In Pursuit of Excellence – Farmer Report
In September 2011, Strathcona County Council commissioned an organization-wide review, In Pursuit of Excellence, to look at County operations, procedures and structure. The review was intended to identify opportunities to improve service delivery and organizational effectiveness as a means of improving customer service, and in support of an excellent work environment.
Russell Farmer and Associates, was contracted to conduct the review, and a final report delivered to Council in June 2012:
Summary of recommendations, with administrative response (278.4 KB)
On May 21, 2013, Strathcona County Administration presented an implementation approach for dealing with the recommendations arising from the report. This approach forms one part of the organization’s formal response to Council’s strategic direction. Development of a corporate business plan will be the next step and a key milestone in moving forward to accomplish priorities outlined in the strategic plan.