Emergency Communication Operator
RECRUITMENT STATUS: Not accepting applications at this time.
This information is provided to help future prospective applicants to understand our requirements and recruitment process.
Emergency Communications Operators (both full and part time) operate out of the Communications 9-1-1 Centre at Station #1 - Main fire station.
A career with our department offers:
- Job security
- Career advancement opportunities
- Team work
- Respect
- Diversity
We also take pride in our high standard of safety
- Three to five member Emergency Communication crews
- State-of-the-art equipment
- Training and continuing education
Characteristics and skills
In order to function effectively in our Communications 9-1-1 Centre, an Emergency Communications Operator should have the following characteristics and skills:
- An ability to multi-task, rapidly prioritize and manage stress in a fast-paced team environment.
- Excellent computer and keyboard skills with the ability to adapt to changing technologies.
- Excellent communication skills to effectively deal with people in person, by telephone or radio, many of whom may be in distress.
- Personal characteristics of dedication and commitment to duty. ISO-based personal performance standards apply.
Qualifications
To become an Emergency Communications Operator with Strathcona County Emergency Services, applicants must meet the following criteria:
- Possess a minimum Grade 12 education or recognized equivalent
- Be at least 18 years of age
- Be legally entitled to work in Canada
- Successfully complete a medical assessment based on the Functional Demands Analysis for this position
Preferred qualifications:
- Experience as a 9-1-1 Operator and/or Emergency Dispatcher.
- Post-secondary certification in Emergency Medical/Fire Dispatch, Emergency Medical Responder and/or Emergency Communications.
- Working knowledge of the FDM computer-aided dispatch program and geographical knowledge of Strathcona County and north-eastern Alberta.
- Experience with shift work. Shifts are scheduled on a four day on (2 x 0800-1800 hr shifts; 2 x 1800-0800 hrs shifts), four day off basis, averaging 42 hours per week for full time members.
Recruitment Timeline for information purposes
The three step process includes a computer-based test, interview and decision to hire by interviewing panel.
Further Information
780-467-5216
emergencyservices@strathcona.ab.ca
Last updated: Tuesday, April 20, 2010
Page ID: 2382