Downtown construction detours
Routes 401 & 411 – Due to construction on 104 Avenue, Route 401 & 411 is on detour. Some stops may be affected. Please speak with your driver for details.
Questions? Call 780-464-7433.
Campaigning or soliciting on Transit properties and buses
There is no campaigning or soliciting allowed on Transit property
While we respect the freedom of speech, any form of campaigning or soliciting on Transit property is not permitted.
Public Transportation System Bylaw 44-88 states, "unless authorized, no person shall sell or offer any newspapers, magazines, pamphlets, leaflets, printed matter or merchandise of any kind or beg or solicit for any purpose whatsoever in Transit vehicles, Transit stations of other facilities of the said System." Any person caught doing so on transit property risks being removed and fined. For the comfort and safety of our customers, Transit will not authorize these activities on Transit property. Please respect the bylaw.
Commuter tickets have a new look!
Strathcona County Transit commuter tickets have a new look. The new design includes additional security features and enables customers to use their tickets on the Edmonton LRT.
The new commuter ticket books will be sold at all vendors effective August 21, 2015.
Customers are encouraged to exchange all old-style tickets at Strathcona County Transit Customer Service located at the Bethel Transit Terminal or Ordze Transit Centre (during available business hours) between October 1, 2015 – January 31, 2016.
For more infomration about the new commuter ticket, its features and how this change will affect you, click here.
Transit is listening - keeping your travel needs in mind
As always, Strathcona County Transit is working hard to take care of our customer's needs. To that end we will continue to monitor the traffic patterns and how construction affects our routes.
On March 9, Transit customers began to benefit from a new service controller position that will help reduce missed local connections. Using GPS technology, the Service Controller is able to see the whole system in real-time to decide whether it is reasonable to hold back the entire system for commuter buses stuck in traffic or have local buses depart according to schedule.
As we begin our fall service on August 31, 2015 we will continue to monitor its performance while striving to meet the needs of its riders. If you have any questions or comments, please contact Transit at Transit or call us at 780-464 - RIDE (7433).
It is our sincere goal to provide Customer-focused, Accessible, Reliable, Efficient, Safe (CARES) service, and we will continue to adjust our service in order to create a service that works for the majority of riders.
November Bus Passes, Ticket Sales and Advantage Parking Passes
November bus passes and Advantage Parking passes are available for purchase beginning October 23, 2015 at the Bethel Transit Terminal between the hours of 7 a.m. and 7 p.m. Monday to Friday and Saturdays 8 a.m. to 5 p.m.
Pass sales are also available at the Ordze Transit Centre off Wye Road on the last two business days of the month and the first working day of the month between the hours of 7 a.m. to 10:30 a.m. and 3:30 p.m. to 7 p.m. For November pass sales that is October 29 and 30 and November 2.
Also please note that passes and tickets are no longer available at the Transit Operation building on Streambank Avenue nor the Transit Administration Building on Premier Way.
Bus service may be delayed due to construction projects throughout the County and within the City of Edmonton. Projects affecting service include:
- Henday freeway construction: all Commuter routes. Ongoing.
- Bonnie Doon traffic circle: Route 401. From May 11 to October 2015.
- 104 Avenue Downtown Edmonton, various projects undetermined timelines.
Edmonton construction will have a greater affect on the 401 and likely cause delays as there is construction on two portion of the route. Please be prepared and plan your trips accordingly. No stops will be missed. We will be monitoring service to limit service disruptions.
Note: The 411 travels to downtown Edmonton from the Bethel Transit Terminal and there is currently plenty of parking available in the Park and Ride lot. 411 weekday schedule (9.3 KB)
Wye Road/Sherwood Park freeway and the Baseline Road interchanges now in full swing, traffic interruption should be expected daily. Traffic patterns will change based on construction needs and the speed limit will remain 50 km/hr in construction zones. These disruptions are anticipated for the foreseeable future.
What is Transit doing?
Transit users may experience delays due to construction. We will do our best to remain on schedule, but we cannot move faster than the traffic. We highly recommend that customers plan their trips to accommodate for these potential traffic tie-ups. Consider taking an earlier bus. 15 minutes may make the difference between arriving at your destination on time or late.
We're reviewing what is happening on the roads regularly to try to stay on top of how it is affecting your commute and to maintain your level of service. We appreciate your patience.
To find out more about the Anthony Henday project visit http://www.northeastanthonyhenday.com/index.php
Transit commuter route pick-up/drop-off in the City of Edmonton
In order to serve the needs of our passengers when traveling on Strathcona County Transit commuter routes, the following practice will be adopted, effective June 29, 2015, regarding picking-up and dropping-off at stops in Edmonton.
- Only stops indicated on the map will be serviced by Strathcona County Transit.
- All designated bus stops on the map will be drop-off only stops on trips leaving Sherwood Park entering Edmonton boundaries.
- All designated bus stops will be pick-up stops on trips returning to Sherwood Park.
- Bus stops in the University of Alberta campus area and the downtown core will be considered pick-up regardless of trip direction. (Core areas are defined by magnified areas on the Commuter map (277.9 KB) .)
Please be a courteous commuter
Consider this, what bothers you when you ride the bus? Passengers using a seat to hold their bags instead of letting you sit down? Loud conversations on cell phones? People kicking your seat? A backpack inadvertently banging you in the head? The strong cologne being worn by the guy next to you?
By being conscious of behaviour, everyone can alleviate these annoyances.
Please be a courteous commuter and:
- There is no smoking on buses, or with 5 metres of bus door and windows. Nor can you smoke in the terminals or on the platform. Please only smoke in designated smoking areas. This includes e-cigarettes.
- Do not wear strong perfumes and colognes.
- One seat = one passenger.
- When listening to music, wear earphones and keep the volume low.
- Keep all conversations at a respectful volume.
- Keep all bags on your lap or at your feet.
- Take all your garbage with you.
- Avoid eating on the bus.
- Be patient. Pushing is not necessary. Excuse yourself when exiting through a crowd.
- Be polite. Move to the back.
- Sorry, no smoking on buses, near bus windows or opens door. Nor is smoking allowed in transit shelters or on terminal platforms except in designated smoking areas.
Standing on buses
We recognize that standing on a bus is not ideal. However, due to the surging popularity of transit services, it is likely that customers travelling during rush hour may have to occasionally stand. While university is in session, standing will be more common.
All items found on Transit vehicles or properties are turned into the Lost and Found within 48 hours and are kept for 30 days before disposal.
Hats, gloves, mitts, scarves and toques are placed in the Bethel Transit Terminal lobby. All other items, including phones and keys, are kept in a secure location. Please call 780-464 RIDE (7433) to claim these items.
Lost and Found is located at the Bethel Transit Terminal, 650 Bethel Drive, Sherwood Park, AB.
Lost and Found is available Monday to Friday, 7 a.m. - 7 p.m. Closed statutory holidays.
Strathcona County Transit's mission:
To provide local, intermunicipal and specialized public transit services for the community that are Customer-focused, Accessible, Reliable, Efficient and Safe (CARES).