Route 401 and 411 detours
Route 401 – Route 401 downtown will now detour on to 85 St. avoiding Connors Rd. until construction is complete.
No stops will be missed.
Route 411 – Due to construction on 104 Avenue, Route 411 will detour occasionally evenings and/or weekends.No serviced stops will be missed and delays will be minor.
Questions? Call 780-464-7433.
Downtown Transit stops will remain the same
Strathcona County Transit downtown commuter stops, #1643, #1732, #1898, #1903, and #1973 will not be affected by Edmonton Transit’s upcoming route changes on June 28. We will continue to use these stops as part of our Routes 401, 403, 411 and 413 service.
Know we will do our best to advise you of upcoming changes to our routes in as timely of manner as possible. If you have any questions, please call 780-464-RIDE, Monday to Friday 7 a.m. - 7 pm. and Saturdays, 8 a.m. - 5 p.m.
Summer construction season - delays
With construction season now in effect our service may be delayed due to the various construction projects happening throughout the County and within the City of Edmonton. Project affecting service that we are currently aware of include:
- Henday freeway Construction - all Commuter routes - on going
- Bonnie Doon traffic circle - Route 401 - beginning May 11 - October 2015
- 83 Street/82 Avenue - 86 Avenue water main reconditioning - Route 401, 404 - May 9 - 24, 2015
- Connors Road - Route 401 - beginning June 9 - October 2015
This construction will affect the 401 and likely cause delays. Please be prepared and plan your trips accordingly. No stops will be missed. We will be monitoring service to limit service disruptions.
Note: The 411 travels to downtown Edmonton from the Bethel Transit Terminal and there is currently plenty of parking available in the Park and Ride lot. 411 weekday schedule (9.3 KB)
Wye Road/Sherwood Park freeway and the Baseline Road interchanges now in full swing, traffic interruption should be expected daily. Traffic patterns will change based on construction needs and the speed limit will remain 50 km/hr in construction zones. These disruptions are anticipated for the foreseeable future.
What is Transit doing?
Transit users may experience delays due to this construction. We will do our best to remain on schedule, but we cannot move faster than the traffic. We highly recommend that customers plan their trips to accommodate for these potential traffic tie-ups. Consider taking and earlier bus. 15 minutes may make the difference between arriving at your destination on time or late.
We're reviewing what is happening on the roads regularly to try to stay on top of how it is affecting your commute and to maintain your level of service. We appreciate your patience.
To find out more about the Anthony Henday project visit http://www.northeastanthonyhenday.com/index.php
Transit commuter route pick-up/drop-off in the City of Edmonton
In order to serve the needs our passengers when traveling on Strathcona County Transit commuter routes, the following practice will be adopted, effective June 29, 2015, regarding picking-up and dropping-off at stops in Edmonton.
- Only stops indicated on the map will be serviced by Strathcona County Transit.
- All designated bus stops on the map will be drop-off only stops on trips leaving Sherwood Park entering Edmonton boundaries.
- All designated bus stops will be pick-up stops on trips returning to Sherwood Park.
- Bus stops in the University of Alberta campus area and the downtown core will be considered pick-up regardless of trip direction. (Core areas are defined by magnified areas on the Commuter map (277.9 KB) .)
Transit Service Controller takes control of the afternoon commute March 9
Beginning March 9, Transit customers will benefit from a new service controller position that will help reduce missed local connections. Using GPS technology, the Service Controller will be able to see the whole system in real-time and decide whether it is reasonable to hold back the entire system for commuter buses stuck in traffic or have local buses depart according to schedule.
Transit will continue to monitor its performance while striving to meet the needs of its riders. Questions or comments? Please contact Transit at Transit or call us at 780-464 - RIDE (7433).
Thank you for participating in International Transit Driver appreciation day
Thanks you for showing our drivers that you care. Our first International driver Appreciation Day was a great success on March 18th! We had lots of great comments from our passengers and the community and the Wye Road McDonalds even gave our Drivers free coffee for the day. All of your acknowledgement really made the day of so many of our team. Thank you for participating.
July Bus Passes, Ticket Sales and Advantage Parking Passes
July bus passes and Advantage Parking passes are available for purchase beginning June 19, 2015 at the Bethel Transit Terminal between the hours of 7 a.m. and 7 p.m. Monday to Friday and Saturdays 8 a.m. to 5 p.m.
Pass sales are also available at the Ordze Transit Centre off Wye Road on the last two business day of the month and the first working day of the month between the hours of 7 a.m. to 10:30 a.m. and 3:30 p.m. to 7 p.m. For July pass sales that is June 29 and 30 and July 2.
