Know what's going on before you call
Witness to a car accident or other emergency situation? Before you call 9-1-1 for help, be sure to try and assess the emergency first.
An Emergency Communications Operator (ECO) will ask the caller a number of questions pertaining to the emergency. Be ready to give answers. Phoning 9-1-1 as you drive by an accident is of some help. If you stop, ask bystanders if 9-1-1 has already been called. If not, try to assess the condition of each casualty and then phone 9-1-1. This is more helpful and will ensure the appropriate equipment and number of emergency crews are sent.
Not every bystander needs to phone 9-1-1 regarding the same incident. Make sure that the call has been made and if it hasn't or you're not sure, call. However, numerous calls about one incident can momentarily overload the communications system as the calls are probably being phoned in at the same time. This could result in delays as other people with emergencies are temporarily put in a holding que or rerouted to another 9-1-1 Centre.
Taking a few moments before calling 9-1-1 can speed up arrival times and help ensure the casualty receives the quickest care possible.
Further information
emergencyservices@strathcona.ab.ca
780-467-5216
Last updated: Saturday, February 20, 2010
Page ID: 2319