Competition number 005-2019-EXT-RCM

Telecommunications Operator


Position

Permanent Full-Time

Closing date

Jan. 13, 2019

Competition status

  • Active: Accepting applications until 11:59 pm MST on the closing date.
  • Screening: Applications are under review.
  • Interviewing: Applicants have been selected for interviews.
  • Closed: A candidate has been selected and/or competition has closed.
  • Ongoing: Accepting applications, which will be reviewed on an as-needed basis.
  • Cancelled: The competition has been cancelled.

Interviewing

Department

RCMP & Enforcement Services

Hours

40 hours per week days, nights, evenings, weekends

Pay range

$64,626 to $80,766

Job Description

This posting is for 2 permanent full-time position and multiple casual positions.

The Telecommunication Operator is a frontline representative determining immediate needs, responding to requests for services in emergency and non-emergency situations, obtaining and distributing information to ensure appropriate emergency services agencies are dispatched, and monitoring police radio transmission.

Responsibilities

  • First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines, obtains and distributes information, monitor radio and telephone transmissions, provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone
  • Receive, dispatch and prepare files and process in-person complaints and inquiries
  • Perform data entry into RCMP and Enforcement Services data systems
  • Add, modify, remove, distribute and respond to CPIC requests
  • Maintain files and records and monitor building security via camera system

Skills and Abilities

  • Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statues, municipal bylaws, the Canadian legal system and court documents
  • Strong interpersonal and communication skills (verbal and written)
  • Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity
  • Excellent time management and decision-making skills, with the ability to multi-task and remain focused under stressful conditions
  • Proficiency in RCMP and Strathcona County software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS and Report Exec)

Qualifications

  • Post-secondary education or certificate in Emergency Communications and Response and four years related experience preferably working in a policing environment
  • Conditions of Employment
    • Ability to obtain an RCMP Enhanced Reliability Security Clearance

Equivalencies of education and experience may be considered. In addition to providing a dynamic working environment, we offer a competitive salary and benefits package.   

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Competition #005-2019-EXT-RCM closes January 13, 2019

Thank you for your interest in Strathcona County. We only contact candidates selected for interviews.

A cover letter must be submitted along with a resume describing the interest in this position.

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