Eligibility categories

Eligibility falls into one of three categories:

  • Conditional
    • Mobility Bus can only be used for those types of trips where fixed route transit will not work for a rider. (e.g. "in winter only," "in dark conditions only")
  • Temporary
    • Mobility Bus can only be used for a limited period of time. (e.g. surgery, recovery, visiting)
  • Unconditional
    • No temporary or conditional restrictions.

Fares

Customers must pay a fare each time they take a trip with Mobility Bus. We accept tickets or exact cash fare.

  • Mandatory attendants travel for free when identified by a health care practitioner and when documented on the application form.
  • The Everybody Rides program does not apply to Mobility Bus

Fares are determined by starting and ending destination points:

Sherwood Park

Cash$5
Tickets: package of 10 (green)$45

Rural Strathcona County to Sherwood Park

Cash$7.25
Tickets: package of 10 (yellow)$65

Sherwood Park to Edmonton

Cash$7.75
Tickets: package of 10 (pink)

$70

Rural Strathcona County to Edmonton

Cash$15

Where to purchase tickets

Mobility Bus tickets can be purchased at:

Bethel Transit Terminal—650 Bethel Drive, Sherwood Park
Monday to Friday: 7 a.m. to 7 p.m.
Saturday: 8 a.m. to 5 p.m.

Mobility Bus destinations

Generally, Mobility Bus provides service to the same destinations as the County's fixed-route bus network, while also providing service to additional medical destinations in Edmonton.

Sherwood Park service map (1.1 MB)

Edmonton service map (1.2 MB)

Within Sherwood Park (Urban Service Area)

Anywhere within the Urban Service Area (Sherwood park; east of Highway 216 and south of Highway 16.) Please note that some neighbourhoods with Sherwood Park mailing addresses are not serviced.

For clarification, please contact the Mobility Bus office at 780-449-9680.

Within Edmonton
  • Within 400 metres of fixed-route bus stops in the Downtown core and University of Alberta areas
  • Capilano Mall and Bonnie Doon Mall
Supplemental destinations
  • Royal Alexandra Hospital
  • Glenrose Rehabilitation Hospital
  • HYS Medical Centre 
  • Grey Nuns Hospital
  • Cross Cancer Institute
  • General Hospital
  • Northgate Centre
  • Buchanan Centre
  • MS Society
  • Shopper’s Medical Supply

Hours of operation

Within Sherwood Park and to Edmonton

Monday to Saturday: 6 a.m. to midnight
Sunday: 7 a.m. to 8 p.m.

There is no service on New Year’s Day, Good Friday, Easter Sunday and Christmas Day.

Rural service area

Monday to Friday: 6 a.m. to 10 p.m.

There is no service on weekends or on holidays.

Through the Mobility Bus program rural residents of Strathcona County receive more transit service than rural residents anywhere else in the greater Edmonton region.

Further information:
Phone: 780-464-RIDE (7433)
Email: transit@strathcona.ca
Ask it, report it or suggest it using County Connect

Last updated: Friday, August 19, 2016
Page ID: 37505