The Victim Services Supervisor directs all areas of the Victim Services Unit, manages and leads staff in achieving goals and objectives outlined in the Solicitor General Operational grant, create and manage financial outcomes and provide strategic planning for ongoing service delivery methods, maintain relations with the RCMP, Solicitor General Victims Services, Alberta Police Based Victim Services Association (APBVSA) and act as a board member or Regional representative of APBVSA.
- Provide leadership, direction, guidance and development for a strong operational unit of Victim Services Volunteer Advocates using principles of recruitment and selection, ensure competency and knowledge to meet service expectations, client satisfaction and safety for staff and volunteers, coach employees on individual learning plans, leadership, self and team awareness, team building and problem solving, complete performance appraisals, address disciplinary issues, mediate employee and volunteer conflict, and research and provide training opportunities
- Establish Victim Services core logic model goals and objectives to ensure operational funding is received, monitor and evaluate Volunteer Management, Marketing and Recruitment and Court Support strategies, ensure services are within the Solicitor General Provincial standards, RCMP K Division LMOU and Strathcona County Detachment policies and procedures
- Develop and manage program budgets and grant processes
- Develop and maintain working relationships with relevant government agencies, non-profit organizations and the APBVSA, collaborate with community based programs, and maintain positions with APBVSA as board member or regional representative
- Implement and promote a positive work environment, provide clients and families with Strathcona County Victim Services information, assist victims of crime during office hours Monday through Friday in the event a volunteer advocate is unavailable, provide after-hours service to support volunteer teams responding to emergency and traumatic events, and attend call outs as needed
Skills and Abilities
- Knowledge of the Victim Services Provincial mandate, Criminal Justice Process and Child and Family Services Mandate
- Knowledge of non-profit, volunteer, conflict and crisis management
- Excellent interpersonal, collaboration, communication and listening skills
- Significant independent thinking and creativity with the ability to manage within a dynamic and stressful environment
- High level of professionalism to deal with highly sensitive information and maintain professional boundaries
- Ability to research trends and identify future program needs
- Excellent supervisory and leadership skills
- Diploma in Social Work or Criminology with four (4) years of related experience operating a Not for Profit program or a related Bachelor’s degree with two (2) years of related experience operating a Not for Profit program
- Leadership experience including coaching and mentoring, and working with individuals at risk
- Extensive Volunteer Management experience
- Experience in grant completion
- JIBC Victim Services Advocate On Line course, Critical Incident Stress Management training, Conflict Management training is preferred
Conditions of Employment
- Must have current or be able to obtain Enhanced Security Clearance
- Valid Alberta Class 5 Driver’s licence and submission of a Driver’s Abstract with less than 7 demerits
Equivalencies of education and experience may be considered. In addition to providing a dynamic working environment, we offer a competitive salary and benefits package.
Shortlisted candidates will be required to provide proof of educational and professional credentials as noted in the resume.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Competition #229-2019-EXT-RCM closes August 20, 2019
Thank you for your interest in Strathcona County. We only contact candidates selected for interviews.
A cover letter must be submitted along with a resume describing the interest in this position.