Water service FAQs
- What if I have sewer or water problems that require immediate attention?
- How can I conserve water?
- How do I check for a leak?
- How hard is the water in Sherwood Park?
- How do I submit readings for estimated billing months?
- What is my water rate?
When are the water meters read?
Actual meter readings are taken bi-monthly. Bills are produced monthly, using estimated consumption for months between readings. Estimated consumption is based on the average consumption over the past 12 months.
Where does the water come from?
The North Saskatchewan River originates at the Saskatchewan Glacier in the Rocky Mountains, 500 km southwest of Edmonton. Strathcona County gets its water from EPCOR Water. EPCOR Water operates two water treatment plants in Edmonton with a total capacity of 530 million litres per day (ML/d).
How do I start or stop my utility service?
Prior to your occupancy/possession date (minimum 5 days), please call the Customer billing department at 780-464-8272 or 780-464-8273 to establish your account.
If you are moving into a newly built home, you'll also need to call Utilities at 780-467-7785 to arrange to have a water meter installed in your home.
What if I have sewer or water problems that require immediate attention?
If you are experiencing sewer or water problems, such as a flooded basement or sewer backup, you can call our Utilities department at 780-467-7785. We are available to assist you 24 hours a day. After regular office hours, your call will go to our answering service.
How can I conserve water?
There are many ways to conserve water at home, both indoors and outdoors.
You can also calculate how much water you and your family are using compared to a Water Wise family by visiting our water calculator.
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How do I check for a leak?
Visit How to detect a leak in your home for instructions on detecting water leaks.
You should also check out our Fixing a leaky faucet and Leaking toilets pages for further information.
Strathcona County receives its water from the Rossdale Water Treatment Plant in Edmonton. By visiting the EPCOR website, you can access current readings for water hardness.
Customers can phone in their readings taken from their water meter during estimated billing months. Estimated readings must be taken during a specific week, please call us at 780-464-8272 for a schedule.
To submit your reading, please call the Customer billing department at 780-464-8272 between 8:30 a.m. and 4:30 p.m. Monday thru Friday.
Water rates vary depending on several factors including location and type of service. Detailed rate information is listed on the Utility rates page.
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Further information
780-467-7785
Last updated: Tuesday, September 21, 2010
Page ID: 2154