Transit Route 411 evening detour continues
Due to construction closure of 104 Avenue, a detour is in effect for Transit Route 411 evening service from 7 p.m. until 6 a.m. the following morning until further notice. Questions? Call 780-464-7433.
Transit Service Controller takes control of the afternoon commute March 9
Beginning March 9, Transit customers will benefit from a new service controller position that will help reduce missed local connections. Using GPS technology, the Service Controller will be able to see the whole system in real-time and decide whether it is reasonable to hold back the entire system for commuter buses stuck in traffic or have local buses depart according to schedule.
Transit will continue to monitor its performance while striving to meet the needs of its riders. Questions or comments? Please contact Transit at Transit or call us at 780-464 - RIDE (7433).
International Transit Driver appreciation day is March 18
Please join us in celebrating International Transit driver appreciation day on March 18th!
Some days driving a Transit bus can be a pretty stressful job. Making sure everyone gets where they are going safely and on time, under less than ideal conditions, with a welcoming smile and helpful information can be tough, but our drivers do it, and they do it well.
International Transit Driver Appreciation Day is a great opportunity to show your bus drivers how much you appreciate them. You can clip the card from the ad in the Sherwood Park News, or pick one up at the Bethel Transit Terminal or Ordze Transit Centre. They are available along with your monthly passes. Once you have your card, you can then write a message and sign the card. From there it's up to you; you can hand the cards to the drivers on March 18, or you can leave them at the terminal. We will make sure they get to the correct drivers if you put their names on them, or the route and what time you ride. A personal touch is best though.
Let your Transit drivers know how they make your day better.
You can also download a card and print it here.
March Bus Passes, Ticket Sales and Advantage Parking Passes
March bus passes and Advantage Parking passes are available for purchase beginning February 20, 2015 at the Bethel Transit Terminal between the hours of 7 a.m. and 7 p.m. Monday to Friday and Saturdays 8 a.m. to 5 p.m.
Pass sales are also available at the Ordze Transit Centre off Wye Road on the last two business day of the month and the first working day of the month between the hours of 7 a.m. to 10:30 a.m. and 3:30 p.m. to 7 p.m. For February pass sales that is February 26 and 27 and March 2.
Also please note that passes and tickets are no longer available at the Transit Operation building on Streambank Avenue nor the Transit Administration Building on Premier Way.
Transit is listening - here's what's happening with the new service plan so far:
Since launching the new service plan on September 2, 2014, Transit staff have been working hard to meet the travel needs of nearly 5,000 daily riders. Our riders have shared many positive experiences, but we are also aware there have been some challenges.
On November 17, Transit is making mid-service schedule revisions. As part of our commitment to providing excellent service, we are improving connections to our locals routes in Sherwood Park by changing some departure times from both the University and downtown Edmonton on the 401, 404, 411 and 414 routes.
These changes are designed to address the unexpected traffic issues we have been experiencing since September and improve connections at both transit terminals. They are based on feedback from our customers, extensive data collection and service monitoring over the last two months. While we recognize the early departure from downtown and U of A may affect some customer’s travel patterns, We believe these changes will make the overall system work better, especially connections between commuters and locals at two terminals. The main changes include extended evening commuter service at the Ordze Transit Centre, added one trip during the afternoon peak from the University to the Ordze Transit Centre, and adjusted departure times (by a few minutes) from the University and downtown.
Please check your schedule to be sure of your potentially new departure time from downtown Edmonton or the University of Alberta.
Transit appreciates hearing rider feedback on our service. These comments enable us to examine any issues and come up with solutions that best meets our riders’ travel needs. Thanks to our riders’ input, we have been able to make several service modifications. To date, we have:
- As of November 17 we are changing downtown and university departure times on Routes 401, 404, 411 and 414 to better connect with local routes
- Adding departure from the University of Alberta and MacEwan to the Ordze Transit Centre on the 404 and 401 respectively.
