skip to main content

Customer Billing

New to the County or moving away?

Here are some things to know about your water, wastewater services, weekly garbage collection, recycling and utility bill payments.

Setting up a utility account 

Sherwood Park and rural hamlet residents

Water, sewer and waste collection

  • Prior to your occupancy/possession date (minimum 5 days), please call the Customer billing department at 780-464-8273 to establish your account.
  • Moving into a newly built home requires that you will also need to call Utilities at 780-467-7785 to arrange to have a water meter and remote installed in your home. We will schedule an appointment when you call to set up an account.
  • A remote for reading your water meter is/or will be attached to the outside of your home. This small black remote is usually located next to the electrical or gas meter. A clear path to this remote is essential. Please maintain this path by clearing snow and removing such items as hoses and toys.

Rural residents - waste collection

  • Residents living in rural areas must call the Utilities department to subscribe to weekly waste collection. Call 780-449-5514 to set up your account.
  • If you are moving call 780-449-5514 to update or cancel your subscription.
  • Make sure your house number is visible from the road to ensure your waste collection is not missed.
  • Garbage out for collection must located at the intersection of your driveway and the road. Section 8 of the Waste Management Bylaw (275.0 KB)

Truck fill (bulk water stations)

Utility rates

Get the current utility rates in Strathcona County.

Online billing information

Login to Your Accounts to view your utilities information, including:

  • account status and balance
  • amount past due
  • last bill
  • last payment
  • status of budget billing plan
  • status of pre-authorized payment plan 

Utility bill payment options

Online / Internet banking services

  • Your Strathcona County bill can be paid online through services provided by most financial institutions.
  • Visit your bank's website, and follow their directions for setting up payment using the online services.
  • Select "Strathcona County Utilities" as the payee and use the account number on your utility bill.
  • Include the numbers after the decimal but do not include the decimal. If the number is less than ten digits, add zeros to the front of the number.
    Example: your account #: 234567.02
    Enter: 0023456702
    *Note: Moving within Strathcona County?
    Check your utility bill for the new account number.

Utility Pre-Authorized Debit Payment Plan

Your monthly utility bill amount is withdrawn from your bank account on the billing due date and automatically credited to your Strathcona County account. You'll never have to worry about missing a bill payment.
Utility Pre-Authorized Debit Payment Plan - Application (74.0 KB)

By mail

Please send your payment to :
Strathcona County
2001 Sherwood Drive
Sherwood Park, AB T8A 3W7

In person

  • You can pay your bill at County Hall. We accept cash, cheques and Interac direct payment for your convenience.
  • We are open Monday to Friday, from 8:30 a.m. to 4:30 p.m., excluding holidays. As well, you will find a secured payment drop box by the main County Hall doors for after hours payments.
  • How to get to County Hall (706.3 KB)

By credit card

Strathcona County does not accept credit cards directly as a method of paying monthly utility bills. Plastiq offers a credit card payment option for the payment of utility bills. You can use this option to pay your utility bill to Strathcona County. Note that Plastiq will charge you a transaction fee for this service. Strathcona County does not receive any of the transaction fee when this method of payment is used. If you choose to pay your utility bill through Plastiq, ensure you are fully aware of their policy on the effective date of payment. In some cases, it may take several business days for the transaction to reach our office.

Visit Plastiq's website for more information.

www.plastiq.com

 

Equalized Payment Plan

  • Averages your utility costs over a 12-month period so that you pay an equal amount each month. This lets you know in advance how much your monthly bill will be, making budgeting easier.
  • Budget amounts are set October of each year.
  • Please call our office at 780-464-8273 for more information.

If you have recently moved to Strathcona County and would like a welcome package, contact the Welcome Wagon at 780-449-3040.

Questions?
Waste collection, recycling 780-449-5514
Water, wastewater 780-467-7785
Utility Billing 780-464-8273 
scutilities@strathcona.ca

Last updated: Thursday, January 19, 2017
Page ID: 38291