COVID-19 - Novel Coronavirus
Last update: Thursday, April 2 at 5:30 p.m.
Government of Alberta recent updates
Restrictions in place for non-essential services.
If you are struggling, or have financial, housing or parenting concerns, call 780-464-4044 for assistance in connecting you to support.
Government of Alberta announces restrictions for non-essential services
|March 27||Government of Alberta: restrictions in place for non-essential services||Restrictions are in place for close-contact businesses, dine-in restaurants and non-essential retail services. Contact Environmental Public Health if you would like to report a breach of restrictions that are in place for non-essential services. A full list of restrictions is available online.|
|March 27||Government of Alberta: list of essential workplaces||The list of essential workplaces that can continue to operate in Alberta can be found on the Government of Alberta's website.|
Actions within Strathcona County
The health and safety of our community, including County staff, remains the top priority as the COVID-19 (novel Coronavirus) situation continues to change rapidly.
In alignment with Alberta Public Heath’s direction to address COVID-19, Strathcona County has implemented additional preventative measures to limit the spread of infection and, ultimately, to help keep our employees, customers, community and visitors healthy and safe.
Federal, provincial and municipal government roles
Learn in this infographic (906.9 KB) which levels of government have responsibility and authority to operate, regulate and/or enforce specific services for the public.
Information about service modification is changing frequently. Please call us before coming to our offices.
Strathcona County municipal operations will continue to be provided to our community.
Where possible and appropriate, Strathcona County staff are working from home and avoiding in-person meetings.
As this situation changes frequently, Strathcona County will continue to monitor and respond to Alberta Health direction. Updates will be posted as they become available.
|Accepting applications for Government of Alberta emergency social services funding||Effective March 27: Local charities, non-profits and civil society organizations may apply for provincial emergency social services funding to support efforts that go over and above normal operations to respond to the social challenges of COVID-19. Eligible Strathcona County organizations may apply through Family and Community Services.||Not applicable|
|All County-owned hard surface play areas||
Effective March 26: All Strathcona County-owned outdoor hard surface amenities will be closed until June 15 or until further notice; including playgrounds, skateboard parks, courts, spray parks, picnic shelters and gazebos.
|Closed to the public|
|RCMP and Enforcement Services front counter||
Effective March 17: Front counter closed. Only essential services will be provided; to speak with an RCMP employee directly, call 780-467-7741. Learn more.
|Front counter closed|
|Alarm permits||Effective March 17: Apply for an alarm permit online via ePermits||In-person service suspended|
|Dog licence renewal||
Effective March 16: Online payment options availableDeadline extended indefinitely. Issuing new dog licences has been temporarily suspended
|In-person service suspended|
|Taxi permits and licences||Effective March 17: Taxi permits and licences will be extended indefinitely. New taxi licences and permits have been put on hold.||In-person service suspended|
|Recruitment||Effective March 19: Significant delays in timelines||Not applicable|
|Mayor and Council||Effective March 18: All Council and Priorities Committee meetings have been cancelled from March 18, 2020 to April 20, 2020 inclusive.||Not applicable|
|Boards and committees||Effective March 18: All Council advisory committee meetings will be cancelled until April 21, 2020||
|Subdivision and Development Appeal Board Appeals||Effective March 18: appeals continue to be accepted but please contact SDAB email or call 780-464-8140 for assistance.||Continuing service, call for assistance|
|Assessment Review Board Complaints||Effective March 18: complaints continue to be accepted but please contact ARB email or call 780-464-8140 for assistance.||Continuing service, call for assistance|
|County Hall and Community Centre||Effective March 20: All programs and events cancelled. Public operating hours limited to 8 a.m. to 5 p.m. on business days at County Hall and the Community Centre.||Open, modified hours|
|Family and Community Services offices||Closed to visitors|
March 17: Online information on business and economic response recovery tools.
Effective April 3: Signage - Strathcona County is making additional allowances, wherever possible, for temporary signage for businesses facing service changes as the COVID-19 situation continues to change rapidly.
Effective March 17:
|Closed to the public|
Effective March 21, Strathcona County is temporarily suspending transit fare collection. In addition, to further ensure the safety of Transit operators, all entry (unless otherwise required) will be by rear door access only.
Effective Tuesday, March 24, Transit is reducing its peak-hour service to half-hour service schedules (6 a.m - 9 a.m. and 3 p.m. - 6 p.m.)
Effective Tuesday, March 24, Mobility Bus service will be limited to essential travel, with hours of operation remaining unchanged. Mobility Bus service requests that are not essential will be directed to Family and Community Services or other agencies as appropriate.
Transit continues its deeper and more frequent cleaning procedures throughout buses and facilities.
|Transit Terminals open|
|Planning and development Services||
Effective March 20
|Closed to the public|
|Strathcona Public Service Yard||
Effective March 20:
|Closed to the public|
Effective March 20: The Utilities billing office is closed to the public.
