County Connect launches - try it and win!

October 26, 2015

County Connect launches - try it and win!

County Connect, Strathcona County’s online service request and tracking system, launched to the public today. Citizens now have a new, convenient way to contact the County to report a problem, request a service or ask for information.

Using the County Connect web self-service, the public can submit a request online anytime. A variety of services related to transit, transportation, agriculture, animals and pests, drainage, permits, and tax and assessment are currently available. A case number allows users to track the status of their request, from start to completion.

A County Connect mobile app is also available for smart phone or tablet (download at the App Store or Google Play). Using the mobile app, citizens can report road issues, sanding requests, crowding on a bus, and a bus not on time. A photo of the service need can also be taken and submitted with the request through the app.

More services will continue to be added to County Connect.

The public is invited to enter the County Connect Launch Prize Draw– to try it and see how easy it is to submit a service request. Participants can fill out the prize draw entry form by November 30 for a chance to win a: $100 gift certificate to Festival Place, or $100 gift certificate for Broadmoor Public Golf Course, or $25 Strathcona County recreation gift card.

County Connect provides the public greater access and transparency for service and information requests. The system will streamline how requests are handled and reduce duplication. It will help with service request intake, job assignments and tracking to support efficient program and service delivery. County Connect also provides useful data gathering and reporting capability to help Strathcona County assess customer service performance.

For more information, and to access County Connect web self-service

Set in the centre of Alberta’s energy and agricultural heartland, Strathcona County is a thriving, successful and vibrant community of more than 95,000 residents. Strathcona County is made up of the urban area of Sherwood Park and a large adjacent rural area of farms, acreages and smaller hamlets. It is home to 75 per cent of refining in Western Canada. With a focus on economic, governance, social, cultural and environmental sustainability, Strathcona County is committed to balancing the unique needs of its diverse community.


- 30 -


Strathcona County Communications, 780-410-6595