- Added extra buses on route 413 in the morning and afternoon
- Added extra buses on route 404 in the morning
- Added extra buses on route 433A in the morning and afternoon
- Adjusted the extra buses on routes 411 and 414 to match the demand
- Adjusted commuter times to ensure on-time departure at the Bethel Transit Terminal
- Added buses on routes 411 and 414 to reduce delays
- We have added additional on-site supervisors to manage the operations at Ordze Transit Centre and Bethel Transit Terminal
- Performed extensive data collection and on-site monitoring to help solve departure and delay issues
Situations we are continuing to monitor while actively working on a solutions for include:
- Crowding on 401 in the morning and afternoon
- Accessibility issues with commuter service out of the Ordze Transit Centre
Thank you for your patience as we adjust our service to best serve our riders. If you have a situation outside of these issues we are already aware of, we encourage you to continue to put your helpful feedback in writing and send it to Transit or call 780-464-RIDE (7433).
It is our sincere goal to provide Customer-focused, Accessible, Reliable, Efficient, Safe (CARES) service, and we will continue to adjust our service in order to create a service that works for the majority of riders.
Inclement weather - winter safety
As we all know living in Alberta can present us with a lot of weather related issues. One minute it is warm and the sun is out, the next there is an unforeseen snow storm and traffic comes to a grinding halt. Throughout all weather conditions, Transit works hard to provide safe and reliable service to all of our customers, everyday.
Please be prepared for changes in weather that may result in service delays.
- Wear appropriate footwear.
- Make sure you have a jacket with you and consider bring along hats, gloves or even an umbrella.
- Listen to the weather and traffic reports, and plan your morning commute accordingly.
It is rare that service is severely disrupted, but we thank you for your patience as we dealt with the adverse weather and road conditions. Once again, know that our mission is to provide safe and reliable service to our customers. We are going to safely get you where you are going as quickly as possible.
Construction and Transit
With construction season now in effect and both Wye Road/Sherwood Park freeway and the Baseline Road interchanges now in full swing, traffic interruption should be expected daily. Traffic patterns will change based on construction needs and the speed limit will remain 50 km/hr in construction zones. These disruptions are anticipated for the foreseeable future.
Transit users may experience delays due to this construction. We will do our best to remain on schedule, but we cannot move faster than the traffic. We highly recommend that customers plan their trips to accommodate for these potential traffic tie-ups. Consider taking and earlier bus. 15 minutes may make the difference between arriving at your destination on time or late.
To find out more about the Anthony Henday project visit http://www.northeastanthonyhenday.com/index.php
Please be a courteous commuter
Consider this, what bothers you when you ride the bus? Passengers using a seat to hold their bags instead of letting you sit down? Loud conversations on cell phones? People kicking your seat? A backpack inadvertently banging you in the head? The strong cologne being worn by the guy next to you?
By being conscious of behaviour, everyone can alleviate these annoyances.
Please be a courteous commuter and:
- Do not wear strong perfumes and colognes.
- One seat = one passenger.
- When listening to music, wear earphones and keep the volume low.
- Keep all conversations at a respectful volume.
- Keep all bags on your lap or at your feet.
- Take all your garbage with you.
- Avoid eating on the bus.
- Be patient. Pushing is not necessary. Excuse yourself when exiting through a crowd.
- Be polite. Move to the back.
Standing on buses
We recognize that standing on a bus is not ideal. However, due to the surging popularity of transit services, it is likely that customers travelling during rush hour may have to occasionally stand. While university is in session, standing will be more common.
All items found on Transit vehicles or properties are turned into the Lost and Found within 48 hours and are kept for 30 days before disposal.
Hats, gloves, mitts, scarves and toques are placed in the Bethel Transit Terminal lobby. All other items, including phones and keys, are kept in a secure location. Please call 780-464 RIDE (7433) to claim these items.
Lost and Found is located at the Bethel Transit Terminal, 650 Bethel Drive, Sherwood Park, AB.
Lost and Found is available Monday to Friday, 7 a.m. - 7 p.m. Closed statutory holidays.
Strathcona County Transit's mission:
To provide local, intermunicipal and specialized public transit services for the community that are Customer-focused, Accessible, Reliable, Efficient and Safe (CARES).