Utilities will continue to operate essential services (water and sewer services, waste collection and the Community Energy System) during this time. 780-467-7785 (water and wastewater) or 780-449-5514 (waste).
|Billing office closed to the public|
|Assessment and Tax||As of March 20, in-person service will be suspended for the Assessment and Tax office. Services are available by phone, Assessment at 780-464-8196 and Taxation at 780-464-8120.||Closed to the public|
|Broadview Enviroservice Station||
Effective March 27: The Broadview Enviroservice and Ardrossan recycle stations are closed to the public. Hazardous materials should not be disposed of in the black cart, please store safely in a shed or garage.
|Closed to the public|
Effective March 26:
Strathcona County residents and small businesses facing financial hardship may request utility bill payment deferrals, for up to three months with no penalties.
|Closed to the public.
Online or by phone only
|Sewer backup emergency work||
Effective March 16: If you require assistance with a sewer backup please be aware that staff may be wearing additional personal protective equipment for their safety.
Effective March 18: North and South Contact Offices offering services by phone only, closed to the public.
|Closed to the public|
Effective March 13: All in-person public engagement sessions are suspended until further notices.
|Economic Development and Tourism||Effective March 20, the Economic Development and Tourism office at the County Annex is closed to the public. Phone (780-464-8095) and email (firstname.lastname@example.org) support continue to be available.||Closed to the public|
|Strathcona County Awards of Excellence||Effective March 18: Nomination deadline extended. Ceremony postponed.||Not applicable|
|Documents drop-off||Effective March 20:
Use the mail slot located at the Community Centre’s east plaza entrance whenever appropriate.
If in person drop-off is required, please contact the receiving department to arrange for delivery.
|Annual Art Acquisition||Effective April 1: Program cancelled for 2020.||Not applicable|
Payment for services
Update as of March 26: In recognition of this unprecedented time, Strathcona County residents and small businesses facing financial hardship may request utility bill payment deferrals, for up to three months with no penalties. For residents and small businesses in financial need, contact Utility customer billing at 780-464-8273 or email email@example.com.
Consider making your payments online, through your bank institutions, whenever possible. Check your options for:
Family and Community Services is available to connect you to financial resources and other community supports.
All Strathcona County recreation facilities are closed to the public until June 15 (previously April 14) subject to further reassessment.
- All recreation and culture programs, performances and drop-in classes are also suspended.
- All parent and caregiver workshops, programs, counselling groups, events and home help services and events are suspended.
- Refunds and pro-rated refunds will be processed for all program participants affected by the cancellation. Annual Millennium Cards and GARC Court passes (annual and 7 month) will be automatically suspended.
Winter swimming lesson report cards will be mailed to participants by the end of March.
This date may change depending on Alberta Health direction.
|List of closures||The following facilities remain OPEN:|
Library closed - check sclibrary.ca for updates.
Helpful supports for your well-being
- If you need immediate help to cope with this situation, please access crisis support services.
- If you are struggling or stressed, Family and Community Services can connect you to supports in the community.
Hours of operation and helpful information for your well-being
Please note our offices are closed to visitors.
We can also assist you with concerns related to financial, housing, parenting and other needs.
- Alberta Health Services also has supports in place to help you.
- Let's take care of ourselves and others. Here are some fun ideas and helpful tips to stay active and healthy at home.
Steps you can take to protect your health
Public concern over the novel coronavirus provides an opportunity to remind the public to practice personal hygiene that includes:
- Wash your hands often and well
- Avoid touching your face, nose, or mouth with unwashed hands.
- Avoid close contact with people who are sick
- Clean and disinfect surfaces that are frequently touched
- Stay at home and away from others if you are feeling ill
- When sick, cover your cough and sneezes and then wash your hands
Get prepared for any emergency
Alberta Health direction
Strathcona County is following the direction of Alberta Health, which is the authority on COVID-19 (novel coronavirus) for municipalities.
The public is encouraged to visit Alberta Health and the Government of Canada’s websites for verified information, as well as steps people can take to keep our community healthy.
Government of Alberta – COVID-19 coronavirus info for Albertans
This website provides an overview of the virus and the steps the Government of Alberta is taking to protect Albertans.
Alberta Health Services – COVID-19 coronavirus info from provincial medical officers
The provincial medical officers of health post information to this website to keep health care professionals and community members updated on the latest information available.
Government of Canada - COVID-19 information for Canadians
Situation updates for Canada, federal response, travel advisories, prevention, and more.
Offers of help
- Businesses or community members looking to donate funds or materials can learn more from the Government of Alberta’s website.
- The Alberta Emergency Management Agency Unsolicited Offers Program has been set up in response to growing offers of generosity from individuals and organizations to help with the challenges many Albertans are facing due to the COVID-19 pandemic.
- Those wanting to help can go to alberta.ca/COVID19offersprogram for more information.
Latest update from Mayor Rod Frank
March 27 at 11:30 a.m.
- April 2, 2020
- March 26, 2020
- March 20, 2020
- March 12, 2020