Also please note that passes and tickets are no longer available at the Transit Operation building on Streambank Avenue nor the Transit Administration Building on Premier Way.
Transit is listening - here's what's happening with the new service plan so far:
Since launching the new service plan on September 2, 2014, Transit staff have been working hard to meet the travel needs of nearly 5,000 daily riders. Our riders have shared many positive experiences, but we are also aware there have been some challenges.
On November 17, Transit is making mid-service schedule revisions. As part of our commitment to providing excellent service, we are improving connections to our locals routes in Sherwood Park by changing some departure times from both the University and downtown Edmonton on the 401, 404, 411 and 414 routes.
These changes are designed to address the unexpected traffic issues we have been experiencing since September and improve connections at both transit terminals. They are based on feedback from our customers, extensive data collection and service monitoring over the last two months. While we recognize the early departure from downtown and U of A may affect some customer’s travel patterns, We believe these changes will make the overall system work better, especially connections between commuters and locals at two terminals. The main changes include extended evening commuter service at the Ordze Transit Centre, added one trip during the afternoon peak from the University to the Ordze Transit Centre, and adjusted departure times (by a few minutes) from the University and downtown.
Please check your schedule to be sure of your potentially new departure time from downtown Edmonton or the University of Alberta.
Transit appreciates hearing rider feedback on our service. These comments enable us to examine any issues and come up with solutions that best meets our riders’ travel needs. Thanks to our riders’ input, we have been able to make several service modifications. To date, we have:
- As of November 17 we are changing downtown and university departure times on Routes 401, 404, 411 and 414 to better connect with local routes
- Adding departure from the University of Alberta and MacEwan to the Ordze Transit Centre on the 404 and 401 respectively.
- Added extra buses on route 413 in the morning and afternoon
- Added extra buses on route 404 in the morning
- Added extra buses on route 433A in the morning and afternoon
- Adjusted the extra buses on routes 411 and 414 to match the demand
- Adjusted commuter times to ensure on-time departure at the Bethel Transit Terminal
- Added buses on routes 411 and 414 to reduce delays
- We have added additional on-site supervisors to manage the operations at Ordze Transit Centre and Bethel Transit Terminal
- Performed extensive data collection and on-site monitoring to help solve departure and delay issues
Situations we are continuing to monitor while actively working on a solutions for include:
- Crowding on 401 in the morning and afternoon
- Accessibility issues with commuter service out of the Ordze Transit Centre
Thank you for your patience as we adjust our service to best serve our riders. If you have a situation outside of these issues we are already aware of, we encourage you to continue to put your helpful feedback in writing and send it to Transit or call 780-464-RIDE (7433).
It is our sincere goal to provide Customer-focused, Accessible, Reliable, Efficient, Safe (CARES) service, and we will continue to adjust our service in order to create a service that works for the majority of riders.
Please be a courteous commuter
Consider this, what bothers you when you ride the bus? Passengers using a seat to hold their bags instead of letting you sit down? Loud conversations on cell phones? People kicking your seat? A backpack inadvertently banging you in the head? The strong cologne being worn by the guy next to you?
By being conscious of behaviour, everyone can alleviate these annoyances.
Please be a courteous commuter and:
- Do not wear strong perfumes and colognes.
- One seat = one passenger.
- When listening to music, wear earphones and keep the volume low.
- Keep all conversations at a respectful volume.
- Keep all bags on your lap or at your feet.
- Take all your garbage with you.
- Avoid eating on the bus.
- Be patient. Pushing is not necessary. Excuse yourself when exiting through a crowd.
- Be polite. Move to the back.
Standing on buses
We recognize that standing on a bus is not ideal. However, due to the surging popularity of transit services, it is likely that customers travelling during rush hour may have to occasionally stand. While university is in session, standing will be more common.
All items found on Transit vehicles or properties are turned into the Lost and Found within 48 hours and are kept for 30 days before disposal.
Hats, gloves, mitts, scarves and toques are placed in the Bethel Transit Terminal lobby. All other items, including phones and keys, are kept in a secure location. Please call 780-464 RIDE (7433) to claim these items.
Lost and Found is located at the Bethel Transit Terminal, 650 Bethel Drive, Sherwood Park, AB.
Lost and Found is available Monday to Friday, 7 a.m. - 7 p.m. Closed statutory holidays.
Strathcona County Transit's mission:
To provide local, intermunicipal and specialized public transit services for the community that are Customer-focused, Accessible, Reliable, Efficient and Safe (CARES).