Utilities customer billing
Utilities customer billing
Strathcona County in-person services for Utilities are closed to the public. Phone and email support continue to be available strathcona.ca/covid19
Water and wastewater: 780-467-7785
Customer billing: 780-464-8273
Utility bill repayment program for financial hardship
Strathcona County recognizes these are difficult times. Utilities customers with outstanding balances past 90 days should ensure they are signed up for a repayment plan, to ensure no late fees are charged or services discontinued. The plan allows customers to pay off bills in 12 monthly installments beginning November 2, 2020.
Customers who do not sign up for a repayment plan will be subject to penalties on their outstanding account balance beginning November 2, 2020.
Sign up for a repayment plan
Repayment options are available to those who receive utility bills directly from Strathcona County, who have an outstanding balance past 90 days.
If you have not yet made repayment arrangements; or if you wish to adjust repayment plans from six months to one year, contact Utilities at 780-464-8273 or email firstname.lastname@example.org.
The repayment plan allows customers to pay off bills in 12 monthly installments beginning in November 2020.
Deferral program has ended
Customers were able to request deferrals of March to June 2020 bills, due to COVID-19 challenges. The program allowed customers to defer paying utility bills without being charged late fees or having services discontinued, as long as they began to pay the bills off in six monthly installments beginning in July 2020.
Access Your Accounts Online to view:
- utility bills
- account status, balance, last payment
- amount past due
- status of budget billing plan
- status of pre-authorized payment plan
Setting up utility accounts
1. How do I sign up for water, sewer and waste collection in Sherwood Park or another hamlet?Permanent link to How do I sign up for water, sewer and waste collection in Sherwood Park or another hamlet?
Call 780-464-8273 to create an account at least 5 business days before the legal possession date.
Utility accounts must be set up in the owners name only, as per Bylaw 16-2006, part 12.49.
Newly built home?
You also need to arrange with Utilities to have a water meter and remote installed in your home. We will schedule an appointment when you call to set up an account.
In a rural area?
Call 780-449-5514 to subscribe to our Green Routine waste collection service.
2. Can I setup a truck fill (bulk water stations) account?Permanent link to Can I setup a truck fill (bulk water stations) account?
A pre-paid account can be set up for the Strathcona County truck fill locations by calling 780-464-8273
Utility bill payment options
Most banks allow you to pay your Strathcona County online. Use the account number on your utility bill to setup "Strathcona County Utilities" as the payee.
- Include the numbers after the decimal but do not include the decimal.
- If the number is less than ten digits, add zeros to the front of the number.
Example: Your account # 234567.02 becomes 0023456702
Pre-authorized debit payment plan
You can sign you for automatic payments: your monthly utility bill amount will be withdrawn from your bank account on the billing due date and automatically credited to your Strathcona County account.
Please send your payment to:
2001 Sherwood Drive
Sherwood Park, AB T8A 3W7
In light of recent direction received from public health authorities in Alberta on COVID-19 (novel Coronavirus), Strathcona County has implemented additional preventative measures to limit the spread of the virus and, ultimately, to keep our employees, customers, community and visitors healthy and safe.
Please note: In-person payments are not currently accepted. Customer billing at County Hall as well as the North and South Contact Offices are currently closed.
A secured payment drop box is available by the East Plaza Entrance for dropping off payments.
If you are a Strathcona County utility customer, you can receive your bill by email instead of through the postal service.
- Your bill will be emailed in PDF format to the email address you provided when you registered.
- Payment due dates do not change. Penalties still apply if payment is late.
- An eBill is a new way of delivering utility bills, not a new method of payment. You continue to use the payment method of your choice.
How do I register for eBill?
Send an email to email@example.com
Subject line: Register for eBill
Include this information found on your utility bill:
- Customer name(s)
- Service address
- Account number
- Owner number
- Email address for bill delivery
After you register
- Set your email filter to recognize this address as a valid safe sender: firstname.lastname@example.org, for registration confirmation and eBill delivery.
- Within two business days you should receive an email message confirming your registration. If you do not receive a confirmation, call 780-464-8273.
You will receive your first eBill on your next billing cycle. You will no longer receive a paper bill in the mail.
Collection and use of personal information
Personal information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act and will be used to manage and administer Strathcona County’s Utility Customer Billing Program. If you have questions regarding the collection, use or disclosure of this information contact Customer Billing Services at 780-464-8273.
2. I registered for an eBill but still received a paper bill. Why?Permanent link to I registered for an eBill but still received a paper bill. Why?
This was likely due to the timing of your eBill registration. You may have registered after your paper bill was already being processed. You should start receiving an eBill with your next billing cycle.
3. How much time is there between when the eBill is sent out and payment is due?Permanent link to How much time is there between when the eBill is sent out and payment is due?
With both eBill and paper bills sent via postal service, payment is due 20 days from the invoice date listed on your bill.
4. Can I pay my eBill online through Strathcona County?Permanent link to Can I pay my eBill online through Strathcona County?
The eBill is a method of delivering the bill to you; it is not a payment method. Learn more about payment methods.
5. How do I review my utility bill payment history?Permanent link to How do I review my utility bill payment history?
Log into Your Accounts. Once you have registered you will be able to check your utility account, tax account or accounts receivable.
6. What happens if I do not receive my eBill?Permanent link to What happens if I do not receive my eBill?
Check to make sure that the email is not in your junk mail folder. Then be sure that the spam filter within your email is set to recognize email@example.com as a valid sender. If this does not work call Strathcona County at 780-464-8273.
7. Will Strathcona County remind me to check for an eBill?Permanent link to Will Strathcona County remind me to check for an eBill?
No. Once you have registered, you can expect to receive your eBill around the same time or a day or two earlier than when you received your bill through the mail. Late penalties apply if payment is late.
What if I change my email address?
Be sure to re-register with your new email address.
Contact Strathcona County as soon as possible by phoning 780-464-8273 and notifying us of your move.
10. If I have dial-up Internet, can I still receive an eBill?Permanent link to If I have dial-up Internet, can I still receive an eBill?
Yes, but download times may vary.
Equalized payment plan
Know in advance how much your monthly bill will be.
- Payments average your utility costs over a 12-month period so that you pay an equal amount each month.
- Budget amounts are set October of each year.
Please call our office at 780-464-8273 for more information.
See the current utility rates in Strathcona County.
Call 780-464-8273 at least five business days before your moving date.
- If you are moving from a rural residence, call 780-449-5514 to update or cancel your waste collection subscription.
- If you pay your bills online, through your bank:
Check your utility bill for the new account number and remember to update it before you make the next payment.
Collection of personal information
Personal information is collected under the authority of Section 33(c) of the Freedom of Information and Protection of Privacy Act, and will be used for billing and customer service purposes, and in the management and administration of Strathcona County utilities and infrastructure planning, and may be shared as required by law. If you have any questions regarding the collection, use of disclosure of this information, please contact Supervisor, Customer Billing, at 780-464-8273.