Tickets, Passes & Fares
Thank you for exchanging your tickets - commuter ticket exchanges finished January 31!
We are now exclusively using the new commuter tickets. Thank you to everyone who came and exchanged their old tickets between October 1, 2015 and January 31, 2016. We appreciate your assistance in making this a smooth transition.
The new Strathcona County Transit commuter tickets have a new design that includes additional security features and enables customers to use their tickets on the Edmonton LRT.
How the new tickets will affect you, the customer?
Old-style tickets and ticket exchanges
- Effective February 1, 2016, commuter tickets of the various old designs are no longer accepted for use on Strathcona County Transit, Edmonton Transit or St. Albert Transit.
- If you have questions or concern, please visit your Customer Service Represenative at Bethel Transit Terminal, Monday - Friday, 7 a.m. - 7 p.m. or Saturday 8 a.m. - 5 p.m.
Why is the design changing?
- The design change will help our customers who begin their commute on the Edmonton LRT system and then transfer to a commuter bus. Customers are now able to validate their tickets in the LRT station rather than exchanging them for a transfer.
- This change is in response to requests we have received from our customers as well as recommendations from the Fare Strategy review.
- An expiry date and new security features were added to align ourselves with best practices used by other transit authorities and to phase-out the use of outdated tickets.
What is different?
- The size and shape of the new commuter ticket has changed to allow validation for use on the LRT.
- New security features have been added.
- The new design now incorporates an expiry date.
What is the same?
- The price remains $42 for a book of 10 tickets.
- The tickets still consist of a Part A and Part B to facilitate travel between the regions and the different transit agencies. (Strathcona County Transit, Edmonton Transit and St. Albert Transit.) Instructions are provided on the back of the ticket.
- Ticket books are still available at all the regular Strathcona County Transit vendors.
- January 31, 2016 – Final day for ticket exchange of all old-style commuter tickets. Final day all old-style tickets are valid on Strathcona County Transit, Edmonton Transit and St. Albert Transit.
- February 1, 2016 – The new ticket design is the only valid ticket. Please make sure you have exchanged your old-style tickets by this date. Old-style tickets are no longer valid on Strathcona County Transit, Edmonton Transit and St. Albert Transit.
What if I have questions?
- Call or visit our Transit Customer Service:
In person at the Bethel Transit Terminal, 650 Bethel Drive.
Phone: 780-464-RIDE (7433), press 2.
They can answer all your questions, and if they are not able to, they will find you the answers.
Transit Fare Study
The feedback phase is now complete - next steps
Thank you for taking the time to share your comments and concerns with us. The Fare Study is an important aspect of our business. Below are two documents. The draft recommendations presented to the community in March of 2015 and the final recommendations presented by the Consultant in June 2015. Transit has been asked by Council to bring forward our recommendations to them no later than June of 2016. The consultant's report will be one of these recommendations, however, we will also be bringing forward other options for Council to consider based on the Fare Study as well as the feedback from our stakeholders and the community at large.
We will keep you informed of when we will be going to council for this important decision.
Draft fare recommendations report (1.2 MB) (March 2015)
Strathcona County Transit's mission:
To provide local, intermunicipal and specialized public transit services for the community that are Customer-focused, Accessible, Reliable, Efficient and Safe (CARES).