SCAT Dispatcher
(Strathcona County Accessible Transit)
Strathcona County Transit
Responsibilities:
- Using a specialized scheduling software, prepare SCAT Operator schedules ensuring safe, efficient and time sensitive schedules while coordinating driver and vehicle availability.
- Maintain continuous communications with specialized transit bus operators via phone and radio. Assist with daily operational challenges such as detours or late buses.
- Perform call taking functions by taking trip requests from pre-certified users and enter booking data into special trip-booking software. Confirm trip origin and destination, and pick up and return trip times, approximately 40-50 calls per day.
- Process financial transactions in accordance with SCAT policies.
- Discreetly manage sensitive and confidential information for clients. Provide information to clients including policies, eligibility, application procedures, operations, fares and other rules for specialized transit.
Qualifications:
- Three years Dispatching experience in a Transit environment, with preference given to Specialized Transit. Proficiency in Scheduling Software Applications, Microsoft Office including Word and Excel as well as comprehensive knowledge of general office procedures and protocol.
- Excellent communication skills, verbal and written.
- Ability to multi task in a fast paced work environment.
- Flexibility and ability to respond to changing conditions.
- Strong organizational skills.
The annual salary range for this permanent part time position is $25,990 to $32,490 working 20 hours per week.
Competition #032-2012 closes February 10, 2012.
Last updated: Monday, January 30, 2012
Page ID: 8800