Strathcona County Accessible Transit
Accessible Transit bookings or information: 780-449-9680
What is Accessible Transit?
Strathcona County Accessible Transit provides senior citizens and persons with disabilities transportation service within Strathcona County for all purposes except work and school, and to select medical destinations in Edmonton.
Who is eligible to use Accessible Transit?
SCAT is available to seniors (75 years old or older residing in Sherwood Park, or 65 years old or older residing in rural Strathcona County), and persons with a disability. To qualify, an application form must be completed.
Accessible Transit Assessments - Application
Accessible Transit General Information - Application
Hours of operation
Local/rural service is available Monday to Friday 6 a.m. to 10 p.m.
Service into Edmonton is available Monday to Friday 6 a.m. to 6 p.m.
Accessible Transit is currently closed weekends and most holidays.
Destinations
Canada Place
General Hospital
Hys Centre
University of Alberta Hospital
College Plaza
Glenrose Rehab Hospital
Kingsway Garden Mall
Cross Cancer and Clinic
Grey Nuns Hospital
Royal Alex Rehab Hospital
Other destinations may be available. For a complete list of destinations, please call 780-449-9680.
Pick-up time
When booking a trip, the Accessible Transit dispatcher will assign a pick-up time. Please remember this pick-up time is a 30-minute window. The bus may arrive 15 minutes earlier or up to 15 minutes later than the time you were given. Therefore, please be ready to board the bus 15 minutes prior to your pick-up time.
How to book a trip
Call 780-449-9680 at least two working days in advance. If you wish to travel on Monday, call us before 4 p.m. on Thursday. Accessible Transit dispatch office hours are Monday to Friday, between 8:30 a.m. and 4:30 p.m. The office is closed on holidays.
We recommend you book your trip as early as possible. Be sure to note holidays and book ahead accordingly.
How to cancel a trip
If you need to cancel your trip, please call 780-449-9680. Cancellations should be done 24 hours before your trip if at all possible.
What to do if your appointment is taking longer than expected
Call our dispatch team at least half an hour before your confirmed pick-up time to advise that you will not be ready for the scheduled time. Adjustments will be made if possible.
Cancelling a trip or notifying us that you will not be ready for a scheduled pick-up will keep our costs down by eliminating trips that are not required and possibly enable us to book other people in a more favourable time frame.
Where to buy Accessible Transit tickets
Sheets of tickets can be purchased at:
- Sherwood Park Transit Centre, corner of Ordze Road and Fir Street, Sherwood Park.
Accessible Transit drivers cannot:
Assist passengers to carry groceries or parcels. Please limit items to what you can hold and carry yourself.
Lift passengers out of or into wheelchairs or scooters. If you require this type of assistance, you must arrange for an attendant to accompany you.
We apply the one-step rule
For safety purposes the driver is not required to negotiate a wheelchair more than one step.
Your comments are welcome
The idea behind SCAT is to provide the best possible service to the maximum number of people who need it. Comments, concerns or suggestions: Dana Sims - Supervisor, Specialized Transit - 780-410-6546
Strathcona County Transit's mission:
To provide local, intermunicipal and specialized public transit services for the community that are Customer-focused, Accessible, Reliable, Efficient and Safe (CARES).
Last updated: Monday, March 25, 2013
Page ID: 3550