Utilities customer billing

Utilities services remain operational

In light of recent direction received from public health authorities in Alberta on COVID-19 (novel Coronavirus), Strathcona County has implemented additional preventative measures to limit the spread of infection and, ultimately, to keep our employees, customers, community and visitors healthy and safe. strathcona.ca/covid19

Utilities will continue to operate essential services (water and sewer services, waste collection and the Community Energy System) during this time.

Please note:
Our main office at 370 Streambank Avenue is closed to the public. Questions can be directed to 780-467-7785 (water and wastewater) or 780-449-5514 (waste).

Customer billing is closed to the public. Call 780-464-8273 for assistance.

Residents facing financial hardship can request a 3 month deferral of their utility bills. strathcona.ca/bills.

Broadview Enviroservice Station is closed until further notice. strathcona.ca/broadview

Utility bill deferrals

In recognition of this unprecedented time, residents and small businesses facing financial hardship who receive utility bills directly from Strathcona County may request utility bill payment deferrals, for up to three months with no penalties. The deferred amounts will be paid back over six months. This deferral option is available as of March 18 to June 20 bills.

Please fill out the Utility Payment Deferral form and submit it to customer billing. Submitting the form electronically requires Adobe Reader 9.0 or newer. You can also save the form and submit it by email, mail or by using the drop box by the East Plaza Entrance of County Hall.

Remember: When paying online through your bank your account number needs to be 10 digits.
Example: Account # 1234.05 would be 0000123405

Email: customerbilling@strathcona.ca

Mail: Customer Billing
Strathcona County
2001 Sherwood Drive
Sherwood Park, AB T8A 3W7

You will receive an email or phone call within 3 business days to confirm your deferral request has been accepted.

Note: Strathcona County will not proceed with water disconnections due to non-payment at this time.

 

Your accounts

Access Your Accounts Online  to view:

  • utility bills
  • account status, balance, last payment
  • amount past due
  • status of budget billing plan
  • status of pre-authorized payment plan 

Setting up utility accounts

Utility bill payment options

eBill

If you are a Strathcona County utility customer, you can receive your bill by email instead of through the postal service.

  • Your bill will be emailed in PDF format to the email address you provided when you registered.
  • Payment due dates do not change. Penalties still apply if payment is late.
  • An eBill is a new way of delivering utility bills, not a new method of payment. You continue to use the payment method of your choice.

Equalized payment plan

Know in advance how much your monthly bill will be.

  • Payments average your utility costs over a 12-month period so that you pay an equal amount each month.
  • Budget amounts are set October of each year.

Please call our office at 780-464-8273 for more information.

Utility rates

See the current utility rates in Strathcona County.

Moving?

Call 780-464-8273 at least five business days before your moving date.

  • If you are moving from a rural residence, call 780-449-5514 to update or cancel your waste collection subscription.
  • If you pay your bills online, through your bank:

Check your utility bill for the new account number and remember to update it before you make the next payment.


Collection of personal information

Personal information is collected under the authority of Section 33(c) of the Freedom of Information and Protection of Privacy Act, and will be used for billing and customer service purposes, and in the management and administration of Strathcona County utilities and infrastructure planning, and may be shared as required by law. If you have any questions regarding the collection, use of disclosure of this information, please contact Supervisor, Customer Billing, at 780-464-8273.

Further information


Utilities
Waste collection, recycling: 780-449-5514
Water, wastewater: 780-467-7785
Utility billing: 780-464-8273
Email: scutilities@strathcona.ca

Related topics

Last updated: Thursday, April 16, 2020
Page ID: 38291