Tickets, Passes & Fares
Commuter tickets have a new look!
Strathcona County Transit commuter tickets have a new look. The new design includes additional security features and enables customers to use their tickets on the Edmonton LRT.
The new commuter ticket books will be sold at all vendors effective August 21, 2015.
Customers are encouraged to exchange all old-style tickets at Strathcona County Transit Customers Service located at the Bethel Transit Terminal or Ordze Transit Centre (during available Business hours) between October 1, 2015 thur January 31, 2016.
How will this affect you, the customer?
Old-style tickets and ticket exchanges
- Old-style commuter tickets will be phased out and no longer be accepted after January 31, 2016.
- Customers may continue to use old-style tickets until January 31, 2016, however they are encouraged to exchange these tickets as soon as possible for the new design.
- Customers may exchange old-style tickets for the new ones by visiting Strathcona County Transit Customer Service at the Bethel Transit Terminal between October 1, 2015 – January 31, 2016 (or Ordze Transit Centre during available business hours).
- No other retailers can complete the exchange.
- Effective February 1, 2016, commuter tickets of the various old designs will no longer be accepted for use on Strathcona County Transit, Edmonton Transit or St. Albert Transit.
Why is the design changing?
- The design change will help our customers who begin their commute on the Edmonton LRT system and then transfer to a commuter bus. Customers are now able to validate their tickets in the LRT station rather than exchanging them for a transfer.
- This change is in response to requests we have received from our customers as well as recommendations from the Fare Strategy review.
- An expiry date and new security features were added to align ourselves with best practices used by other transit authorities and to phase-out the use of outdated tickets.
What is different?
- The size and shape of the new commuter ticket has changed to allow validation for use on the LRT.
- New security features have been added.
- The new design now incorporates an expiry date.
What is the same?
- The price remains $42 for a book of 10 tickets.
- The tickets still consist of a Part A and Part B to facilitate travel between the regions and the different transit agencies. (Strathcona County Transit, Edmonton Transit and St. Albert Transit.) Instructions are provided on the back of the ticket.
- Ticket books are still available at all the regular Strathcona County Transit vendors.
- August 21, 2015 - New design commuter ticket goes on sale to the public.
- October 1, 2015 – begin to exchange your old-style commuter tickets for new tickets.
- January 31, 2016 – Final day for ticket exchange of all old-style commuter tickets. Final day all old-style tickets are valid on Strathcona County Transit, Edmonton Transit and St. Albert Transit.
- February 1, 2016 – The new ticket design is the only valid ticket. Please make sure you have exchanged your old-style tickets by this date. Old-style tickets are no longer valid on Strathcona County Transit, Edmonton Transit and St. Albert Transit.
What if I have questions?
- Call or visit our Transit Customer Service:
In person at the Bethel Transit Terminal, 650 Bethel Drive.
Phone: 780-464-RIDE (7433), press 2.
They can answer all your questions, and if they are not able to, they will find you the answers.
Transit Fare Study
The feedback phase is now complete
Thank you for taking the time to share your comments and concerns with us. We will be using these fare recommendations as we prepare for the 2016 budget and presenting the draft recommendations to Council later this year, in fall 2015.
Strathcona County Transit's mission:
To provide local, intermunicipal and specialized public transit services for the community that are Customer-focused, Accessible, Reliable, Efficient and Safe (CARES).