COVID-19 - Novel Coronavirus

Last update: Thursday, April 2 at 5:30 p.m.

Government of Alberta recent updates
Restrictions in place for non-essential services.

If you are struggling, or have financial, housing or parenting concerns, call 780-464-4044 for assistance in connecting you to support.
strathcona.ca/wellbeing

Government of Alberta announces restrictions for non-essential services

Date announced Measure Details
March 27 Government of Alberta: restrictions in place for non-essential services Restrictions are in place for close-contact businesses, dine-in restaurants and non-essential retail services. Contact Environmental Public Health if you would like to report a breach of restrictions that are in place for non-essential services. A full list of restrictions is available online.
March 27 Government of Alberta: list of essential workplaces The list of essential workplaces that can continue to operate in Alberta can be found on the Government of Alberta's website.

 

Actions within Strathcona County

The health and safety of our community, including County staff, remains the top priority as the COVID-19 (novel Coronavirus) situation continues to change rapidly.

In alignment with Alberta Public Heath’s direction to address COVID-19, Strathcona County has implemented additional preventative measures to limit the spread of infection and, ultimately, to help keep our employees, customers, community and visitors healthy and safe.

Federal, provincial and municipal government roles

Learn in this infographic (906.9 KB)  which levels of government have responsibility and authority to operate, regulate and/or enforce specific services for the public.

Service modifications

Information about service modification is changing frequently. Please call us before coming to our offices. 

Strathcona County municipal operations will continue to be provided to our community.

Where possible and appropriate, Strathcona County staff are working from home and avoiding in-person meetings.

As this situation changes frequently, Strathcona County will continue to monitor and respond to Alberta Health direction. Updates will be posted as they become available.

Service Modifications Facility status
Accepting applications for Government of Alberta emergency social services funding Effective March 27: Local charities, non-profits and civil society organizations may apply for provincial emergency social services funding to support efforts that go over and above normal operations to respond to the social challenges of COVID-19. Eligible Strathcona County organizations may apply through Family and Community Services. Not applicable
All County-owned hard surface play areas

Effective March 26: All Strathcona County-owned outdoor hard surface amenities will be closed until June 15 or until further notice; including playgrounds, skateboard parks, courts, spray parks, picnic shelters and gazebos.

Closed to the public
RCMP and Enforcement Services front counter

Effective March 17: Front counter closed. Only essential services will be provided; to speak with an RCMP employee directly, call 780-467-7741. Learn more.

Front counter closed
Alarm permits Effective March 17: Apply for an alarm permit online via  ePermits In-person service suspended
Dog licence renewal 

Effective March 16: Online payment options available

Deadline extended indefinitely. Issuing new dog licences has been temporarily suspended
In-person service suspended
Taxi permits and licences Effective March 17: Taxi permits and licences will be extended indefinitely. New taxi licences and permits have been put on hold. In-person service suspended
Recruitment Effective March 19: Significant delays in timelines Not applicable
Mayor and Council Effective March 18: All Council and Priorities Committee meetings have been cancelled from March 18, 2020 to April 20, 2020 inclusive. Not applicable
Boards and committees Effective March 18: All Council advisory committee meetings will be cancelled until April 21, 2020

Not applicable

Subdivision and Development Appeal Board Appeals Effective March 18:  appeals continue to be accepted but please contact SDAB email  or call 780-464-8140 for assistance.  Continuing service, call for assistance
Assessment Review Board Complaints Effective March 18:  complaints continue to be accepted but please contact ARB email   or call 780-464-8140 for assistance.  Continuing service, call for assistance
County Hall and Community Centre Effective March 20: All programs and events cancelled. Public operating hours limited to 8 a.m. to 5 p.m. on business days at County Hall and the Community Centre. Open, modified hours
Family and Community Services offices

March 16: We are here for you by phone. Please call us if you feel overwhelmed or require assistance with financial, housing or parenting needs. 

Closed to visitors

Business resources

March 17: Online information on business and economic response recovery tools.

Effective April 3: Signage - Strathcona County is making additional allowances, wherever possible, for temporary signage for businesses facing service changes as the COVID-19 situation continues to change rapidly.

Not applicable

Fire stations

Effective March 17: 
Fire stations are closed to the public, emergency services continue to be provided. 

  • Burn permitting: online applications only
  • Fireworks, EMS Ride Alongs, Fire Station Tours, Sparky and fire truck public appearances suspended
Closed to the public
Transit

Effective March 21, Strathcona County is temporarily suspending transit fare collection. In addition, to further ensure the safety of Transit operators, all entry (unless otherwise required) will be by rear door access only.

Effective Tuesday, March 24, Transit is reducing its peak-hour service to half-hour service schedules (6 a.m - 9 a.m. and 3 p.m. - 6 p.m.)

Effective Tuesday, March 24, Mobility Bus service will be limited to essential travel, with hours of operation remaining unchanged. Mobility Bus service requests that are not essential will be directed to Family and Community Services or other agencies as appropriate.

Transit continues its deeper and more frequent cleaning procedures throughout buses and facilities. 

