The Telecommunications Supervisor is responsible for the daily operation of the Strathcona County Municipal Operations Communication Centre (MOCC). This includes direct leadership and supervision of operational staff, interaction with clients, ensuring all County and RCMP policies and procedures are followed. As a working Supervisor, you will be responding to incoming 911 telephone calls, complaint lines and administrative lines for the RCMP and Enforcement Services.
- Provide leadership, direction, guidance and development for a strong operational unit of Telecommunications Operators to support operations for the RCMP
- Recruitment, orientation, scheduling and performance reviews
- Provide first response to incoming 911 emergency lines, complaint lines, administrative and Enforcement Services lines, prioritizing and dispatching appropriate response in the order of emergent importance
- Receive, dispatch and prepare files for RCMP and Enforcement Services
- Regular dispatching duties to support daily operations as a working supervisor
- Generate and process information in a clear and accurate manner
- Data Entry into RCMP/Enforcement Services data bases; store, retrieve and purge files as per retention standards
- Develop and manage unit’s cost centre budget working with department accountant and Operations Support Supervisor
- Complete performance appraisals. Mentor and address disciplinary issues
- Monitor and audit all incoming and outgoing police radio transmissions and PROS/CIIDS entries
- Provide monthly statistical reporting to Operations Support Supervisor
- Administration and management of payroll/time entry for all staff within the unit
- Manage public risk and officer safety
- Ensure the unit is organized, structured and staffed appropriately to meet its goals
- Ensure the performance and accountability of staff
Skills and Abilities
- Experience in supervision, team building and leadership
- Understand RCMP policies and procedures, including criminal code, federal and provincial statutes, municipal bylaws, and the Canadian legal system and court documents.
- Knowledge of Strathcona County procedures an asset
- Strong team building, strategic planning and management skills
- Excellent communication skills, both verbal and written including negotiation skills
- Effective listening skills, analytical and problem-solving skills
- Strong stress management and the ability to think and act quickly under high pressure situations
- Time management skills including ability to multitask, prioritize incoming and outgoing information, coupled with good judgement
- Minimum of a diploma in a related field, plus 5 years of experience in a police related environment
- Additional education such as a certificate in Emergency Communications and Response would be considered an asset
- As a working supervisor current (within 2 years) CIIDS dispatch experience is required
- Recognized supervisory development training and extensive supervisory experience
- Strong understanding of RCMP policies and procedures
- Must be able to obtain a Reliability Enhanced Security Clearance
- PROS End User and IM certified with excellent operational and administrative proficiency to review and audit files.
- CPIC maintenance certified
- Proficient computer skills using PROS, CPIC, ROADS, JOIN, CIIDS, Report Exec
Equivalencies of education and experience may be considered. In addition to providing a dynamic working environment, we offer a competitive salary and benefits package.
Shortlisted candidates will be required to provide proof of educational and professional credentials as noted in the resume.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Competition #015-2021-EXT-RCM closes February 7, 2021
Thank you for your interest in Strathcona County. We only contact candidates selected for interviews.
A cover letter must be submitted along with a resume describing the interest in this position.