My waste collection was missed
Weekly collection occurs between 7:30 a.m. and 9 p.m. Recycling may be collected at a different time than your roll-out cart.
If your collection was missed
Check to see if it has an "oops" sticker.
If it does not:
- call Utilities after 9 p.m. on your collection day and leave a message with your name, phone number and address. Put your waste and recycling out for collection the next day by 7:30 a.m. or,
- put your waste and recycling out before 7:30 a.m. and then call Utilities the next business day between 8:30 a.m. and 10 a.m. to speak with a customer service representative. Put waste and recycling out for collection by 7:30 a.m.
If your waste or recycling has an "oops" sticker, please repackage according to the sticker and place it out on your next appropriate schedule collection day.
Friendly reminders for collection day
- Leave a full metre of clearance on all sides around the cart. This includes leaving a full meter between each cart.
- Check your Collection Schedule for your collection day. This will be your FIXED DAY from now on.
- Check your Collection Schedule to see which week to put out your green cart with organics or your black cart with waste. Recycling is picked up every week.
- Have all materials out by 7:30 a.m.
- Recycling may be picked up at a different time than waste or organics.
- If you live in rural Strathcona County, make sure your house number is clearly visible from the road.
Newly built neighbourhoods
One of the challenges in neighbourhoods under construction is that sometimes construction activities block roadways and waste and recycling vehicles cannot get to homes.
We are working with the contractor to reduce missed collection. If your weekly collection was missed, please call us and let us know by 10 a.m. the next business day. Remember to leave your waste or recycling out. We appreciate your patience.
Questions?
780-449-5514
greenroutine@strathcona.ab.ca
Last updated: Thursday, June 24, 2010
Page ID: 2234