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Text with 9-1-1 service now available in Strathcona County


July 24, 2017

Text with 9-1-1 service now available in Strathcona County

Effective August 1, 2017, Text with 9-1-1 service is available in Strathcona County. This service enables the deaf, hard of hearing and speech impaired (DHHSI) communities to communicate with Strathcona County Regional Emergency Communications Centre (ECC) by text.

“We are asking residents who are deaf, hard of hearing or speech impaired to register their eligible cell phone number with their wireless service provider to access the 9-1-1 to text service,” says Deputy Chief Bob Scott, Emergency Services.

Emergency Communication Operators are trained on how to identify a mobile device that is registered for this service, and how to switch the call to text-based communication during an emergency call.

Residents who previously used Teletype Terminal (TTY) and Telecommunications Device for the Deaf (TDD) technology on their landlines for police, fire or medical emergencies can now use their (registered) mobile phone to communicate with Strathcona County’s ECC.

In addition to Strathcona County, the Text with 9-1-1 service is available in those communities served by Strathcona County Regional Emergency Communications (911). It is also available in Edmonton, Calgary, Lethbridge, Parkland County, Red Deer and over 25 communities serviced by the Foothills Regional 911 Centre in and around the Banff and Canmore area. Once the cell phone is registered, the mobile device will be recognized in other areas in Canada where Text with 9-1-1 service is available.

More information or call 780-464-8467.


Set in the centre of Alberta’s energy and agricultural heartland, Strathcona County is a thriving, successful and vibrant community of over 98,000 residents. Strathcona County is made up of the urban area of Sherwood Park and a large adjacent rural area of farms, acreages and smaller hamlets. It is home to 75 per cent of refining in Western Canada. With a focus on economic, governance, social, cultural and environmental sustainability, StrathconaCounty is committed to balancing the unique needs of its diverse community.

 

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Contact:

Strathcona County Communications, 780-410-6595