Arc

• Arc is an electronic payment card system used in the region for transit riders.
• Arc is available for all riders at use conventional transit services or Mobility Bus.
• To learn more about Arc, or if you have questions or concerns, visit myarc.ca or call the Arc call centre at 780-1-888-302-0001.

With an Arc card users have monthly fare caps. The caps mean users won't pay more than a maximum each month based on their profile type and the service type which they travel. We recommend to all riders, keeping at least a $5 balance in your Arc purse to avoid seeing either a low balance warning (yellow) or a deny travel warning (red) near the end of each month. When a riders purse has between $1 and $4 the (yellow) low balance warning will appear, even if the monthly cap has been reached. To avoid this the rider will need to top-up their purse. When a riders purse falls below $1.00 the (red) deny travel warning will appear, even if the monthly cap has been reached. The Arc card requires a minimum balance of at least $1.00 in order for the card to successful accept taps.

• Reduced monthly caps are only available for riders that register their Arc cards. To register and apply for an age or student based concession profile go on-line to myArc.ca or visit the Bethel Transit Terminal.
• Subsidy profiles are only available for Strathcona County residents that have been approved by Family and Community Services. Visit the Bethel Transit Terminal in person after approval with FCS to register your Arc account.

• Children 12 years of age and under ride free when accompanied by a fare paying rider.

• All former pre-purchased paper tickets (non Arc) are now expired and not accepted for travel. 
• Mobility Bus rural trips - the preloaded Arc card or cash fare must be used, no single trip tickets.
• Mobility Bus - Mandatory attendants travel for free when identified by a health care practitioner as required, and documented on the application form.

Cash fares

• Cash fares are the same for all riders.
• Drivers cannot give change.

When and where to buy

• You can buy your Arc card or load value to it:
  • in-person at the terminals
  • MyArc
  • at various retail locations or
  • using an Arc vending machine

Customer service hours

• Bethel Transit Terminal, 650 Bethel Drive - view map
  Monday to Friday: 7 a.m. to 7 p.m.
  Saturday: 8 a.m. to 12:15 p.m. and 1:15 p.m. to 4:30 p.m.
  Sunday: Closed
   
• Ordze Transit Centre, 970 Ordze Road - view map
  Last two working days and the first working day of every month.
  7 a.m. to 10:30 a.m. and 3 p.m. to 6:15 p.m.

Advantage Parking at Bethel

• $35 per month
• 100 passes available
• Passes may be purchased for the next month starting the second last Friday of the month

Learn more about the Advantage Parking program at the Bethel Transit Terminal.

Subsidized fares

Residents can apply for subsidized transit based on income. Arc is available for those individuals and families that may qualify for Subsidized fares. 

For more information about eligibility contact Family and Community Services at 780-464-4044.

Already approved, contact Strathcona County Transit at 780-464-RIDE or visit us in-person at the Bethel Transit Terminal.

Transfers

Sometimes your trip may require a transfer between different buses or services (LRT). Strathcona County Transit works with our regional partners in Edmonton and St. Albert to help you reach your destination.

If using an Arc card loaded with funds, any appliable fee is deducted directly from the Arc purse if transfer rules are in place between the agencies. If there are no transfers rules in place then a rider must pay full fare for both services.

If using an Arc ticket, only a Regional ticket is valid for transfers between agencies.

Strathcona County Transit transfer fees
Effective February 1, 2025

* Strathcona County paper tickets are no longer valid effective January 1, 2025.

Riders using Edmonton Transit System (ETS) tickets and transfers to Strathcona County buses

*Edmonton Transit period passes loaded to an Arc card (ie. Senior Annual, ETS@Work and Subsidized Monthly passes) are not valid on Strathcona County Transit. Riders must pay the full cash fare or the flat fare rate with an Arc card.

**Edmonton Transit paper tickets will no longer be accepted for travel effective January 1, 2026.

Riders using St. Albert Transit (StAT) tickets and transfers on Strathcona County buses

*St. Albert paper passes will no longer be accepted for travel effective November 1, 2026. 
*St. Albert paper tickets will no longer be accepted for travel effective January 1, 2026.

Other passes