Transit Terminals open
Planning and development Services

Effective March 20

  • Please use the online permit application system to apply and pay for electrical, plumbing, gas, deck, fire and alarm permits. 
  • Self-booking of inspections has been suspended online. Please call our office at 780-464-8080 for any inquiries or to schedule an inspection.
  • E-mail at PlanningandDevelopment@strathcona.ca, by mail, courier, or in-person for all other application types.
Closed to the public 
Strathcona Public Service Yard

Effective March 20: 
Services available by phone for the following departments:

  • Transportation and Agriculture Services at 780-417-7100
  • Utilities at 780-467-7785 (water and wastewater) or 780-449-5514 (waste)
  • Fleet Services at 780-467-5869
Closed to the public

 

Utilities

Effective March 20: The Utilities billing office is closed to the public.

Utilities will continue to operate essential services (water and sewer services, waste collection and the Community Energy System) during this time. 780-467-7785 (water and wastewater) or 780-449-5514 (waste).

Billing office closed to the public
Assessment and Tax As of March 20, in-person service will be suspended for the Assessment and Tax office. Services are available by phone, Assessment at 780-464-8196 and Taxation at 780-464-8120. Closed to the public
Broadview Enviroservice Station 

Effective March 27: The Broadview Enviroservice and Ardrossan recycle stations are closed to the public. Hazardous materials should not be disposed of in the black cart, please store safely in a shed or garage.

Closed to the public
Customer billing 

Effective March 26: 
Take advantage of our online payment options, or call 780-464-8273 for more information.

Strathcona County residents and small businesses facing financial hardship may request utility bill payment deferrals, for up to three months with no penalties.

Closed to the public.
Online or by phone only
Sewer backup emergency work

Effective March 16: If you require assistance with a sewer backup please be aware that staff may be wearing additional personal protective equipment for their safety.

Not applicable
Contact Offices

Effective March 18North and South Contact Offices  offering services by phone only, closed to the public.

Closed to the public

Public engagement

Effective March 13: All in-person public engagement sessions are suspended until further notices.

Not applicable
Economic Development and Tourism Effective March 20, the Economic Development and Tourism office at the County Annex is closed to the public. Phone (780-464-8095) and email (scedt@strathcona.ca) support continue to be available. Closed to the public
Strathcona County Awards of Excellence Effective March 18: Nomination deadline extended. Ceremony postponed. Not applicable
Documents drop-off Effective March 20: 

Use the mail slot located at the Community Centre’s east plaza entrance whenever appropriate.

If in person drop-off is required, please contact the receiving department to arrange for delivery.

Front-counter closed.
Annual Art Acquisition Effective April 1: Program cancelled for 2020. Not applicable

Payment for services

Update as of March 26: In recognition of this unprecedented time, Strathcona County residents and small businesses facing financial hardship may request utility bill payment deferrals, for up to three months with no penalties. For residents and small businesses in financial need, contact Utility customer billing at 780-464-8273 or email customerbilling@strathcona.ca.

Consider making your payments online, through your bank institutions, whenever possible. Check your options for:

Family and Community Services is available to connect you to financial resources and other community supports. 

Closures

All Strathcona County recreation facilities are closed to the public until June 15 (previously April 14) subject to further reassessment.

  • All recreation and culture programs, performances and drop-in classes are also suspended.
  • All parent and caregiver workshops, programs, counselling groups, events and home help services and events are suspended.
  • Refunds and pro-rated refunds will be processed for all program participants affected by the cancellation. Annual Millennium Cards and GARC Court passes (annual and 7 month) will be automatically suspended.  
    Winter swimming lesson report cards will be mailed to participants by the end of March.

This date may change depending on Alberta Health direction.

List of closures The following facilities remain OPEN:

Library closed - check sclibrary.ca for updates.

Helpful supports for your well-being

Steps you can take to protect your health

Public concern over the novel coronavirus provides an opportunity to remind the public to practice personal hygiene that includes:

Get prepared for any emergency

Alberta Health direction

Strathcona County is following the direction of Alberta Health, which is the authority on COVID-19 (novel coronavirus) for municipalities.

The public is encouraged to visit Alberta Health and the Government of Canada’s websites for verified information, as well as steps people can take to keep our community healthy.  

Government of Alberta – COVID-19 coronavirus info for Albertans
This website provides an overview of the virus and the steps the Government of Alberta is taking to protect Albertans.

Alberta Health Services – COVID-19 coronavirus info from provincial medical officers
The provincial medical officers of health post information to this website to keep health care professionals and community members updated on the latest information available.

Government of Canada - COVID-19 information for Canadians
Situation updates for Canada, federal response, travel advisories, prevention, and more.

Offers of help

  • Businesses or community members looking to donate funds or materials can learn more from the Government of Alberta’s website.  
  • The Alberta Emergency Management Agency Unsolicited Offers Program has been set up in response to growing offers of generosity from individuals and organizations to help with the challenges many Albertans are facing due to the COVID-19 pandemic.
  • Those wanting to help can go to alberta.ca/COVID19offersprogram for more information.

Latest update from Mayor Rod Frank

March 27 at 11:30 a.m.

Related pages

Related topics

Last updated: Thursday, April 02, 2020
Page ID: 50708