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Help using this website

Information on this page:

Enlarging content

  • Zoom in: Press CTRL and + (plus sign) to zoom into a page. For Macs, press COMMAND and +.
  • Zoom out: Press CTRL and - (minus sign) to zoom out. For Macs, press COMMAND and -.

PDF documents

Most attached documents on this website are Adobe PDF files. To view and print these files, you require the free Adobe Acrobat Reader software. PDFs on our website will have a small Adobe PDF icon to the left. See example below:

 PDF icon

Check the Adobe website for more information about PDF files and how they work.

If you are having PDF issues

Why won't the PDF file open?

Ensure that you have downloaded Adobe Acrobat Reader. If you have already downloaded the software, you may need to upgrade to the latest version of Adobe Acrobat Reader.

Why does the PDF take so long to open?

PDF files can be large and take some time to open. 

Why does my computer/Internet freeze when I try to open the PDF file?

If you have dial-up speed Internet, clicking on a PDF link can cause your computer to freeze because some PDF files are so large. Instead try downloading the PDF to your computer.

Why can't I fill out a PDF form?

Instead of filling out the form in the browser screen, download the file and then open it with Adobe Acrobat Reader to fill out the form.

  1. Click the PDF link with your RIGHT mouse button.
  2. Select “save target as” (Internet Explorer) or “save link as” (Firefox).
  3. Choose a folder to store the file and click “Save”.
  4. After downloading, click “Open” to view and print.
  5. You can also look at the file again at a later time because it has been stored in your computer. Just enter the folder where you downloaded and double click on the file.
How do I download a PDF to my computer?
  1. Click the PDF link with your RIGHT mouse button.
  2. Select “save target as” (Internet Explorer) or “save link as” (Firefox).
  3. Choose a folder to store the file and click “save.”
  4. After downloading, click “open” to view and print.
  5. You can also look at the file again at a later time because it has been stored to your computer. Just enter the folder where you downloaded and double click on the file. 

Translation

To access the content of this website in a language other than English, add a translator button to your browser. 
To add a translator button follow the link that best applies to you:

- Google translate for Chrome and Android

- Google translate for iPhone and Ipad

After installing the extension, simply click it to translate a webpage. All links that you click from the translated page will also be translated. 

Printing pages

Pages on this website will print by default without background colours or images. 

Accessibility Features

Strathcona County strives to make content on pages of this website accessible for all residents.

The website is built using flexible layouts that will adapt to small screens on mobile devices.

Our goal is to have pages conform to the Web Content Accessibility Guidelines Level A of the World Wide Web Consortium (W3C).

Access Keys

Access keys may be used by screen reader users to jump to content on a page. Pages on this website have the following access keys defined:

  • Access key 1—Page main content
  • Access key 2—High level navigation
  • Access key 3—Detailed navigation
  • Access key 4—Featured content on header
  • Access key 5—Footer: links to information about this website
  • Access key 6—Links to related content

Alternative navigation links

 Landing pages provide the lists of links available through the Javascript drop-down menus Local Government and Departments.

Images

Descriptive ALT tags are applied to images on this website. These tags provide descriptions of the images, which are read out loud by screen reader software to their users.

Exceptions

  • Maps: We are unable to provide text alternatives to complex maps. Instead, contact the phone or email information listed on the same web page the map is on.
  • Social media: Strathcona County utilizes third-party providers of social media channels (Facebook, Twitter, Youtube, etc.). These websites have their own standards not influenced by the County.
  • Videos: Videos on this website do not incorporate closed captions or audio description.
  • Historical or legacy content and applications: Content and applications developed before April 2014 will not conform to level A of Web Content Accessibility Guidelines due to resourcing constraints.

Audio and video files

The speed of your Internet connection will determine how you access audio and video files.

Dial-up speed

Due to large file sizes, dial-up users should first download audio and video files before listening or viewing the file. Download files by:

  1. Click the audio or video link with your RIGHT mouse button.
  2. Select "save target as" (Internet Explorer) or "save link as" (Firefox).
  3. Choose a folder to store the file and click "Save."
  4. After downloading, click "Open" to view and print.
  5. You can also look at the file again at a later time because it has been stored in your computer. Just enter the folder where you downloaded and double click on the file.

Need help? Want to report a problem?

If you are having difficulty navigating the website or have suggestions for improvement, please send an email to webservices@strathcona.ca.

Last updated: Friday, May 13, 2016
Page ID: 43347