County Connect coming October 26

October 7, 2015

County Connect coming October 26

Want to report a pothole, or come this winter an icy sidewalk? Or maybe share a transit service suggestion or apply for a permit?

On October 26, Strathcona County will launch County Connect, an online service request and tracking system. It offers a new, convenient way to contact the County. 

Citizens will be able to report a problem, request a service, and connect to Strathcona County information or resources through this new window to service.

Through the County Connect self-service, found on the County’s website, or using the mobile app, citizens will be able to submit a request for service online at their convenience.

Users will receive confirmation of their request along with an expected timeline for completion. For services currently featured on County Connect, citizens will receive a case number whether they submit the service request online, by phone or email. Using the case number, they will be able to track and check the status of the service request at any time.

Transit, transportation, agriculture, permit, and tax and assessment services will be available at start-up. More services, and the ability to book or sign up for certain programs, will be added to the County Connect self-service in future releases. The first four services to launch on the mobile app will allow citizens to report: a road issue, a sanding request, crowding on a bus, and a bus not on time.

“To be Canada’s most livable community, Strathcona County looks to excel in efficient, effective and responsive customer service,” says Mayor Roxanne Carr. “The launch of this new system addresses a recommendation from the In Pursuit of Excellence review to introduce a service request and tracking system. County Connect will help to better manage and respond to requests from citizens. It opens the window on service and enhances the opportunity for public involvement, one of Council’s strategic goals.” 

County Connect will streamline how requests are handled and reduce duplication. The system will help with service request intake, job assignments and tracking to more efficiently manage the work that goes on behind the scenes to support program and service delivery.

County Connect also provides useful data gathering and reporting capability to help Strathcona County assess customer service performance.

“Being able to measure how well we are doing in our service to citizens is important to us as a municipality,” adds Mayor Carr. “Using the system’s reporting capabilities, the County can centrally gather the kinds of requests being made. This will inform decision-making relating to programs and services, and allocation of resources.”

More information about County Connect. More details will be coming soon.


Set in the centre of Alberta’s energy and agricultural heartland, Strathcona County is a thriving, successful and vibrant community of more than 95,000 residents. StrathconaCounty is made up of the urban area of Sherwood Park and a large adjacent rural area of farms, acreages and smaller hamlets. It is home to 75 per cent of refining in Western Canada. With a focus on economic, governance, social, cultural and environmental sustainability, StrathconaCounty is committed to balancing the unique needs of its diverse community.


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Strathcona County Communications, 780-410-6595